need help

hi there I hope you are all well,

I cannot load a game and I cannot save a new game that I create.

I have a mac and I am playing on parraells.

I am strugling and I asked assitance from sega but they could not help me all they could say it was something regarding the following.

“It seems that the game or the system does not recognise the path for the save files, thus you are encountering this issue”

Please can I have some help unsure what I can do 

Thanks

Dan

Hello Dan please excuse me if I have sent this to the wrong place not been here long trying to post about missing Face packs, Logos, ECT 

I am a complete novice when It comes to this, but I could not find a solution online so I have delved into the problem myself  it appears that for some reason ( I really do not Know ) but on adding new graphics that the config files disappear I have checked all through and tried it with nearly every Face pack I could download and it happens to all of them so if you find your graphics have gone one morning when you wake up I have found an Answer simply find one missing player from your pack and open FM xml folder add the player to your face pack and drag the the file into the FM xml folder and create a new config. it should bring all your faces or logos ECT back. If this does not work try to find a config file from your faces download pack and drag that in and then do the XML creator again and produce a config file it will override anything  in there. Again Dan I send my sincere apologies if this was not allowed I wanted to try to help as I have seen many post of peoples frustration Anyway thank you for your time. Hope you can send this to the correct place. By the way if someone as sorted this already then ignore this text I am a little late to the FM party Kind regards Andy   

Hey Andy,

I hope you are well,

thank you for replying to my post,

i will have a look to see if I can find this folder.

please do not apologise you replying back and helping me is more than enough.

kind regards

dan