mons
15 years ago
5 minutes ago
64,179
By JamesMacPlays 12 November 2021 - 18:29 PM UTC 

@Footygamer Hi all just purchased premium , but im still getting the "buy premium" screen when i try to download.

Transaction ID:  7X089747097347934

 

By mscu90 12 November 2021 - 18:53 PM UTC 

@Footygamer Hi, just purchased premium but not showing on my account. Have noticed my paypal email is different to my email I used to sign up on here so wonder if that might cause an issue? Order number is #341218. Cheers!

 

By rw096 12 November 2021 - 19:06 PM UTC 

@Footygamer Hello, i just bought the premium membership but looks like it haven´t worked. Could you please check by time or tell we what to do to verify to you?

Greetings

 

All 3 activated.

Joakim Rønneberg
2 years ago
1 month ago
3
Premium
By kingrobbo 12 November 2021 - 18:23 PM UTC 

You are showing as a premium member

yep, took a while i guess 🙂 Any chance for an extended membership or a refund as i paid twice?

kingrobbo
12 years ago
22 minutes ago
10,603
kingrobbo
12 years ago
22 minutes ago
10,603
By Joakim Rønneberg 12 November 2021 - 19:30 PM UTC 

yep, took a while i guess 🙂 Any chance for an extended membership or a refund as i paid twice?

 

that is dealt with by @Footygamer 

Edwardsmac2002
7 months ago
6 months ago
3
Premium

Hi thank you to whoever activated my membership, I am on Mac but do I still need to install WinRAR? Or do I just extract this straight to graphics folder? I ask this because this is what its looks like in my downloads:

Footygamer
16 years ago
11 hours ago
15,010

Apologies a bug left a backlog of 2 hours for things like PayPal processing and registering accounts.

 

I haven't had the time to go through and read all the messages but I think it should all be fixed as of about 10 hours ago.

kingrobbo
12 years ago
22 minutes ago
10,603
By Joakim Rønneberg 13 November 2021 - 11:27 AM UTC 

@Footygamer can you help?

 

He has been tagged read the opening post and please be patient

Cheers

Footygamer
16 years ago
11 hours ago
15,010
Edwardsmac2002
7 months ago
6 months ago
3
Premium
By Edwardsmac2002 12 November 2021 - 19:42 PM UTC 

Hi thank you to whoever activated my membership, I am on Mac but do I still need to install WinRAR? Or do I just extract this straight to graphics folder? I ask this because this is what its looks like in my downloads:

 

@Footygamer do you have any advice? Sorry I have no idea

Footygamer
16 years ago
11 hours ago
15,010

You should just be able to follow the installation instructions from here: https://sortitoutsi.net/installation-instructions/1/how-to-install-football-manager-graphics

 

Yes you need to extract the rar file so you just a normal folder rather than a rar file.

scott1239
1 year ago
1 month ago
1
Premium

hi bought a premium membership through paypal, just wondering how long it takes to activate? @Footygamer @kingrobbo 

 

Still don't have Premium

Paumate
2 years ago
2 months ago
24
Premium

Hello, I need to reactivate my subscription and change my credit card number in Paypal. Can you help me please

kingrobbo
12 years ago
22 minutes ago
10,603
By Paumate 15 November 2021 - 17:47 PM UTC 

Hello, I need to reactivate my subscription and change my credit card number in Paypal. Can you help me please

 

you need to contact paypal for help with their process its pretty easy to do there are guides/faqs 

 

I added  a new card a couple of years ago unless its changed it was straightforward 

Paumate
2 years ago
2 months ago
24
Premium

On the other hand, I don't have a paypal account because I don't like it. In my opinion it should be just that I can redo like the other time. Single payment with my credit card.

kingrobbo
12 years ago
22 minutes ago
10,603
By Paumate 15 November 2021 - 19:29 PM UTC 

On the other hand, I don't have a paypal account because I don't like it. In my opinion it should be just that I can redo like the other time. Single payment with my credit card.

 

your earlier post said ‘’and change my credit card number in Paypal''   ?

 

second point read the opening post of this thread

Footygamer
16 years ago
11 hours ago
15,010
By scott1239 15 November 2021 - 06:20 AM UTC 

hi bought a premium membership through paypal, just wondering how long it takes to activate? @Footygamer @kingrobbo 

 

Still don't have Premium

 

Sorry about that. Fixed now!

Titan89
6 years ago
5 months ago
9
By kingrobbo 25 December 2020 - 00:55 AM UTC 

apologies to the user who had just posted in the old premium membership thread it got deleted by mistake, so please post in here again tagging the site Admin 

can someone of the team answer my email regarding my premium charge. I've canceled my membership and was still charged. On your PayPal account you wrote first to contact you before I file for a dispute. It's now  two working days, no answer. PLEASE GET BACK TO ME ASAP OR I JUST DISPUTE THE CHARGE WITH MY BANK.

