need help

hi there I hope you are all well,

I cannot load a game and I cannot save a new game that I create.

I have a mac and I am playing on parraells.

I am strugling and I asked assitance from sega but they could not help me all they could say it was something regarding the following.

“It seems that the game or the system does not recognise the path for the save files, thus you are encountering this issue”

Please can I have some help unsure what I can do 

Thanks

Dan