I bought FM15 from here through Nexway but I need ID - Site Support and Feedback - FM24/25 Update

Deleted Account #215144

22 Dec 2014 16:11:37

Why in the world do I need to provide additional information ? I got an email from nexway saying this.
"Our sales administration staff requires additional information to validate your order.

Please provide us a scan or photo via email, of one of the documents below, belonging to the person who made the purchase :

- ID card (both sides)
OR
- Driver licence (both sides)
OR
- The passport

Our email address is [email protected]

We will process your information within 12 business hours (maximum) following receipt.
As soon as the transaction has been approved by our services, you will receive your order confirmation email, which contains a download link and the activation code of your software.

Important: Please make sure that each document sent by email is legible and to specify your current order number.
Should we not hear back from you within five days from today, your order will be cancelled.

Feel free to contact us if you need further information."

My paypal account has ALREADY been charged why do I need to give them an ID ??

Footygamer

18 years ago

22 hours ago

472,555

22 Dec 2014 16:26:32

Interesting this has not been bought to my attention before.

I imagine it is something to do with validating that you are not attempting to purchase the game from a country in which the game is banned. But without specific details I cannot say (I do not have access to the details of your order).

I will contact Nexway to enquire as to the nature of this request.

EDIT: after a bit of Googling it seems that this is Nexway's standard practice when the payment details do not match the recipient details (e.g. if buying for a friend). Although I will still post here when I get an official response from Nexway

Deleted Account #215144

22 Dec 2014 16:43:23

By Rob | On 22 December 2014 - 11:26 AM

Interesting this has not been bought to my attention before.

I imagine it is something to do with validating that you are not attempting to purchase the game from a country in which the game is banned. But without specific details I cannot say (I do not have access to the details of your order).

I will contact Nexway to enquire as to the nature of this request.

EDIT: after a bit of Googling it seems that this is Nexway's standard practice when the payment details do not match the recipient details (e.g. if buying for a friend). Although I will still post here when I get an official response from Nexway

Well that shoudn't be the case, the game is not banned in Jamaica and my paypal details should match up with what I entered. unless, wait I think my postal codes didn't match up. The one I entered is different from the one stored on my paypal account, I didn't think it would matter :/

Deleted Account #215144

22 Dec 2014 16:43:55

By Rob | On 22 December 2014 - 11:26 AM

Interesting this has not been bought to my attention before.

I imagine it is something to do with validating that you are not attempting to purchase the game from a country in which the game is banned. But without specific details I cannot say (I do not have access to the details of your order).

I will contact Nexway to enquire as to the nature of this request.

EDIT: after a bit of Googling it seems that this is Nexway's standard practice when the payment details do not match the recipient details (e.g. if buying for a friend). Although I will still post here when I get an official response from Nexway

I Got the receipt, never mind

Deleted Account #215144

22 Dec 2014 16:45:47

I scanned my student ID from school lol

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