need help

hi there I hope you are all well,

I cannot load a game and I cannot save a new game that I create.

I have a mac and I am playing on parraells.

I am strugling and I asked assitance from sega but they could not help me all they could say it was something regarding the following.

“It seems that the game or the system does not recognise the path for the save files, thus you are encountering this issue”

Please can I have some help unsure what I can do 

Thanks

Dan

Hello Dan please excuse me if I have sent this to the wrong place not been here long trying to post about missing Face packs, Logos, ECT 

I am a complete novice when It comes to this, but I could not find a solution online so I have delved into the problem myself  it appears that for some reason ( I really do not Know ) but on adding new graphics that the config files disappear I have checked all through and tried it with nearly every Face pack I could download and it happens to all of them so if you find your graphics have gone one morning when you wake up I have found an Answer simply find one missing player from your pack and open FM xml folder add the player to your face pack and drag the the file into the FM xml folder and create a new config. it should bring all your faces or logos ECT back. If this does not work try to find a config file from your faces download pack and drag that in and then do the XML creator again and produce a config file it will override anything  in there. Again Dan I send my sincere apologies if this was not allowed I wanted to try to help as I have seen many post of peoples frustration Anyway thank you for your time. Hope you can send this to the correct place. By the way if someone as sorted this already then ignore this text I am a little late to the FM party Kind regards Andy   

Hey Andy,

I hope you are well,

thank you for replying to my post,

i will have a look to see if I can find this folder.

please do not apologise you replying back and helping me is more than enough.

kind regards

dan

Thank you so much Dan may I ask to which folder you refer. When I read my text to you it sounds like I am trying to guide OM goodness I feel such an idiot for that you have more likely 

forgot more than I know it was meant to be aimed at the community to help complete Newbies like me Thank you so much for replying to me Dan best wishes my Friend Andy

Hi Andy

I hope you are well and thank you for getting back to me,

My apologies I am kinda a novice at this as well and I only know how to add editor date to the game.

I will send some of attachments as I can see there are a few folders with the config in it.

I hope this helps.

I have tried uninstalling and then installing and verifying it through steam but no luck.

Thank you for you help in this

Kind regards

Dan

Hi Andy

I hope you are well and thank you for getting back to me,

My apologies I am kinda a novice at this as well and I only know how to add editor date to the game.

I will send some of attachments as I can see there are a few folders with the config in it.

I hope this helps.

I have tried uninstalling and then installing and verifying it through steam but no luck.

Thank you for you help in this

Kind regards

Dan

Hello dan please excuse my ignorance do you mean that you are having problems. Or are you trying to help me. Please excuse my confusion.

If you are having trouble with face packs or logos etc. i would be delighted to give you my config files. So you can add to your face pack folder. i would love to be of assistance to you if so. But if you are thinking i need help i have sorted the problem and have a full contingent of faces logos kits ( Apart from the ones that pop up during my games which I replace while playing ) by using this method. I really appreciate your replies to me Dan. Thank you once more best wishes Andy

Thank you Dan I am well. Hope you are also. Dan the files I refer to are in the face packs you download not in any of the files you sent me. They are in Sports interactive/footballmanager/graphics/faces. You will find that when you search in these folders you cannot find an individual face or config file it will say no results found if this happens to you then please follow these steps 1. download FMxml folder from google.2 in sortitoutsi there is a folder called FMRef.com ( You can use this to search ids ) 3. you will need a file to convert webb pics to png's I use EZGIF.com. ok when you have all those. 4 Open your face pack folder. 5. if you have searched for a missing player and you have found him/her via the FMREF.com drag his picture into the PNG converter and change from Webb to PNG. Right click on the Webb picture and copy the id number. Then right click on the PNG picture and copy the ID to the PNG pic. Delete the Webb Picture so you don't get confused. Then drag this new PNG face into your face folder. open your FMXML folder. Then if you look at the top of the face pack folder there will be a line where you opened the file from  IE graphics faces faces for me drag this into the long search bar on the xml folder by default make config.xml file and faces will already be ticked leave them alone unless your doing Kits or Logos. make sure All Filenames are ID's. now click go the first message you get will be a yes or no answer option click yes the next screen will be the new created Config file. All Done click close. Dan I have a tip in your pictures folder in your laptop ( not your face pack pictures ) it is your standard save pictures folder in desktop, downloads, Documents, Pictures I am sure you know what you are doing I hope you do not think I am undermining your Knowledge.  OK last thing Dan if I have got the wrong end of the stick then ignore all this. But if you do need the help Dan I check my sortitout  forum every hour or so. The screenshot of fm is to show how all my faces work God bless Dan. Andy. By the way Dan if you have problems with Kits Or Logos you can do this exactly the same as face packs. You can see the other options on the XML screenshot I sent you.

