Sorry, I saw no face for this guy in my face pack when requesting.

Is that because he is French national team staff member?

Please set to reject/delete.

Could be - remember to download the real name fix to solve the issue.

You'll be surprised to hear that I re-downloaded this successfully this time!

And this guy's face does now show even though he is current French staff. But as an icon of the club I am managing (Lorient) I can now try to lure him back.