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Renewal emails

593 4

subidablue

13 years ago

1 month ago

Premium

02 Nov 2018 15:46:53

I'm being constantly bombarded with 'we can't renew your membership' emails today, and I coulkdn't see a way to update my PayPal details for Soirtitoutsi.
Cancelled my authourised payment to see if that would help. i.e. Make me able to create a new payment. But sadly this hasn't solved the issue.

There's another email now.

I'd renew for another year, I just can't.

mons

18 years ago

10 minutes ago

91,542

02 Nov 2018 15:49:24

We're working on solving an issue with paypal integration and subscriptions getting renewed. We're hopeful it'll be sorted out shortly. In the meantime, apologies for the inconvenience...

Footygamer

18 years ago

13 hours ago

472,532

02 Nov 2018 15:55:14

By subidablue | On 02 November 2018 - 15:46 PM UTC

I'm being constantly bombarded with 'we can't renew your membership' emails today, and I coulkdn't see a way to update my PayPal details for Soirtitoutsi.
Cancelled my authourised payment to see if that would help. i.e. Make me able to create a new payment. But sadly this hasn't solved the issue.

There's another email now.

I'd renew for another year, I just can't.

Ah man i'm so sorry about, there was a big issue with the servers communicating with paypal today and some things happened 10 times and some things didn't happen at all. So you may have got mass emails.

That shouldn't happen again, but please accept my apologies.