Stuttering match engine

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Womaz
13 years ago
1 month ago
347
Premium
01 Feb 2020 14:10:58
I have this issue with FM20. The game match engine can run smooth for match after match and then occasionally it starts to stutter and the screen freezes for a second or two.
My lap top is powerful enough ans its a Core i7 8th gen. The graphics card I am not sure about but I assume its pretty good as lap top only a year old.
I have the detail level set to Medium and I dont want to go any lower. I actually had it on high for a few weeks with no issues , but then started to have these issues.
Now I am getting the issues on Medium level detail.
Is there anything I can do to stop this happening.
satanismyuncle
7 years ago
4 years ago
43
1 Warning
01 Feb 2020 15:27:02
game engine is broken since a long time and lagging is a known issue here but i will try to help so to begin with are you always playing with your charger on? new laptops with a nice CPU/GPU are struggling for performence while on battery (laptop user here aswell)
for checking your graphics you need to go to "device manager" and look for "display adapters" but im sure its something like GTX 1050 so it shouldnt been an issue here
you can try to update your drivers aswell, disable background processes, clear your catche

for more help you can ask someone from SI support
helpful post i found on a SI forum :

We are currently investigating the issue, most cases appear to be down to CPU-related issues. To help us with our investigation:

Could you download GPUz https://www.techpowerup.com/gpuz/ and open it up while FM is playing a match and the issue is happening. Full steps on how to do this properly for us here:

https://nvidia.custhelp.com/app/answers/detail/a_id/4749/~/collecting-gpu-logs-using-gpu-z

Please follow the steps in the link above and then send us the log files, it'd help a lot!



One extra thing to show us is your CPU utilisation. Steps on how to get task manager to show this can be found in the link below. Take a screenshot or preferably a video of this while the match is playing with the issue occurring please.

https://www.nextofwindows.com/windows-10-quick-tip-how-to-display-all-cpu-cores-performance-in-task-manager

I know it's a pain but this info could be vital in helping us to identify the problem and fix it

Thanks,

Jack
Womaz
13 years ago
1 month ago
347
Premium
01 Feb 2020 18:57:31
I will have a look at the , thank you
Yes I always have the charger plugged in. I have also updated the graphics drivers a couple of weeks ago.

I will try and clear my cache to see if it helps

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