 

kingrobbo
12 years ago
22 minutes ago
10,603
By Titan89 16 November 2021 - 19:39 PM UTC 

can someone of the team answer my email regarding my premium charge. I've canceled my membership and was still charged. On your PayPal account you wrote first to contact you before I file for a dispute. It's now  two working days, no answer. PLEASE GET BACK TO ME ASAP OR I JUST DISPUTE THE CHARGE WITH MY BANK.

 

mate why have you quoted a post of mine nearly a year old?

 

the opening post asks to tag the site admin @Footygamer  he is the only person who deals with these issues 

 

Footygamer
16 years ago
11 hours ago
15,010
By Titan89 16 November 2021 - 19:39 PM UTC 

can someone of the team answer my email regarding my premium charge. I've canceled my membership and was still charged. On your PayPal account you wrote first to contact you before I file for a dispute. It's now  two working days, no answer. PLEASE GET BACK TO ME ASAP OR I JUST DISPUTE THE CHARGE WITH MY BANK.

 

Sorry obviously this is a really busy time for us and we're working through everything as best we can. Should be sorted now.

craig davies77
2 years ago
5 months ago
1

Hi @Footygamer  I purchased a premium membership on 26/12/21 and  now its saying I don't have a membership and need to pay again? 

can you help please because its not letting me download anything

Footygamer
16 years ago
11 hours ago
15,010

You probably have two accounts by accident, you can put your paypal email address into this search form to find any other accounts: https://sortitoutsi.net/shop/search 

timmsy
8 years ago
5 months ago
2

My direct debit for premium membership for the year was taken in March 2021, however when going to download the facepack today i'm unable to access the premium download. 

 

How can I rectify this so that I have access to premium downloads? 

 

Many thanks 

Footygamer
16 years ago
11 hours ago
15,010
By timmsy 19 December 2021 - 14:51 PM UTC 

My direct debit for premium membership for the year was taken in March 2021, however when going to download the facepack today i'm unable to access the premium download. 

 

How can I rectify this so that I have access to premium downloads? 

 

Many thanks 

 

Thats usually because you have two sortitoutsi accounts.

 

Use the search to find your other account: https://sortitoutsi.net/shop/search 

rallinby
6 years ago
2 hours ago
2
Premium

I have a problem with my premium account, when I try to download this package the site offer me to “SIGN UP FOR PREMIUM MEMBERSHIP NOW” (similar to this post)

Is there any solution to solve this?

kingrobbo
12 years ago
22 minutes ago
10,603
By rallinby 27 January 2022 - 18:43 PM UTC 

I have a problem with my premium account, when I try to download this package the site offer me to “SIGN UP FOR PREMIUM MEMBERSHIP NOW” (similar to this post)

Is there any solution to solve this?

 

that person you linked was not a premium member

 

you are showing as a premium member now and you only just joined yesterday so can you try to download again please

 

if no joy follow the info in the opening post of this thread

cheers

 

 

Footygamer
16 years ago
11 hours ago
15,010
By rallinby 27 January 2022 - 18:43 PM UTC 

I have a problem with my premium account, when I try to download this package the site offer me to “SIGN UP FOR PREMIUM MEMBERSHIP NOW” (similar to this post)

Is there any solution to solve this?

 

It looks like you found your way to downloading the 2020 version. If you just download the 2022 version everything should be fine.

 

Sorry it's not always clear.

 

If you can try and guide me through how/why you wound up on that page I can try and improve the UX to make it less confusing 🙂

rallinby
6 years ago
2 hours ago
2
Premium
By Footygamer 31 January 2022 - 03:29 AM UTC 

It looks like you found your way to downloading the 2020 version. If you just download the 2022 version everything should be fine.

 

Sorry it's not always clear.

 

If you can try and guide me through how/why you wound up on that page I can try and improve the UX to make it less confusing 🙂

 

You're right. I just want to download 2020 version to start new save in FM20.

 

As a loggined user with premium subscription I follow Downloads → Grapthic Megapacks

Then select TCM Logos Megapack
Then click the link View older archived megapacks

Then click the Download complete file button of 2020.01 version

The expectation is that I can download 2020.01 package. But it doesn't. It suggests me to signup for premium

 

Also I've checked a couple of older versions: 2016.01 and 2017.01 version works as expected. 2018.01 same issue.

 

Footygamer
16 years ago
11 hours ago
15,010

@rallinby  The FM22 version should still work with FM20 by the way and be more complete.

 

From what I can tell something has gone wrong with our backups system and we've lost the 2020.01 and 2020.02 versions somehow.

 

2020.03 complete pack is available here: https://sortitoutsi.net/graphics/megapack/320 but not accessible via that page.

 

I'll need more time to look into this and tidy it up, but hopefully that's enough to help you out now.

TomNewington
6 years ago
3 weeks ago
2
Premium

Can my auto renewal please be cancelled. Thankyou

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