FM 2021 Pre-Order Showing Wrong Currency (USD not GBP) - Site Support and Feedback - FM24/25 Update

AndersSchm

13 years ago

2 years ago

8

29 Sep 2020 08:31:19

I have logged in to purchase the FM2021 Pre-order as a premium member - this should be £29.02 for me being based in the UK.

When I go into the store however it applies the $43.45 US price which translates as £35 when I get to Paypal. How can I select the store to charge me in GBP?

I am UK based and while on a VPN I am connected to a UK server.

Footygamer

18 years ago

12 hours ago

472,525

29 Sep 2020 12:18:30

Can you please try again, i've just updated our geoip database

poilbrun

17 years ago

11 months ago

5

Premium

29 Sep 2020 15:05:27

Also doesn't work for me...

matt_nffc

12 years ago

1 month ago

2

Premium

29 Sep 2020 17:47:13

Shows the same for me. When you look at the option to buy the game along with a premium membership, everything is listed in dollars except for the membership which is in shown in pounds

summer777

15 years ago

4 months ago

5

Premium

29 Sep 2020 19:25:40

By poilbrun | On 29 September 2020 - 15:05 PM UTC

Also doesn't work for me...

does not work for me , exactly the same problem, any update please for a paying member

BantamNZ

7 years ago

1 month ago

1

Premium

29 Sep 2020 20:32:36

Exactly the same issue for me - showing USD - when I'm wanting the AUD version

AndersSchm

13 years ago

2 years ago

8

29 Sep 2020 20:33:53

By Footygamer | On 29 September 2020 - 12:18 PM UTC

Can you please try again, i've just updated our geoip database

Just trying again now it still shows the prices in USD on the FM shop. For interest I disconnected my VPN and connected direct from my ISP but still showing USD.

Footygamer

18 years ago

12 hours ago

472,525

30 Sep 2020 06:26:30

I think me trying to fix AndersSchm's issue has caused evertyone to be considered US.

Can you guys please try again now?

gar2378

14 years ago

9 months ago

2

Premium

30 Sep 2020 07:31:49

Still shows as USD for me as of 08:31 (I'm in UK).

gar2378

14 years ago

9 months ago

2

Premium

30 Sep 2020 08:20:26

All good now thanks!

AndersSchm

13 years ago

2 years ago

8

30 Sep 2020 08:38:35

Still in USD for me.

AndersSchm

13 years ago

2 years ago

8

01 Oct 2020 21:57:28

Any idea on what I can do to purchase in GBP?

mons

18 years ago

7 hours ago

91,493

02 Oct 2020 07:38:39

@Footygamer, looks like some users are still having issues with this.

Footygamer

18 years ago

12 hours ago

472,525

02 Oct 2020 07:59:23

By AndersSchm | On 01 October 2020 - 21:57 PM UTC

Any idea on what I can do to purchase in GBP?

Hey mate I think you're the only with this issue right now. Honest answer is that the system we use to detect location is 5 years old and when I tried to upgrade everything broke.

This version of the site is on its last legs and we should have the new version released in 5-10 days if you don't mind waiting

Vyx

10 years ago

8 months ago

4

19 Oct 2020 16:43:21

I'm still getting currency shown as USD. I live in the UK but still tried a VPN to UK and that changed it to Euros instead. Is there a workaround to be able to pay in £ or an ETA on a fix?