Klaus Due Pedersen
12 years ago
4 years ago
5
Hi there

I can't find any contact information, besides [email protected]. I wrote twice, but still no reply. Thing is, I had no idea I had a subscription going on at sortitoutsi.com. What am I paying for, and is it possible to get a refund? Those money was supposed to be spend on something else.
Shedender
18 years ago
5 hours ago
13,751
Can you not just click "cancel Paypal subscription"?
MarcMCFC1986
12 years ago
11 months ago
19
Same!

At no point do I remember agreeing to pay £10 be a member of a website which I never go on.

Please refund my £10.
Crane
14 years ago
1 week ago
2,434
Premium
If you sign up for a Premium Membership, it quite clearly states on the first billing page on Paypal that it's £10 yearly.
Poe
18 years ago
6 hours ago
3,675
Aye, if you can't remember signing up then thats very strange.

But if you do remember then I doubt we'll be able to help you.
Klaus Due Pedersen
12 years ago
4 years ago
5
Cancelling the subscription wont return my money.

I paid to get access to the mega-packs, that year, nothing else. No automatic yearly subscription renewal. I guess it's my own fault for not reading everything, but still I ask for an act of kindness and return my money I don't even own FM14, so I wont be using your services this year.
Footygamer
18 years ago
13 hours ago
97,999
When did you email? I haven't received any. Either way I will sort this out for you tomorrow if that's okay
Klaus Due Pedersen
12 years ago
4 years ago
5
November 1. and 12.

That is great customer service. Thank you!
nick1408
12 years ago
2 months ago
1
I just found the transaction as well. I don't want a yearly subscription. Cancel my payments please
Footygamer
18 years ago
13 hours ago
97,999
gavinmackenzie
13 years ago
9 years ago
4
I was likewise very surprised to see money taken off my account for something I didn't realize was an automatically renewing subscription.
I do not use FM 14, and signed up to get packs for FM 13.
I think I should have to click on something to confirm I want to auto renew my account, instead of automatic renewals being default.
The only reason for this is pure trickery and the hope to make extra money off people that otherwise would never have signed up again for the service.
Pretty shameful.
I would like a refund as well.
Crane
14 years ago
1 week ago
2,434
Premium
If you sign up for a Premium Membership, it quite clearly states on the first billing page on Paypal that it's £10 yearly.

I was likewise very surprised to see money taken off my account for something I didn't realize was an automatically renewing subscription.
I do not use FM 14, and signed up to get packs for FM 13.
I think I should have to click on something to confirm I want to auto renew my account, instead of automatic renewals being default.
The only reason for this is pure trickery and the hope to make extra money off people that otherwise would never have signed up again for the service.
Pretty shameful.
I would like a refund as well.


Not really. It's quite clearly explained that it's yearly. I'd call it pure stupidity on your part.
gavinmackenzie
13 years ago
9 years ago
4
Thanks Crane. Perhaps you could explain to me where I go to in my settings to remove this automatic renewal? I can't find it.
Footygamer
18 years ago
13 hours ago
97,999
Hi gavin sorry about Crane's response. I'm sorry that you've had the money taken unexpectedly and I will look into refunding you now
Footygamer
18 years ago
13 hours ago
97,999
Gavin you do not seem to have a paypal subscription with this account. It is likely that you have two accounts with the site and the paypal subscription is associated with that account but I cannot refund you unless I can find the correct subscription.

Can you please PM me your paypal email address so that I can try and find it
Telegram Sam
16 years ago
2 months ago
5,082
Premium
I might be off the mark, but could these people not be paying for the membership to get the premium downloads, downloading what they want, and then just claiming they had no idea what they are signing up for?

Seems odd that there's a sudden string of people who didn't know what they were paying for.
gavinmackenzie
13 years ago
9 years ago
4
I would think that a quick check of the person's history and record of downloading would answer that question?
Crane
14 years ago
1 week ago
2,434
Premium
An email before the renewal date along the lines of "your yearly membership is going to be renewed in the next few days" might avoid people forgetting/not reading what they have paid for.
Footygamer
18 years ago
13 hours ago
97,999
An email before the renewal date along the lines of "your yearly membership is going to be renewed in the next few days" might avoid people forgetting/not reading what they have paid for.

Ay I should implement that.
VP.
13 years ago
1 month ago
25,271
Why don't you bring back the monthly membership as £10 in one go puts a lot of people off. Used to be around £1.50 a month and i'm sure you'll get more people sign up that way.
Footygamer
18 years ago
13 hours ago
97,999
Why don't you bring back the monthly membership as £10 in one go puts a lot of people off. Used to be around £1.50 a month and i'm sure you'll get more people sign up that way.

We used to do £1 (£1.50 was under Smithjurd I think). It was actually considerably worse with that model since most people would sign up for the £1 and then cancel immediately. Using the £10 model encourages those who actually want to help the site over a long period to do so (which is what it's really about) and not those who just want to grab and run.
Deleted Account #322497
Rob, i'm in same situation
can i get a refund! i don't use sortitoutsi more, and i didn't now that you just renewed my membership, so i was billed the 10 pounds 2 days ago.. can i please get a refund and get my membership cancelled

I have tried yo contact you both via private message and paypal email, but no answer!

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