kingrobbo
15 years ago
33 minutes ago
11,617
By TyWalls 18 January 2025 - 10:57 AM UTC 

Hello,

I recently bought the premium membership to be able to download full packs. Funds came out and says active on my account, it also let me download the full pack but now when i try do download a different pack with the premium membership perks it says i have to pay again and doesn't start the download automatically. Any ideas on why this is happening?

@Footygamer 

 

Hi 

I will manually update your account

your shop orders look like this

cheers

 

kingrobbo
15 years ago
33 minutes ago
11,617

@TyWalls  @Footygamer 

 

I changed Tywalls to having premium but twice it has reverted back to ordinary membership?

 

Footygamer
18 years ago
3 minutes ago
480,202

Looks like there were notifications of failed payments that were resetting it.

TyWalls
2 years ago
2 days ago
3
Premium
By Footygamer 20 January 2025 - 00:29 AM UTC 

Looks like there were notifications of failed payments that were resetting it.

 

Just checking to see if there was any fix yet? Just tried to download a full pack but it wants me to pay again. Thanks! @Footygamer @kingrobbo 

Footygamer
18 years ago
3 minutes ago
480,202

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

TyWalls
2 years ago
2 days ago
3
Premium
By Footygamer 21 January 2025 - 00:25 AM UTC 

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

 

No worries Mate, It didnt seem to work but just went a “Refreshed” it and it says i have a premium membership and let me quick download a pack so all is good. Thanks Mate @Footygamer 

kingrobbo
15 years ago
33 minutes ago
11,617
By TyWalls 21 January 2025 - 01:26 AM UTC 

No worries Mate, It didnt seem to work but just went a “Refreshed” it and it says i have a premium membership and let me quick download a pack so all is good. Thanks Mate @Footygamer 

 

It might have reset again as you do not show as premium for me

manuelalmeida
3 years ago
3 weeks ago
3
Premium

@Footygamer @kingrobbo 
On jan 20th I payed 10£ for the premium membership. It worked for a download, but its not working for other downloads. In my orders tab it says: UNKOWNINCOMPLETEEXPIRED when i press refresh it does nothing. Can you check please? Thanks very much!

kingrobbo
15 years ago
33 minutes ago
11,617
By manuelalmeida 25 January 2025 - 15:44 PM UTC 

@Footygamer @kingrobbo 
On jan 20th I payed 10£ for the premium membership. It worked for a download, but its not working for other downloads. In my orders tab it says: UNKOWNINCOMPLETEEXPIRED when i press refresh it does nothing. Can you check please? Thanks very much!

 

Hi 

I've manually updated you now

Cheers 

manuelalmeida
3 years ago
3 weeks ago
3
Premium
By kingrobbo 25 January 2025 - 16:29 PM UTC 

Hi 

I've manually updated you now

Cheers 

 

I downloaded another megapack and lost the status again…?

kingrobbo
15 years ago
33 minutes ago
11,617
By Footygamer 21 January 2025 - 00:25 AM UTC 

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

 

@manuelalmeida try the above if no joy wait for input from footygamer

cheers

Buckets4796
1 year ago
2 weeks ago
3
Premium

Hello! My yearly premium membership renewed a few months ago in November 2024 and i was charged. However, my FM download pages are indicating that im not and i cant access those downloads. Can you assist? Thank you

Buckets4796
1 year ago
2 weeks ago
3
Premium
By Buckets4796 03 February 2025 - 16:01 PM UTC 

Hello! My yearly premium membership renewed a few months ago in November 2024 and i was charged. However, my FM download pages are indicating that im not and i cant access those downloads. Can you assist? Thank you

 

Nevermind, i think i was able to refresh as was listed below. Thank you

Kirukato Kashiarikutomorukimi
4 years ago
1 minute ago
18

I was approved for premium membership but the premium database update doesn't give me some of the players you added, like I have the basic update or something is wrong...

kingrobbo
15 years ago
33 minutes ago
11,617
By Footygamer 21 January 2025 - 00:25 AM UTC 

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

@Kirukato Kashiarikutomorukimi                                       

 

try the above if no joy wait for input from footygamer 

 

you should have tagged him initially you are asked to read the opening post before posting

cheers

Kirukato Kashiarikutomorukimi
4 years ago
1 minute ago
18

I was approved for premium membership, but the premium database update doesn't give me some of the players you added, like I have the basic update or something is wrong… @Footygamer 

Footygamer
18 years ago
3 minutes ago
480,202
By Kirukato Kashiarikutomorukimi 03 February 2025 - 18:26 PM UTC 

I was approved for premium membership but the premium database update doesn't give me some of the players you added, like I have the basic update or something is wrong...

 

What do you mean by doesn't give some of the players? Can you name specific players?

Kirukato Kashiarikutomorukimi
4 years ago
1 minute ago
18
By Footygamer 03 February 2025 - 23:43 PM UTC 

What do you mean by doesn't give some of the players? Can you name specific players?

 

Jan mlakar and nazariy rusyn loan in hajduk split croatia @Footygamer 

MM2109
10 years ago
5 days ago
14
Premium

Hi @Footygamer, there is an issue with premium memberships, I have one and I cannot download any large files like faces or icons, because there is an error page, it's like my subscription is not valid…

Footygamer
18 years ago
3 minutes ago
480,202

@MM2109 should be fixed now

MM2109
10 years ago
5 days ago
14
Premium

thanks it's working now 🙂 

Ahmed Tazeem Turag
11 years ago
5 days ago
5

Hello I recently tried to get a sub for Classic FM updates, but my payment was declined from both direct creditcard or link. I know my link account and payment method works with chatgpt since I am sub there. I am using Amex and I do not have anyother card and do not have access to paypal.

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