NEXWAY FM14

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luzzy14
16 years ago
3 years ago
11
04 Nov 2013 13:13:30
Right. I have Pre-ordered FM14 through sortitout and have been playing the beta ever since. However I have not been sent a code to update to the full game and my fm14 still says beta at the bottom. Now I have emailed a whole load of people and messaged everyone that has been suggested but the only person to get back to me so far is someone from sigames. he tried to help but there was not much he could do. all weekend I have been trying to get this sorted. NEXWAY has taken £29.99 out of my paypal and has not sent me anything in return. All I want to do is play the game.
Please please please someone help me out here. it would help if nexway replied...
Thanks Sam
Footygamer
20 years ago
4 months ago
981,621
04 Nov 2013 22:48:59
You PM'd me already about this already didn't you and I explained that it's already in the email that you say you've deleted. There's not alot I can do, although I will contact Nexway to ask why you haven't had a response. I'm presuming you don't have any of the emails, such as the invoice number or receipt, in which case can you PM me the paypal address and transaction ID from your transaction with Nexway and I will contact Nexway in your behalf and demand a faster response
wixta79
17 years ago
2 weeks ago
15
06 Nov 2013 19:36:26
Exactly the same has happened to me, I can't find the email of my purchase but have a paypal transaction from nexway for the game, I only have the option to 'purchase' the game not play it
Footygamer
20 years ago
4 months ago
981,621
06 Nov 2013 20:08:50
By wixta79 | On 06 November 2013 - 19:36 PM
Exactly the same has happened to me, I can't find the email of my purchase but have a paypal transaction from nexway for the game, I only have the option to 'purchase' the game not play it

And have you contacted Nexway?
wixta79
17 years ago
2 weeks ago
15
06 Nov 2013 20:17:26
I sent them an email, and received an automated reply
Hello ,

Nexway is committed to providing you the highest level of service quality.
We want to make sure that your request is answered as quickly and as efficiently as possible.

We have streamlined the answer process and we will only reply to requests that are sent to us using the contact form accessible on the online store where you made your purchase.


Please resubmit your request using this form and you will receive a confirmation email with a ticket number.

Important: If you don’t resubmit your request using the form, you will not receive an answer.

This process will enable us to keep track of your interactions with our customer service and save you time in case you have multiple interactions with us.

Thank you for your understanding!

Nexway Customer Service
Footygamer
20 years ago
4 months ago
981,621
06 Nov 2013 21:42:18
And what method did you use to contact them? The one I sent you?

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