Paid for premium but cannot download..

every time i try to download the 5.0 face pack it gives ma a blank page with only this message on it

Status: 401 Unauthorized

any help would be great.

I'm getting the same problem

Could you please check the opening post of this thread and post in there if the suggested workaround doesn't help?

Hey this was a new problem created yesterday from our new firewall. It should now be fixed. Please try again and it should work

Hi i have the same problem too. i try to download the 5.0 face pack it shows a blank page with only this message on it

URL: http://us62977184620748879.dynamiccloudserver.info/?key=69705357
Status: 401 Unauthorized

Hey guys really, really sorry for the problem. I've changed the error message to include some more information can you please try again and PM me (since some of the data is sensitive) the information that is displayed. It should look something like this:

Key: ***
IP: ***
Browser: ***