RedSam
16 years ago
1 day ago
6
Premium

I've received an email stating my regular PayPal payment for my premium subscription has failed. This has happened before. I've contacted PayPal and they say there are no issues at their end, and to contact you to initiate payment again? Please advise @Footygamer

Footygamer
18 years ago
12 hours ago
98,405

This happens occasionally and usually works randomly the second time (it automatically attempts again a few days later). I've no explanation for it, pretty sure it's an issue paypal's end. 

Dan Powell
9 years ago
3 weeks ago
1

@Footygamer please cancel my recurring subscription. 

Footygamer
18 years ago
12 hours ago
98,405

Hey @Dan Powell you don't seem to have a subscription. This is probably because you have multiple accounts under multiple email addresses. You can visit the shop page and scroll to the bottom to search for your email address and find the related account.

RedSam
16 years ago
1 day ago
6
Premium

I've received another email today saying my recurring payment has failed. I don't want to lose my subscription and don't want to create a new one. Again, please advise @Footygamer

Footygamer
18 years ago
12 hours ago
98,405

Sorry this is paypal telling us its failing, we have no access to your paypal account to know why it will be something to do with your default card or default bank account being invalid. I'm sorry I can't help more.

RedSam
16 years ago
1 day ago
6
Premium

@Footygamer thanks for getting back to me, this is doing my head in. There can't be any issues with my default card/bank account as I paid for some software last night via PayPal. Is it because it's a recurring payment? My debit card could have expired in the past year since my last payment. I can't even find this recurring payment instruction in my PayPal account. Can I change to a single payment which I can make each year rather than an automatic recurring payment? I'd like to keep my account as it is, if this is possible.

Footygamer
18 years ago
12 hours ago
98,405

Sent a PM 🙂

RedSam
16 years ago
1 day ago
6
Premium

@Footygamer Thanks again for your help and patience. After saying the issue is nothing to do with them and closing my support ticket, I've received a random email this morning saying my automatic payment is no longer active. They say I need to contact you in order to re-activate it, which makes no sense. I've located the payment using your link (they offered no help with this) and it is indeed inactive. There is literally no way to re-activate it on their site.

 

Can I make a manual payment to continue my subscription, or do I need to set up a new account?

 

Thanks again.

kingrobbo
15 years ago
3 hours ago
11,524

@JAKE DWYER  read the opening post here why are you PM me?

Footygamer
18 years ago
12 hours ago
98,405

Hey @RedSam now that its ended you can just sign up again here: https://sortitoutsi.net/shop/product/6/premium-membership 

 

There is an option to just do credit/debit instead of paypal that wasn't available last time you signed up, so maybe that helps 🙂

 

Sorry that you've had this inconvenience 

Tom Reed
4 years ago
1 week ago
1
Premium

Hey @Footygamer , signed up for the membership yesterday but going to download a face pack it says I am not a member? Any help? Thanks. 

VC DF
1 year ago
1 week ago
4

hey @Footygamer ive not really played fm much lately and just got charged for the premium again and i’d like a refund since i don’t use it anymore even though ive downloaded all the new stuff ive played it for around a day then instantly got bored so please let me know if a refund would work, thank you for your time.

Footygamer
18 years ago
12 hours ago
98,405

Hey @VC DF you don't have any orders associated with your account, you probably have more than one account by accident. You can type any of your emails in to this search page to try and find the account and username if you PM me the right now I can sort it: https://sortitoutsi.net/shop/search 

Footygamer
18 years ago
12 hours ago
98,405
By Tom Reed 19 November 2024 - 09:37 AM UTC 

Hey @Footygamer , signed up for the membership yesterday but going to download a face pack it says I am not a member? Any help? Thanks. 

 

Looks okay now

VC DF
1 year ago
1 week ago
4
By Footygamer 20 November 2024 - 15:31 PM UTC 

Hey @VC DF you don't have any orders associated with your account, you probably have more than one account by accident. You can type any of your emails in to this search page to try and find the account and username if you PM me the right now I can sort it: https://sortitoutsi.net/shop/search 

 i think that’s the one 

kingrobbo
15 years ago
3 hours ago
11,524
By VC DF 20 November 2024 - 18:56 PM UTC 

 i think that’s the one 

 

Hi

I removed the link as you had your email visible so anyone viewing site could see it

 

PM it to footygamer as he suggested earlier

cheers

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