Premium subscription - Site Support and Feedback - FM24/25 Update

Dropper33

13 years ago

4 years ago

2

10 Nov 2017 13:24:59

Hello.

I purchased the premium subscription with Paypal, and received a Paypal Subscription Receipt for Premium Membership to my email, with £10 GBP paid, but still the Premium Membership portion of the My Account information shows the status as "You are NOT currently a Premium Member".

My Paypal email is different from the email that I have registered my account here with, but this kind of thing with Paypal has never been a problem in any other place.

Any advise would be welcome.

james o meara

7 years ago

3 days ago

2

Premium

10 Nov 2017 13:27:13

I also got the same mate, paid and cant download anything

Patchanga

13 years ago

2 months ago

1

Premium

10 Nov 2017 13:31:11

me too

Geirmund

11 years ago

3 years ago

1

10 Nov 2017 13:32:13

Same here.

Dreadlock Holmes

7 years ago

1 month ago

1

10 Nov 2017 13:38:44

By Geirmund | On 10 November 2017 - 13:32 PM GMT

Same here.

me as well....... I thought I bumped my head

reece summerfield

7 years ago

1

10 Nov 2017 13:46:26

same here. still says "You are NOT currently a Premium Member".

gibsonclassic

14 years ago

1 month ago

1

10 Nov 2017 13:48:16

Have the same problem. Not okay...!

james o meara

7 years ago

3 days ago

2

Premium

10 Nov 2017 13:51:09

so what do we do?? we have all paid them money for this and not even premium members!!!!!

mons

18 years ago

8 hours ago

91,330

10 Nov 2017 14:01:57

@Rob is the site owner and administrator, he'll help you out as quickly as he again. Keep in mind he's in Australia at the moment, so he may take a wee while to answer due to the time difference and the fact he's probably snoring his head off.

As an aside, I see the OP's details have been updated to reflect his premium membership. Perhaps it takes a while to activate it...

Grimnir

16 years ago

4 months ago

2,727

10 Nov 2017 14:02:41

@Rob is the site owner and will be the most likely person to be able to deal with this.

Unfortunately at the moment I believe he is in the Australian time zone so it might be a couple of hours before this can be resolved.

I'm sure as soon as he is on he will sort this!

mons

18 years ago

8 hours ago

91,330

10 Nov 2017 14:03:28

Edit: I now see that others in this same thread are getting the premium members icon. It's probably the case that until the payment is processed and confirmed, premium membership is not activated. Hopefully the remaining folk will get their activation shortly.

Grimnir

16 years ago

4 months ago

2,727

10 Nov 2017 14:03:39

Hah, @mons guess we were both writing that at the same time.

A lot of you now seem to be Premium members so looks like there is a delay...

VP.

14 years ago

3 months ago

25,271

10 Nov 2017 14:05:15

That was me adding them manually so they can download, @Rob will be able to look into the subscription problem.

VP.

14 years ago

3 months ago

25,271

10 Nov 2017 14:05:48

By mons | On 10 November 2017 - 14:01 PM GMT

@Rob is the site owner and administrator, he'll help you out as quickly as he again. Keep in mind he's in Australia at the moment, so he may take a wee while to answer due to the time difference and the fact he's probably snoring his head off.

As an aside, I see the OP's details have been updated to reflect his premium membership. Perhaps it takes a while to activate it...

That ended in March @mons

mons

18 years ago

8 hours ago

91,330

10 Nov 2017 14:07:36

By VP. | On 10 November 2017 - 14:05 PM GMT

That ended in March @mons

What ended in March?

Sorry, I'm really not any good at all with this kind of thing

VP.

14 years ago

3 months ago

25,271

10 Nov 2017 14:24:29

By mons | On 10 November 2017 - 14:07 PM GMT

What ended in March?

Sorry, I'm really not any good at all with this kind of thing

Sorry thought you meant you looked at his details as did have a subscription but that ended in March

mons

18 years ago

8 hours ago

91,330

10 Nov 2017 14:30:57

By VP. | On 10 November 2017 - 14:24 PM GMT

Sorry thought you meant you looked at his details as did have a subscription but that ended in March

Ah I see what you mean.

When I first saw this post, the OP did not have the premium member icon. After I started writing my comment, I noticed it had appeared

SolidLiquid

12 years ago

1 month ago

719

Premium

10 Nov 2017 14:33:30

Same problem for me like the guys before

Neldoran

7 years ago

2 years ago

1

10 Nov 2017 14:37:31

By SolidLiquid | On 10 November 2017 - 14:33 PM GMT

Same problem for me like the guys before

Same here

zieler7

15 years ago

6 months ago

1

Premium

10 Nov 2017 15:14:02

Same here.

MrYiff

14 years ago

3 years ago

1

10 Nov 2017 15:15:38

Having the same issue too, got the paypal confirmation but no change in status on my profile here

Baskin24

7 years ago

1 month ago

17

Premium

10 Nov 2017 17:20:14

add me to the list, also sent £10 to join up. but not been activated as premium...

polynike

13 years ago

9 months ago

2

Premium

10 Nov 2017 17:33:17

same here, said it would take about an hour but it has been closer to two. Guess it will sort its self out

Bär Bruno

7 years ago

1 year ago

1

10 Nov 2017 18:18:51

me too :/

bpandor

11 years ago

1 year ago

0

10 Nov 2017 20:45:08

Ditto. Im itching to get it all downloaded!

Footygamer

18 years ago

4 hours ago

472,446

10 Nov 2017 21:27:25

Hey I've just woken up in Australia, will look into it all now, cant think of any reason why this would suddenly start happening, I'm guessing something at PayPal's end

Footygamer

18 years ago

4 hours ago

472,446

10 Nov 2017 22:36:42

From what I can tell there was about a 45 minute delay from when paypal was receiving the payments to when it confirmed to us that the payments were received. I'm not sure why that would be at this point, but it seems like it has resolved itself.

Baskin24

7 years ago

1 month ago

17

Premium

11 Nov 2017 00:46:44

thank you Rob

jamesy84uk

12 years ago

2 months ago

7

Premium

11 Nov 2017 17:08:09

Same thing is happening to me too, waiting almost three hours. No big deal though as I’m off out for the evening shortly, hopefully it’ll have resolved itself by the time I get home :-)

Footygamer

18 years ago

4 hours ago

472,446

11 Nov 2017 21:28:07

@jamesy84uk it looks like you paid via "echeque" which is a PayPal thing which takes a little longer to come through

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