Hey Andy,

thank you for getting back to me,

I am indeed having problems,

I am unsure if it's linked to the facepacks issue you were having but I am glad you resolved yours.

my problem is that I cannot load a saved game and save a new game.

unsure how to fix this error, I do have loads of space on my mac so it can't be that.

any assistance or advise you can give be greatly appreciated 

kind regards

dan

oh ok dan when did this start I love fixing stuff so please let me check it out I will update you ASAP Dan have you checked on the preference screen to where your games are being saved. I am so sorry I sent all that stuff when you did not need it

The reason I ask is i was having this problem then I found all my stuff was being saved to cloud instead of my c: file path but I feel sure you already know this anyway but wanted to eliminate things so I can look at other ideas thanks Dan

Dan can I ask did you attempt to load a game while already playing a game I did this and my game crashed i deleted the save game folder in my FM and created a new one I lost 2 saved games but all as been well since I wont do it again😂

Hi Andy,

please don't apologise, I'm enjoying this conversation and you never know it might be the thing I need

From what I remember is that I had to switch the mac off and it might be a possibility that I switched it off without it saving properly, and also closing paraells, had to switch it off to not miss a flight.

after I got back I got that issue and haven't been able to fix it.

i did have problems where due playing on paraells, sometimes my save got corrupted and I needed to save it to the iCloud, this might be due to not having the right graphics card since when I start it normally asks me to make sure I have the right graphics, but due to how old my Mac is that is impossible,

I think eventually I might need to buy a new Mac or pc,

I appreciate the help and chat andy

god bless

dan

Ok My friend I will get back to you sorry I was working on the premise of a windows not a mac so now I can look a fresh and thank you for your kind words I truly hope I can help I get so frustrated at peoples lack of in depth information when you have a problem

dan can you check if they have saved to cloud and what version of FM are you playing 23 or 24

Dan i have checked something out it appears that the problem lies in the appdata folder the thing i have noticed most people have dragged their saved games to another location IE desktop or a new fold you have created. Then delete the appdata fold then create a new one drag your games back in assuming you have any clear cache and reload skin if you have done this already please let me know

Hi Andrew,

I think I have save files on the icloud for both fm23 and 24 this could be linked since you can continue your fm23 game on fm24

I be more than happy to have a look to see if I have this,

have you got Facebook account that I can add you and then i can update you?

if you prefer to do this on that then this if also fine to do.

god bless

dan

Hi, why my fm23 save cant load? i dont know what to do anymore.

Hi, what issues are you having and if you can give as much detail you can it will help.

thanks

I have issue my save game cant load. Only one save game cant load (picture 215) the others (picture 216) is okay to play. (Picture 215) data on right side also empty. Sorry for my bad english.

I'm sorry dan i don't have face book i am still checking stuff out the problem seems to be around the appdata folder I promise I will drop a text the minute I have a solution bless you dan

Dan just found this 1. Go to Steam Library
2. Right-click on ‘Football Manager 2023’ -> ‘Properties…’ -> ‘Betas’
3. Open the dropdown list -> select ‘Public-beta - Protected builds for public use’
4. Click the ‘X’ in the top right corner of the pop-up to close the properties window
5. You should see a small update to FM23
6. Once the update has been completed, click ‘Play’

Have you already tried this

Hi Andy

I admire your determination to help me with this.

Its fm24 I am having issues with.

I tried the beta fix but nothing comes up on dropdown.

it could be app data but I have no idea how to fix that

I tried to copy and pate the folder to the one that had the data but that does not see to fix it,

its possible I am doing something wrong

thank you for help andy

god bless

Dan can you send me a screen shot of the inside of your appdata folder thank you I have a plan want to test it first don't want to cause any further damage to your game I would feel very bad

Open Finder.

Click the ‘Go’ menu in the menubar.

Press and hold down the ‘Option’ (Alt) key.

Click the ‘Library’ item in the menu.

Go into the folder named ‘Application Support’ then ‘Sports Interactive’

Click into the ‘Football Manager 2024’ folder

 Dan can you do this and get back to me i want to know what your appdata looks like inside Dan if i am annoying you please tell me I don't want keep texting if you are doing other stuff god bless Andy

Dan did you shut down properly last time you saved wondering if the data may be corrupted you may know all this but i am determined to help you dan because i know how i get stressed when things go wrong in my FM IE like my logos faces and kits disappearing. Dan can you please try and load your saved game via cloud cheers mate

Dan can you try this also Go to your games folder (normally C:\Users\Your Name\Documents\Sports Interactive\Football Manager 2024\Games). Right click on the games folder and click properties then the previous versions tab. You should have some old versions.

I have a problem not knowing what you may have tried so please excuse me if you have already done these things. May I ask a question Dan when did this happen for the first time

Hi Andy,

Apologies I'm under weather at the moment.

I have just tried this and I have two application supports folder but no sports interactive folder is that where it should be?

This happened when I cam back from holiday which would be around June

I have tried loading a game on fm24 that was a fm23 game but it won't load but before it would not load a fm24 saved game and I figured I might need to delete it.

I have uploaded a screenshot of the application support.

Please know I will respond to you it might just take some time

God bless

Dan