Purchased FM2021, not received e-mail or steam code?(All users with same issue post HERE) - Site Support and Feedback - FM24/25 Update

Paul Tew

12 years ago

11 months ago

2

09 Nov 2020 12:13:30

Hi. I bought FM21 2 hours ago. I got the confirmation e-mails from paypal. But no Steam code by e-mail or on Shop Front page.
Thank you.

DevilGamingTube

9 years ago

7 months ago

5

Premium

09 Nov 2020 12:35:36

Have bought FM21 today and received confirmation emails from paypal but no Steam code yet. Not sure how long this usually takes but just letting you know in case there's an issue. Same email for both. Cheers

Edit: I bought the package with the year's premium membership but this doesn't seem to have been activated either as I can't download the Cut Out Facepack as one file.

Jordan Schultz

4 years ago

1 year ago

5

09 Nov 2020 12:44:28

Hi,

I have bought a copy of FM21 along with the premium membership, but i haven't received any codes or any confirmation receipt form yourselves but see the money has left my account.

Please assist, PayPal and email should be the same.

Thanks

Jordan

Craig Brunton

7 years ago

1 year ago

4

09 Nov 2020 13:16:20

Hey, same as everyone else - purchased from yourself and received the confirmation paypal email, nothing else. Have checked the front page of the store and nothing there.

Thanks
Craig

Pommerd

5 years ago

2 months ago

1

09 Nov 2020 13:25:42

Same here, purchased today and got the paypal confirmation but no code yet.

decharme

11 years ago

3 months ago

1

Premium

09 Nov 2020 13:26:17

Hey, I have the same problems. My transaction was confirmed by paypal but I did not receive steam code. There is nothing at all on https://sortitoutsi.net/shop

Help...

Sooyaaa

6 years ago

3 years ago

8

09 Nov 2020 14:01:43

Just came through for me. Guessing it may just take sometime for the code to come through eventually. Give it some time if you're waiting guys. Mine came through after 5 or so hours.

mk280483

10 years ago

1 month ago

3

09 Nov 2020 14:09:29

Mine has now arrived. Thx

faldarn

8 years ago

1 month ago

4

Premium

09 Nov 2020 14:57:48

Yep came through for me aswell, thanks for the fast support and clarification! 🙂

TommyBell123

8 years ago

10 months ago

1

Premium

09 Nov 2020 15:00:59

Hi I’ve had the same problem

Craig Brunton

7 years ago

1 year ago

4

09 Nov 2020 16:26:59

Anyone who purchased since 1pm today received key yet?

Jon Giordano

9 years ago

7 months ago

1

Premium

09 Nov 2020 16:31:22

By Craig Brunton On 09 November 2020 - 16:26 PM UTC

Anyone who purchased since 1pm today received key yet?

Hi Craig,

I ordered at around 10.30am this morning and haven’t received a code yet. It is showing though in my account as complete but with the Steam code as pending.

Jeffrey Wilkinson

9 years ago

6 days ago

2

Premium

09 Nov 2020 16:33:58

Hi

Like many others here I ordered Premium and FM21 but no Steam code or email. Just notification from PayPal.

Thanks.

Craig Brunton

7 years ago

1 year ago

4

09 Nov 2020 16:35:36

By Jon Giordano On 09 November 2020 - 16:31 PM UTC

Hi Craig,

I ordered at around 10.30am this morning and haven’t received a code yet. It is showing though in my account as complete but with the Steam code as pending.

Thanks. I’m same, frustrating as there is a chance that Beta is released this evening.

Jordan Schultz

4 years ago

1 year ago

5

09 Nov 2020 16:46:45

By mk280483 On 09 November 2020 - 14:09 PM UTC

Mine has now arrived. Thx

Hey,

Did it come through via email when you got it? ITs been down as pending on the page for hours now, just wondering if the code will be emailed afterwards

mk280483

10 years ago

1 month ago

3

09 Nov 2020 16:48:15

Yes, came by mail.

