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A new version of our data update was released with 29036 changes from 119 contributors.
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Discussion
Hi, I hope someone can help me. I have tried reading through the forum here about similar issues to avoid posting but I am still at a loss. I have been playing this game for many years and used logo packs, face packs etc for years too with no issues.

I have a newly built PC and fired up FM20 the other day for the first time, paid my fees to SortItOut and proceeded to download my packs. Now the face pack seems to have worked okay although there are still more black, blank outlines than I expected but I also had a few skins, logo packs, kits etc and none are loading into the game.

I have the SI- FM2020-Graphics folders and extract the .RAR files straight into the 'graphics' folder. The backgrounds don't change, no matter what skin I have added, the game doesnt pick it up so the dropdown menu just gives me the usual 3 FM skins... I have done the 'clear cache', reload skins thing but nothing is working. I deleted everything, downloaded again and still nothing. I am baffled to say the least. Any thoughts?

Cheers, Ben
Hi, I hope someone can help me. I have tried reading through the forum here about similar issues to avoid posting but I am still at a loss. I have been playing this game for many years and used logo packs, face packs etc for years too with no issues.

I have a newly built PC and fired up FM20 the other day for the first time, paid my fees to SortItOut and proceeded to download my packs. Now the face pack seems to have worked okay although there are still more black, blank outlines than I expected but I also had a few skins, logo packs, kits etc and none are loading into the game.

I have the SI- FM2020-Graphics folders and extract the .RAR files straight into the 'graphics' folder. The backgrounds don't change, no matter what skin I have added, the game doesnt pick it up so the dropdown menu just gives me the usual 3 FM skins... I have done the 'clear cache', reload skins thing but nothing is working. I deleted everything, downloaded again and still nothing. I am baffled to say the least. Any thoughts?

Cheers, Ben

Hiya there. Would I be right in saying you're running a Mac?

Edit: Just seen you said it's a newly built PC

Can I have a screenshot of where you've placed your graphics? Also, have you changed your preferences as per the below?

https://i.imgur.com/0yPuoXt.png

«This comment has been edited»
Hi thanks for getting back to me. Yes I have changed the settings as per your screen shot above and I have attached a photo of the directory for the graphics. Hopefully something simple to fix haha.
Attachments
Hi thanks for getting back to me. Yes I have changed the settings as per your screen shot above and I have attached a photo of the directory for the graphics. Hopefully something simple to fix haha.

All looks fine, I have to say. Have you changed your user data folder at all?

Can I see a screenshot of your preferences too? Just to be sure
All looks fine, I have to say. Have you changed your user data folder at all?

Can I see a screenshot of your preferences too? Just to be sure


Yeah that is what is driving me crazy. I cannot see any logical reason why this won't pick the files up. I haven't changed the data folder at all as far as I know. I don't know even where that is.

Here is a photo of my preferences. Thanks again.
Attachments
Yeah that is what is driving me crazy. I cannot see any logical reason why this won't pick the files up. I haven't changed the data folder at all as far as I know. I don't know even where that is.

Here is a photo of my preferences. Thanks again.

Hmmm, again all looks fine. How many files do you have inside your faces folder and how many do you have inside your metallic logos\clubs\normal folder? Just checking in case you've downloaded an update pack for one or both (i.e. a small amount of files) instead of the full pack for both?

Also, do you have any files you've downloaded through the Steam Workshop?
Hmmm, again all looks fine. How many files do you have inside your faces folder and how many do you have inside your metallic logos\clubs\normal folder? Just checking in case you've downloaded an update pack for one or both (i.e. a small amount of files) instead of the full pack for both?

Also, do you have any files you've downloaded through the Steam Workshop?


The face pack seems full, hundreds of thousands of images. The face pack does seem to have worked, its all the other packs that don't. Logo file is really big without doubt so I definitely have the full files.
Even the skins aren't being detected.

No I downloaded everything through this site.
The face pack seems full, hundreds of thousands of images. The face pack does seem to have worked, its all the other packs that don't. Logo file is really big without doubt so I definitely have the full files.
Even the skins aren't being detected.

No I downloaded everything through this site.

Can you tell me exactly how many files do you have inside your metallic logos\clubs\normal folder though? Just to be sure they're all in there.

Is there a file titled config.xml in there, and in the respective skins folder?
Can you tell me exactly how many files do you have inside your metallic logos\clubs\normal folder though? Just to be sure they're all in there.

Is there a file titled config.xml in there, and in the respective skins folder?


Ok so I have checked the logo pack folder and don't even have a clubs folder. I have 247 images of African flags yet the download was well over 1Gb. I have downloaded it twice now with the same sort of result.

