kingrobbo
13 years ago
2 minutes ago
10,843
By TomNewington 03 March 2022 - 20:56 PM UTC 

Can my auto renewal please be cancelled. Thankyou

moved to the pinned thread dealing with this

read the opening post and follow

cheers

 

Marco Busch
8 months ago
4 weeks ago
1
Premium

Hey guys, i just tried to sign up for the premium membership. But i can´t complete it. I try to log in to my paypal account and after the password, i get an error. “Entschuldigung Leider ist ein Fehler aufgetreten.” I have tried it five times now, but it doesn´t work. Are there any known bugs, @Footygamer ?

Tudor1337
7 months ago
6 months ago
3
Premium

Hello @Footygamer 

 

i ordered premium membership yesterday to download facepacks, logos, etc. I already payed 10 GBP via paypal.

 

Then i canceled the yearly abonement in paypal and on your site. Now the problem is, that i don't have access to the premium account right now (after not even a day).

I bought the abonement to have acces to it for a year. Please help me to get the premium account again for that year.

 

Best regards

Footygamer
16 years ago
1 day ago
26,155

Sorry about that @Tudor1337   

 

I enabled your premium now and will investigate what happened. 

mattrano
7 months ago
2 months ago
6
Premium

Hi @Footygamer  

 

I accidently cancelled the subscription and then tried clicking reactivate and it says ‘Reactivation failed for an unknown reason!’. Would you be able to help? 

 

I think I might've posted this in the wrong forum before, but I think I'm on the right one now.

 

Thanks,

Footygamer
16 years ago
1 day ago
26,155

I'm pretty sure it worked the first time but it looks like you clicked it multiple times and it got confused. It looks reactivated now.

mattrano
7 months ago
2 months ago
6
Premium
By Footygamer 03 May 2022 - 12:58 PM UTC 

I'm pretty sure it worked the first time but it looks like you clicked it multiple times and it got confused. It looks reactivated now.

 

Thank you 🙂

sweetmaryjane
11 years ago
7 months ago
1

@Footygamer Hi there, I signed up and paid for the premium membership on 30 November 2021. I just changed to a new computer and now I cannot seem to download the facepacks using the premium membership. Kindly advise. thanks!

Transaction ID: 9G894276HM984604K
Footygamer
16 years ago
1 day ago
26,155
By sweetmaryjane 05 May 2022 - 02:40 AM UTC 

@Footygamer Hi there, I signed up and paid for the premium membership on 30 November 2021. I just changed to a new computer and now I cannot seem to download the facepacks using the premium membership. Kindly advise. thanks!

Transaction ID: 9G894276HM984604K

Normally this means you have two accounts by accident and the membership is associated with another account.

 

You can type your Paypal email into the bottom of this page to check: https://sortitoutsi.net/shop 

MoneyGFX
11 years ago
3 days ago
267
Premium

Got a new email for my PayPal but I can’t figure out how to add it so I suspended payments but want to reactivate it under the new PayPal email.

 

Can anyone help me? 
 

EDIT: Might of fixed the issue, I will follow up with this if I require any further assistance 

AdeBFC
10 years ago
2 days ago
50
Premium

@Footygamer I had to update my paypal card as it expired and missed the payment.  Updated now so should be able to take subscription and be Premium again.  Cheers!

Footygamer
16 years ago
1 day ago
26,155
By AdeBFC 26 July 2022 - 19:52 PM UTC 

@Footygamer I had to update my paypal card as it expired and missed the payment.  Updated now so should be able to take subscription and be Premium again.  Cheers!

 

Hey you will have to sign up again now your previous subscription expired 🙂

AdeBFC
10 years ago
2 days ago
50
Premium
By Footygamer 27 July 2022 - 07:23 AM UTC 

Hey you will have to sign up again now your previous subscription expired 🙂

 

@footygamer cheers for the info. Can you delete my subscription from Paypal then, it says it is paused and to contact you 🙂

Footygamer
16 years ago
1 day ago
26,155

Hmm it seems like there's a new system within Paypal for “capturing missed payments” that i've never used before. I've done what I think I need to do to reactivate it but I can see you're still not premium, hopefully it's sorted in a few minutes

AdeBFC
10 years ago
2 days ago
50
Premium
By Footygamer 27 July 2022 - 12:47 PM UTC 

Hmm it seems like there's a new system within Paypal for “capturing missed payments” that i've never used before. I've done what I think I need to do to reactivate it but I can see you're still not premium, hopefully it's sorted in a few minutes

 

Worked like a charm @footygamer thanks for your help!!

silverlux
6 months ago
3 months ago
3
Premium

I just changed my pc due to buying a new one, installed fm22 and wanted to download the usual packs (facepacks, backgrounds etc.) via torrent.. but it says i can't..? I have premium membership. It says that torrent is only available for first pack of the year? What does this mean? First time i ever see this message.

mons
16 years ago
24 minutes ago
72,057
By silverlux 12 August 2022 - 16:47 PM UTC 

I just changed my pc due to buying a new one, installed fm22 and wanted to download the usual packs (facepacks, backgrounds etc.) via torrent.. but it says i can't..? I have premium membership. It says that torrent is only available for first pack of the year? What does this mean? First time i ever see this message.

