Gibson Lee
9 years ago
7 months ago
50
Premium
I purchased FM 2020 since last year and have an activation code.
I tried to activate it and got the message duplicate activation email sent
to the user. I dont have any email!!!
mons
17 years ago
32 minutes ago
85,497
I purchased FM 2020 since last year and have an activation code.
I tried to activate it and got the message duplicate activation email sent
to the user. I dont have any email!!!

Not sure why you posted this in the challenges forum tbh

Where did you buy it from? Have you installed FM on a different machine before? You can install FM using the same Steam code on however many systems you want, as long as you use the same Steam user name to do so.
Gibson Lee
9 years ago
7 months ago
50
Premium

Hi I dont know where else to post this and it is a challenge, please see below the message I got from STEAM
Hey there,

Thank you for the response.

Sorry about the previous message. We misunderstood your issue.

The CD Key DGD59-HRFBK-03TV5 for this game has been revoked by the game publisher. This can happen when a batch of keys are stolen, or perhaps the key was for a beta game that has shipped and you'll need to purchase it.

We see that this key was not purchased on Steam. It was purchased from 3rd party retailers, so You should contact whoever sold you the key for further assistance.

Best Regards,
Joanna

Can somebody please help?
mons
17 years ago
32 minutes ago
85,497
Hi I dont know where else to post this and it is a challenge, please see below the message I got from STEAM
Hey there,

Thank you for the response.

Sorry about the previous message. We misunderstood your issue.

The CD Key DGD59-HRFBK-03TV5 for this game has been revoked by the game publisher. This can happen when a batch of keys are stolen, or perhaps the key was for a beta game that has shipped and you'll need to purchase it.

We see that this key was not purchased on Steam. It was purchased from 3rd party retailers, so You should contact whoever sold you the key for further assistance.

Best Regards,
Joanna

Can somebody please help?

Did you purchase it from this site?
Andrew♣
13 years ago
1 year ago
238
Hi I dont know where else to post this and it is a challenge, please see below the message I got from STEAM
Hey there,

Thank you for the response.

Sorry about the previous message. We misunderstood your issue.

The CD Key DGD59-HRFBK-03TV5 for this game has been revoked by the game publisher. This can happen when a batch of keys are stolen, or perhaps the key was for a beta game that has shipped and you'll need to purchase it.

We see that this key was not purchased on Steam. It was purchased from 3rd party retailers, so You should contact whoever sold you the key for further assistance.

Best Regards,
Joanna

Can somebody please help?


You have not answered the question, where did you buy the game from?
kingrobbo
14 years ago
6 hours ago
11,287
you need to go back to where you purchased it from for a resolution

and you need to state where that was please

and re your original post the challenge forum is exactly that mate....to post challenges eg try to keep villa in the premier league after the january transfer window etc, this is not a challenge
Gibson Lee
9 years ago
7 months ago
50
Premium
Thanks for that, is there a help section for non football matters please? I bought my activation code right here on Sortitousti.....there is no Admin or Contact us tab.
Oh good luck with Villa by the way in real life, I am sure you can keep them up in FM 2020!!
kingrobbo
14 years ago
6 hours ago
11,287
I will tag @Footygamer regarding this
kingrobbo
14 years ago
6 hours ago
11,287
https://sortitoutsi.net/forums/category/54/site-feedback-and-support

this is the forum you should have posted in originally as it is the support forum I will try to move thread there
kingrobbo
14 years ago
6 hours ago
11,287
thread now in correct forum
Footygamer
17 years ago
1 day ago
75,247
@Gibson Lee Hey it looks like you purchased in August so would have received a Pre Order code, are you only just trying to activate it now?

The Pre Order codes have been disabled now.

I can generate you a new code, but just wanted to clarify what has happened.
Gibson Lee
9 years ago
7 months ago
50
Premium
First of all thank you for generating a new code for me.
Yes I received the activation code in August, I was told the game would be available in November.
Also on my Steam account I normally would have seen FM 2020 ready to play as I've done in the last 10 years. It still hasn't showed up yet.
Gibson Lee
9 years ago
7 months ago
50
Premium
Hello its me again, after 7 months of enjoying my game, it cannot load again this morning.
Do I uninstall and start again? Do I need a new activation code?

My previous code is *snip
mons
17 years ago
32 minutes ago
85,497
Hello its me again, after 7 months of enjoying my game, it cannot load again this morning.
Do I uninstall and start again? Do I need a new activation code?

My previous code is *snip

First of all, do yourself a favour and don't post your Steam game code here or elsewhere because you risk opening yourself up to fraud. I've removed it for now.

Secondly, you really need to be a bit more specific. Does your save game not load or does the game itself not load? Do you get an error message at any stage?
Gibson Lee
9 years ago
7 months ago
50
Premium
First of all, do yourself a favour and don't post your Steam game code here or elsewhere because you risk opening yourself up to fraud. I've removed it for now.

Secondly, you really need to be a bit more specific. Does your save game not load or does the game itself not load? Do you get an error message at any stage?

Sorry i am not good at these things, First of all the game was not loading at all from the desktop, then I went into steam and tried to load it from there, it starts with 'running' then nothing.
mons
17 years ago
32 minutes ago
85,497
Sorry i am not good at these things, First of all the game was not loading at all from the desktop, then I went into steam and tried to load it from there, it starts with 'running' then nothing.

Have you tried restarting your PC and retrying?
Gibson Lee
9 years ago
7 months ago
50
Premium
Have you tried restarting your PC and retrying?
Yes I have severally. Am I allowed to attach a video?
mons
17 years ago
32 minutes ago
85,497
Yes I have severally. Am I allowed to attach a video?

Sure, but I'm not sure what I would be able to see within it to help me assist you
Gibson Lee
9 years ago
7 months ago
50
Premium
Sure, but I'm not sure what I would be able to see within it to help me assist you
Just to show you what happens when I click play.
mons
17 years ago
32 minutes ago
85,497
Just to show you what happens when I click play.

Not sure what I can do if the video is just you pressing play and nothing happens Drop me a PM, I may be able to assist when I'm back home after work
Gibson Lee
9 years ago
7 months ago
50
Premium
Not sure what I can do if the video is just you pressing play and nothing happens Drop me a PM, I may be able to assist when I'm back home after work
Thanks Susie, would you advise I delete the game on Steam and re-launch again. Do I need a new code?
mons
17 years ago
32 minutes ago
85,497
Thanks Susie, would you advise I delete the game on Steam and re-launch again. Do I need a new code?

No need to delete the game and having a new code won't be necessary. I'm home now, drop me a private message and I can explain a bit more what I can suggest as a way forward

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