payment/support issue

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krmzsortli
5 years ago
3 months ago
24
31 Aug 2025 17:12:21

I bought the Enhanced Data Update. The first time I tried to pay with Google Pay, but it said the payment didn’t go through. Then I tried again with Link, but I haven’t received anything. I checked my bank account and it looks like I was charged twice.

It’s not a problem that I paid twice, but I really just want to receive the product. Can someone help me out? Maybe it just takes a little longer because I’m in Europe, I’m not sure.

Footygamer
20 years ago
4 months ago
981,621
01 Sep 2025 03:24:45

Hey you don't get emailed anything just visit https://sortitoutsi.net/football-manager-data-update to download.

 

I'll check your payments and refund one if there is two

Footygamer
20 years ago
4 months ago
981,621
01 Sep 2025 03:27:49

@krmzsortli I can confirm that your payment failed and you don't have access. 

 

It just says

 

The bank returned the decline code generic_decline, and did not provide any other information. We recommend that your customer contact their card issuer for more information, or use another payment method. Learn more about declines

PiotrLinda
1 year ago
4 weeks ago
1
06 Sep 2025 08:27:18

Hi @Footygamer,


 

I would like to kindly ask you to cancel my recurring premium subscription.

I originally paid by card, so I cannot cancel it myself. Please make sure the auto-renewal is turned off.


 

Thank you in advance!

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