GabrielsCAP98
4 years ago
1 day ago
15

Hi!

Since yesterday's Game Pass update, the game keeps freezing on the loading screen. I keep getting this message, and it seems to be related to Denuvo, since the link takes me to a support page asking me to send a message with the subject "Anti-Tamper: 88500000". I've tried everything to solve this, but the error persists. I saw some people saying that waiting 24 hours would solve the problem, but I waited longer than that and nothing changed. Honestly, I don't know what else to do.

The error message and a screenshot of the page are attached.

GabrielsCAP98
4 years ago
1 day ago
15

For anyone with the same problem.

After contacting Denuvo support, I received a response that resolved the error. The problem is related to Microsoft Gaming Services, and to solve it, I simply uninstalled and reinstalled Gaming Services. After that, the game started working normally again. It seems that a bug is causing Gaming Services not to relay the information that the user actually owns the game.
To uninstall and reinstall Gaming Services I opened PowerShell as administrator and ran these commands:

uninstall - get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

reinstall - start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

GabrielsCAP98
4 years ago
1 day ago
15

Just to let you know, today, after a new game update, unfortunately the problem returned. I performed the same procedure as before, uninstalling and reinstalling Gaming Services, but this time it didn't solve the problem, nor did anything else I tried. I'm still communicating with the Denuvo team via email, and if I find a new solution I'll send it here to you, but for now nothing I do seems to solve this problem.

mariodeleon1011
7 years ago
3 hours ago
3

I cant play too

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