Download Problems on Site - Site Support and Feedback - FM24/25 Update

djsatu

11 years ago

7 years ago

13

31 Oct 2015 02:51:27

So I renewed my premium membership yesterday and am trying to download the whole facepack megapack and the download time goes down to 1 hour, then up to 17 hours left, then down to 4, back up etc. Anyone else having this problem?

Jason

18 years ago

2 weeks ago

4,641

31 Oct 2015 02:56:33

Does the download complete, or stop? If it stops see here;

http://sortitoutsi.net/content/unread/19006

djsatu

11 years ago

7 years ago

13

31 Oct 2015 03:01:48

Download is still ongoing for the last 30 minutes, and has 7 hours left. This should be a 20 minute download for me, not 10+ hours. Up to 11 hours, then back down to 8. Please advise.

Luke Fitch

11 years ago

1 year ago

6

31 Oct 2015 15:23:49

I had some problems with downloading yesterday. Was only partially downloading the megapacks... Downloads from other websites seemed to be working though, so it might be an issue with the site

djsatu

11 years ago

7 years ago

13

01 Nov 2015 02:11:00

Took me 3 hours to download the megapack last night. Just tried it again now and same issues.

Footygamer

18 years ago

22 hours ago

472,555

02 Nov 2015 10:53:05

It's dependent on your own connection just as much as the sites (which have been having high load at the time).

If you can post the the exact url with key (e.g. fileserverX.sortitoutsi.net?key=XXX) as well as info on your broadband (e.g. http://testmy.net/) I can look into it more.

aahlfeeyann

11 years ago

2 years ago

1

03 Nov 2015 14:32:32

By Rob | On 02 November 2015 - 10:53 AM GMT

It's dependent on your own connection just as much as the sites (which have been having high load at the time).

If you can post the the exact url with key (e.g. fileserverX.sortitoutsi.net?key=XXX) as well as info on your broadband (e.g. http://testmy.net/) I can look into it more.

Hi, is the download limit at 2.5 MB/s? My internet can go beyond that and I was wondering if I could beyond that. Also, I was downloading the facepack today and around 6 GB of download it suddenly stops with no options to continue. It says something like "download is taking too long, network stop downloading" something like that. I was using Chrome. I have since deleted the file and redownloaded, but it's frustrating to see it stop.

Footygamer

18 years ago

22 hours ago

472,555

03 Nov 2015 15:27:41

Interesting i've never seen that error from Chrome before, i'll look into it.

And no the limit isn't set at 2.5MB/s. The limit is about 50MB/s per person I believe, but if 100 hit one server at one time, it could easily drop that low. That shouldn't happen though as we distribute all traffic evenly amongst multiple servers.

djsatu

11 years ago

7 years ago

13

05 Nov 2015 23:47:42

By Rob | On 02 November 2015 - 10:53 AM GMT

It's dependent on your own connection just as much as the sites (which have been having high load at the time).

If you can post the the exact url with key (e.g. fileserverX.sortitoutsi.net?key=XXX) as well as info on your broadband (e.g. http://testmy.net/) I can look into it more.

Sorry for the late response Rob, as I decided to see this post today. Here is my download results from the test link you provided.

Footygamer

18 years ago

22 hours ago

472,555

06 Nov 2015 09:07:53

Are you still having problems now? We haven't had any reports of any issues since that first weekend (which would have been very busy).

djsatu

11 years ago

7 years ago

13

07 Nov 2015 03:16:54

By Rob | On 06 November 2015 - 09:07 AM GMT

Are you still having problems now? We haven't had any reports of any issues since that first weekend (which would have been very busy).

Sadly Im downloading the logo megapack now, and and it started out at 28 minutes, then went back up over 2 hours, then back down, then up again and down. Don't know what's going on, as I have downloaded many times before with no issues.

Footygamer

18 years ago

22 hours ago

472,555

09 Nov 2015 09:56:13

If it's going up and down that will just be your connection changing. Could be any number of things.

To be honest you have to remember it's a 4-7GB file, anything under an hour is pretty good

Dolfin152

13 years ago

3 years ago

81

09 Nov 2015 14:32:09

I have been a member for 4 years and have always downloaded the facepacks and logos megapacks from here. Yesterday, when I tried to download the changes pack for the faces I get this message:

"According to our files you have never downloaded this megapack before. Please download the latest version of the complete pack to start with".

Why am I getting this message? I have always had the megapack. I certainly don't want to download it all again when I already have it.

Thanks

Footygamer

18 years ago

22 hours ago

472,555

09 Nov 2015 18:43:07

You don't have to download it all again, there is an option to "show all available files" where you can pick what to download and it very helpfully shows you any update packs you may have missed.

Looking at your account I can see you did get 7.08 but not 8.00 yet, seems it's a bit buggy, really it shouldn't show you that message. I'll look to fix that.

But in the mean time you can definitely use the "show all available files" button to grab the latest pack

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