The face pack have 250K images but this still seems to be short and I know for a fact that Edgar Davids face is in the pack because when I opened it to check, Davids is one of the first faces and I have him as a coach and there is no face so the image is there but its not being picked up for some reason yet other faces (I am playing Danish leagues) and have a lot of the faces.

Megapacks has a 'faces' folder and 'icon faces'. I can see a config doc in the icon faces but not 'faces'. Skins also has multiple config docs. Pics attached..
Attachments
Sorry cant work out how to add multiple images to one post.
Attachments
Sorry cant work out how to add multiple images to one post.

Click the add attachment button again to enable uploading more than one file.

If you don't have a config file in the faces folder, it means that the game has no way of assigning all the faces you have to the right persons. To get the latest config file, download the most recent update pack and transfer the config file from there. Unless I'm mistaken, some of the Danish clubs' players are licensed by SI, which is why you're seeing them

If you don't have the folder I mentioned in your metallic logos folder, then you don't have the full pack. You mention the download is around 1GB, but the full metallic logo pack is over 7GB. If the download is getting interrupted, using Google Chrome will allow you to resume the download and ensure it downloads in full.
Thank you again for taking the time to help me out. I will delete the downloads and start from the beginning and make sure I have up to date config files. I think you've ID'd the main problem in terms of the download getting interrupted. I will use Google Chrome instead. THanks.
Thank you again for taking the time to help me out. I will delete the downloads and start from the beginning and make sure I have up to date config files. I think you've ID'd the main problem in terms of the download getting interrupted. I will use Google Chrome instead. THanks.

No worries, hopefully that'll have been the issue and you manage to resolve it that way. If that still doesn't work (fingers crossed it's not the case), then feel free to get back to us. A small point - if you quote a previous post of mine or @ me, I'll get a notification which may mean I answer you that little bit more quicker
No worries, hopefully that'll have been the issue and you manage to resolve it that way. If that still doesn't work (fingers crossed it's not the case), then feel free to get back to us. A small point - if you quote a previous post of mine or @ me, I'll get a notification which may mean I answer you that little bit more quicker


SO I downloaded the packs through Chrome and clearly, using a different browser and the downloads being interrupted has caused the issue. No idea why but 1 million thank yous, the face and logo pack have worked fully!!
Still having issues with the skins but I will get that sorted. Thank you once again.
Ben
SO I downloaded the packs through Chrome and clearly, using a different browser and the downloads being interrupted has caused the issue. No idea why but 1 million thank yous, the face and logo pack have worked fully!!
Still having issues with the skins but I will get that sorted. Thank you once again.
Ben

Good to hear Try downloading one or more further skins to see if they show - that would mean the issue pertains to the specific skin which isn't loading rather than to skins in general. Not sure if that makes any sense at all
Good to hear Try downloading one or more further skins to see if they show - that would mean the issue pertains to the specific skin which isn't loading rather than to skins in general. Not sure if that makes any sense at all


Hi, me again lol. So I have tried multiple skins, there was already a skins folder within the directory of the game so the downloads were extracted to this folder. I clear the cache, reload skins but it does not detect any new skins in Preferences. I ensure I only try one skin at a time but nothing at all. Any thoughts at all? Thanks.
Hi, me again lol. So I have tried multiple skins, there was already a skins folder within the directory of the game so the downloads were extracted to this folder. I clear the cache, reload skins but it does not detect any new skins in Preferences. I ensure I only try one skin at a time but nothing at all. Any thoughts at all? Thanks.

Remind me what the issue was, can I see your skins folder again?
Remind me what the issue was, can I see your skins folder again?


So I couldn't get the packs to work- you told me to try downloads through Chrome to prevent them being interrupted but still, nothing will get the skins to load. I have tried numerous different skins and none will show up on the preferences screen.
Attachments
and also this image too..
Attachments
So I couldn't get the packs to work- you told me to try downloads through Chrome to prevent them being interrupted but still, nothing will get the skins to load. I have tried numerous different skins and none will show up on the preferences screen.

Download the latest version of that skin, which was updated earlier this morning as luck would have it. Remember to remove the older version.

Perhaps this'll help
Download the latest version of that skin, which was updated earlier this morning as luck would have it. Remember to remove the older version.

Perhaps this'll help


Unfortunately this didnt work. two skins tried again and still they arent loading. think i will just have to accept defeat on this one.
Unfortunately this didnt work. two skins tried again and still they arent loading. think i will just have to accept defeat on this one.

I can't understand why it's not working for you, because everything appears to be in order Sorry I couldn't be of more help
I can't understand why it's not working for you, because everything appears to be in order Sorry I couldn't be of more help


Please dont apologise, you were a big help getting the other issues resolved and I appreciate your time and efforts to help.
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