Ross Macfarlane
1 month ago
1 month ago
9
Premium
Hi needing help getting into my account can sign in on my mobile but not my laptop any ideas thanks
mons
14 years ago
3 hours ago
32,734
Hi needing help getting into my account can sign in on my mobile but not my laptop any ideas thanks

Why can you not sign in on your laptop? Do you get an error message?
Ross Macfarlane
1 month ago
1 month ago
9
Premium
it’s coming up saying

These credentials do not match our records
Ross Macfarlane
1 month ago
1 month ago
9
Premium
I’ve changed my passwords twice and it still won’t work on laptop but fine on mobile unsure what to do
Ross Macfarlane
1 month ago
1 month ago
9
Premium
Even tried making a new account but comes up this
Footygamer
14 years ago
2 days ago
13,068
Can you try clearing your cookies? I can't think of anything that would cause this other than simple typos of email/passwords.

Here's a link if you're not sure how: https://www.lifewire.com/how-to-delete-cookies-2617981
Ross Macfarlane
1 month ago
1 month ago
9
Premium
Can you try clearing your cookies? I can't think of anything that would cause this other than simple typos of email/passwords.

Here's a link if you're not sure how: https://www.lifewire.com/how-to-delete-cookies-2617981


Ok will have a go at that, but not sure that will work as I got someone else to try and sign in on there laptop and they got same message. If it’s not fixed what options do I have as I only just signed up the other day and paid the £10
Ross Macfarlane
1 month ago
1 month ago
9
Premium
Can you try clearing your cookies? I can't think of anything that would cause this other than simple typos of email/passwords.

Here's a link if you're not sure how:
https://www.lifewire.com/how-to-delete-cookies-2617981
Ross Macfarlane
1 month ago
1 month ago
9
Premium
Can you try clearing your cookies? I can't think of anything that would cause this other than simple typos of email/passwords.

Here's a link if you're not sure how: https://www.lifewire.com/how-to-delete-cookies-2617981


That’s my pay pal confirmation that I paid
If I can’t sign in could u possibly cancel my account on your end then I could set a new one up and you could make it premium account from your end as I don’t think it’s fair I would need to pay again. I’m not wanting to cancel as I love the content and I fully appreciate the work that goes into to running the site etc you guys like many others in fm community do a great job providing for us. I just would like it fixed hopefully something can be sorted thanks.
Footygamer
14 years ago
2 days ago
13,068
@Ross Macfarlane
So did you try clearing your cookies? Or perhaps another browser?

I'd like to try and identify why you're locked out, it doesn't make any sense that creating another account would work.
Footygamer
14 years ago
2 days ago
13,068
@Ross Macfarlane

I've just added some code to try and debug what's happening next time you try and login, let me know when you've tried again 🙂
Ross Macfarlane
1 month ago
1 month ago
9
Premium
Hi mate sorry i never got back to you ive not been online for a couple of days. Ive just attempted to sign in via a different web browser and its allowed me to sign in so seems all good now. thanks for the help very much appreciated keep up the good work.
kingrobbo
11 years ago
3 hours ago
7,645
glad its resolved will close

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