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Not getting the premium I paid for

1,937 9

jakebugg85

10 years ago

3 years ago

10 Sep 2014 18:34:03

Hi guys

I paid for the yearly subscription a few weeks ago. It worked at first as I downloaded the mega facepack, but have just logged in again and now it seems as though I can't download as a premium member. I'm trying to download facepack 6.9 to a new computer.
I've checked Paypal and the payment did go through.

Can you help please?

Thanks

cyanidhogg

10 years ago

3 years ago

25 Oct 2014 12:20:30

I'm having the exact same problem. I highly doubt it's local as I have no trouble with downloads from other sites. I would highly appreciate it if someone could get on this ASAP. Alternatively, I'd like to get refunded. I'd love to support this site, but not at the cost of my ability to download anything.

Footygamer

18 years ago

11 hours ago

472,503

25 Oct 2014 12:27:09

You will have to give more info in regards what is not working. Errors messages, screenshots etc. Your post doesn't give any indication what the problem might be so I cannot do anything to help

CraiigMan

13 years ago

10 months ago

Premium

25 Oct 2014 13:54:22

Well I do have the premium, but I'm still getting slow DL speeds.

cyanidhogg

10 years ago

3 years ago

25 Oct 2014 13:58:04

By Rob | On 25 October 2014 - 13:27 PM

You will have to give more info in regards what is not working. Errors messages, screenshots etc. Your post doesn't give any indication what the problem might be so I cannot do anything to help

Fair enough. There are no error messages at all. I click the download button, the download seems to start as normal, but it doesn't start downloading at all. I'll try to snag a screenshot, but it really wouldn't contain anything interesting. Like I said, though, downloads from other sites work as normal. I'm not sure what the problem could be. Nevermind refunds, is it possible to temporarily change my account to not be premium so I can test downloads without?

F.E.

17 years ago

9 months ago

143

25 Oct 2014 21:18:14

Well have you tried using a download manager?
I tried to download some megapack normally and the speed was 800-950kb/s~
Then I cancelled it, and turned on my download manager, boom. 4MB/s

I recommend you to try it. (not talking about the guy who it isn't even starting, but you can also try this)

cyanidhogg

10 years ago

3 years ago

26 Oct 2014 09:13:13

For some reason, it's started working again. Disregard me, I suppose!

CraiigMan

13 years ago

10 months ago

Premium

26 Oct 2014 14:27:55

By Fatal Error | On 25 October 2014 - 22:18 PM

Well have you tried using a download manager?
I tried to download some megapack normally and the speed was 800-950kb/s~
Then I cancelled it, and turned on my download manager, boom. 4MB/s

I recommend you to try it. (not talking about the guy who it isn't even starting, but you can also try this)

Which download manager are you using?

F.E.

17 years ago

9 months ago

143

26 Oct 2014 14:45:32

By CraiigMan | On 26 October 2014 - 16:27 PM

Which download manager are you using?

Internet Download Manager

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