Download not working

Hi,
I've paid for a premium membership, and already downloaded the Facepacks and some kits without problem, however when I try to download the metallic logo pack, the download only goes as far as 4.8Mb (everytime), and then gets stuck!

Any ideas?
I could download the torrent file and then download all the single updates, but i'd rather just download everything in one file

Edit:
I've just tried downloading the update file only, and that seems to work

Thanks
G

Can you give a little more information.

Within your browser there should be a list of recent downloads and an exact url should be displayed such as "fileserver1.sortitoutsi.net?key=xxx"

Can you tell me what it says and whether it was the same for every failed download?

I've just tried to download it three times, and it always stops on 4.8Mb, and as you can see, the key is different
http://fileserver1.sortitoutsi.net/?key=98620474, http://sortitoutsi.net/graphics/style/3/metallic-logos
http://fileserver1.sortitoutsi.net/?key=54216027, http://sortitoutsi.net/graphics/style/3/metallic-logos
http://fileserver2.sortitoutsi.net/?key=31490839, http://sortitoutsi.net/graphics/style/3/metallic-logos

Having looked more closely, it says that the file was created and modified on Tuesday, 24th January, 1984 at 08:00

I'm on a Mac if that makes any difference?!
Any help would and I would be grateful, thanks

I've had a good hunt and I can't find anything in any error logs. It also seems like most people are getting the file just fine.

Can you possibly tell me the exact bytes of the file?

On Mac: "Double/Right Click > Get Info" and it should say:

Kind: RAR Archive
Size: xxx bytes (xxx GB on disk)

If you still have multiple failed copies then listing all of them would be very useful. If they're all the same size that would help me narrow my search for the cause.

Also can you tell me roughly how long it takes before the download stops? I just did a test download on a super fast connection (took 3 minutes) and the file was complete. That narrows it down to:

1) Something on the server is timing out after a long time
2) Something about your connection is timing out after a long time

Just restarted my mac just to see if that cleared anything, but it still fails to download
again getting stuck on 4.8MB (4,754,572 bytes), and it does this after around 4 seconds
It says Kind: Safari Download and this is the location http://fileserver2.sortitoutsi.net/?key=11190041, http://sortitoutsi.net/graphics/style/3/metallic-logos

I've actually been deleting the files as I try to download the next one, so I don't actually have any previous ones i'm afraid

I've just tried to download the Facepack again, and funnily enough, that wouldn't download either...so when I cancelled both of them, they were both RAR files, and both 330bytes...but then when I deleted them, and tried the Facepack by itself, it started downloading straight away at 1mbs (it would have taken 2 hours to finish), so I paused it after around 30 seconds (downloaded around 28Mbs

Tried downloading the logo pack again, and it got stuck at 4.8Mb, but then when I tried to resume the Facepack, it "bounced" and now has a RAR file of 331 bytes, and then when I tried to resume the logo pack, it is now on 330 bytes.

It seems that as soon as I try to download the metallic logos, it seems to mess up something

Sorry I can't really be more help..I'm not the most computer savvy person

i've just downloaded the latest changes only pack http://premium.sortitoutsi.net/?key=19998895, http://sortitoutsi.net/graphics/style/3/metallic-logos and it downloaded it in around a minute or two

Oh wow sorry I misread and thought you were saying it got stuck at 3.8GB not 3.8MB!!!

Okay there is something seriously wrong there and i'm sure it must be your end, nobody is having it quite so quickly.

1) Are you using any sort of download manager
2) Can you try a different browser. Chrome or Firefox? (works in Safari for me, but still might help)

Also what company do you get your internet from?

Ha, yeah, it's actually stuck on 4.8 Megs...

For some reason, every other file downloads fine, it's literally just this one pack that doesn't work! Very strange...I'll do some digging on the apple forums to see if someone there can help advise as to why this one file won't download

To answer your questions
1) Not using any download manager
2) Will try using another browser at some point
3) Sky is my ISP, but every other file downloads with no problem

Thanks

I keep getiing this when trying to extract from .rar file ??

! C:\Users\David\Downloads\sortitoutsi_cutout_megapack_7.00.rar: Checksum error in sortitoutsi\faces\93049556.png. The file is corrupt
! C:\Users\David\Downloads\sortitoutsi_cutout_megapack_7.00.rar: Unexpected end of archive


any ideas ??

Download 7zip and try to open it with that, if it still doesn't work you'll need to re-download the file as it does appear that it hasn't downloaded correctly.

http://www.7-zip.org/download.html

What filesize is it? It should be 6.88GB. If it's smaller then it probably didn't download completely.