 

Can you give us a screenshot of what you're clicking, and what error message you're getting?

 

If you're a premium member, you actually don't really need to download the torrent file, but you can download the latest complete pack, which will include all the update packs released since the torrent for the base file was uploaded.

silverlux
6 months ago
3 months ago
3
Premium
By mons 12 August 2022 - 17:45 PM UTC 

Can you give us a screenshot of what you're clicking, and what error message you're getting?

 

If you're a premium member, you actually don't really need to download the torrent file, but you can download the latest complete pack, which will include all the update packs released since the torrent for the base file was uploaded.

 

yes, i just went to download full pack the old way and it downloads very fast so i'm over this not being able to download over torrent thing :p

Footygamer
16 years ago
1 day ago
26,155

It doesn't say anywhere that you're not allowed to torrent. It just warns you that the torrent is only released once at the start of the year, so if you want the complete pack you'll need the updates. This has always been the case.

 

I think what you're saying is that in the past you've only ever used the torrent and you've not realised you were missing out on all the updates. Can you confirm?

PJ1967
3 years ago
2 weeks ago
4
Premium

@Footygamer ,I paid the premium membership back on 31 July and although the shop orders indicates my premium is active through to 31 July 2023 I still can't download files. Can you help get me up and running please?

 

Footygamer
16 years ago
1 day ago
26,155

@PJ1967 sorry for the slow response I had some personal issues getting online yesterday. This should be fixed now.

Kaiser Leonidas
10 years ago
3 months ago
3
Premium

Hi @Footygamer, I paid for premium membership yesterday and it's showing as active until August next year on my account page. However, I'm not able to use it on the downloads section (e.g. for the Cut-Out Faces megapack) as it still just shows the graphic and links about signing up for premium membership. Is this able to be sorted please?

kingrobbo
13 years ago
2 minutes ago
10,843
By Kaiser Leonidas 28 August 2022 - 09:22 AM UTC 

Hi @Footygamer, I paid for premium membership yesterday and it's showing as active until August next year on my account page. However, I'm not able to use it on the downloads section (e.g. for the Cut-Out Faces megapack) as it still just shows the graphic and links about signing up for premium membership. Is this able to be sorted please?

 

I have manually set you as a premium member as I can see your shop order but you weren't showing as premium

 

Try it now 

Cheers 

kingrobbo
13 years ago
2 minutes ago
10,843

@Kaiser Leonidas  you show as a premium user now

 

Kaiser Leonidas
10 years ago
3 months ago
3
Premium

@kingrobbo that's great, thanks! It's working for me now 

Fatih Öniz
5 years ago
1 month ago
2

Hey there, i live in Turkey, so PayPal doesn't work here, how can become a premium member ? i wanna download face and skin packs for FM2021. I ve downloaded before but deleted 😢 @kingrobbo 

kingrobbo
13 years ago
2 minutes ago
10,843
By Fatih Öniz 02 September 2022 - 23:38 PM UTC 

Hey there, i live in Turkey, so PayPal doesn't work here, how can become a premium member ? i wanna download face and skin packs for FM2021. I ve downloaded before but deleted 😢 @kingrobbo 

 

did you read the opening post?

Fatih Öniz
5 years ago
1 month ago
2
By kingrobbo 03 September 2022 - 01:32 AM UTC 

did you read the opening post?

 

sorry 😢 Thank you. 

kingrobbo
13 years ago
2 minutes ago
10,843
By Fatih Öniz 03 September 2022 - 01:35 AM UTC 

sorry 😢 Thank you. 

 

cheers

its why I suggest reading it in the title of the thread, your question is answered in the opening post

Sweve_O
11 years ago
5 days ago
2
Premium

Hey @Footygamer ,

 

Ordered the premium membership and it appears as active within ‘shop orders’ but I'm still getting prompted to sign up to premium when trying to download anything.

 

Also not appearing on my profile banner.

 

Any help appreciated 🙂

You'll need to Login to comment