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Paid for premium subscription but website says I don't have it

1,079 6

FMfutbolManager

9 years ago

8 months ago

Premium

27 Oct 2019 09:44:27

Hey guys, I renewed my premium subscription, however, when trying to download kits I get the message that I should sign up for a premium sub, even though I have. Can someone help?

mons

18 years ago

9 hours ago

90,991

27 Oct 2019 09:47:50

I'm tagging @Footygamer who should be able to assist you with this. When did you renew your premium subscription please, in the meantime?

FMfutbolManager

9 years ago

8 months ago

Premium

27 Oct 2019 09:49:00

By mons | On 27 October 2019 - 09:47 AM UTC

I'm tagging @Footygamer who should be able to assist you with this. When did you renew your premium subscription please, in the meantime?

Thanks. I renewed on 10 August, as I have done for the last couple of years. I have a Paypal transaction ID, too. I could be that perhaps I've accidentally signed up here twice?

Edit: Just to point out the obvious, my email registered here is the same as my PayPal one where the payment came from.

mons

18 years ago

9 hours ago

90,991

27 Oct 2019 09:55:30

By FMfutbolManager | On 27 October 2019 - 09:49 AM UTC

Thanks. I renewed on 10 August, as I have done for the last couple of years. I have a Paypal transaction ID, too. I could be that perhaps I've accidentally signed up here twice?

Edit: Just to point out the obvious, my email registered here is the same as my PayPal one where the payment came from.

Tbh, I'm not really aware of how it works behind the scenes in terms of payments, but I'm sure Footygamer'll sort it out for you