Jordan Schultz

4 years ago

1 year ago

5

09 Nov 2020 18:46:37

8 hours since i bought and ordered the game and still no code - currently pending. Will be so angry if the beta drops this evening and i cant play, especially when i could have go the game cheaper elsewhere from a site i have always usually used which issues codes within 5 min

Paul Tew

12 years ago

11 months ago

2

Premium

09 Nov 2020 19:19:47

Ordered 9 hours ago. Still no code. Shop orders shows as pending.

Craig Brunton

7 years ago

1 year ago

4

09 Nov 2020 19:20:09

Same. Hopefully have it tomorrow 🤞🏻

goodsoul

16 years ago

8 hours ago

0

09 Nov 2020 19:39:49

I also ordered this morning and it is also still on pending

kingrobbo

15 years ago

6 minutes ago

11,513

09 Nov 2020 19:45:15

footygamer is aware and he will update users/thread in due course

NB he is based in Australia so please be patient

cheers

Jeffrey Wilkinson

9 years ago

6 days ago

2

Premium

09 Nov 2020 22:10:35

I have my code now. 👍🏾👍🏾👍🏾

By Jeffrey Wilkinson On 09 November 2020 - 16:33 PM UTC

Hi

Like many others here I ordered Premium and FM21 but no Steam code or email. Just notification from PayPal.

Thanks.

kingrobbo

15 years ago

6 minutes ago

11,513

09 Nov 2020 22:36:34

By Jeffrey Wilkinson On 09 November 2020 - 22:10 PM UTC

I have my code now. 👍🏾👍🏾👍🏾

good to know and thanks for updating the thread
cheers

Footygamer

18 years ago

9 hours ago

98,223

10 Nov 2020 03:12:18

Pretty sure this was all resolved before the end fo the day Monday?

Bill10

14 years ago

1 month ago

6

Premium

10 Nov 2020 06:49:24

I purchased FM21 from Sortitousi in September and received an email which stated " your FM2020 steam code is available" and included a button for "more information". When I clicked on this button it came back with "not found"

So no steam code and no access to the game. It was odd that the email referred to FM20 which of course I already have but I assumed that was a typo.

I do have the receipt for payment to Sortitoutsi if that would assist.

Can you please help ?

CyCl0pSgr

12 years ago

2 years ago

5

10 Nov 2020 07:40:35

Hello,

I have a similar issue, I have purchased FM21 through soritoutsi.net, and received the code. I then went to activate the code in Steam, but for some reason I don't have the option to install the game. Have you seen something like that? Is there any solution?

Edit:
I have Family View enabled in Steam. Don't know if this causes the issue.

Best,
Dimos

Footygamer

18 years ago

9 hours ago

98,223

10 Nov 2020 07:45:30

By CyCl0pSgr On 10 November 2020 - 07:40 AM UTC

Hello,

I have a similar issue, I have purchased FM21 through soritoutsi.net, and received the code. I then went to activate the code in Steam, but for some reason I don't have the option to install the game. Have you seen something like that? Is there any solution?

Edit:
I have Family View enabled in Steam. Don't know if this causes the issue.

Best,
Dimos

Have you activated it? There won't be an install button until it's been released.

Once installed it should appear in your list of games: https://sortitoutsi.net/uploads/mirrored_images/Rf5jCQcgO7L1leCdJWONrYRW2Uqdypb5ND7Rnkj2.png

Footygamer

18 years ago

9 hours ago

98,223

10 Nov 2020 07:47:37

By Bill10 On 10 November 2020 - 06:49 AM UTC

I purchased FM21 from Sortitousi in September and received an email which stated " your FM2020 steam code is available" and included a button for "more information". When I clicked on this button it came back with "not found"

So no steam code and no access to the game. It was odd that the email referred to FM20 which of course I already have but I assumed that was a typo.

I do have the receipt for payment to Sortitoutsi if that would assist.

Can you please help ?

It does look like you ordered FM20 on September 29th you can view your orders here: https://sortitoutsi.net/shop

I assume you'd like to refund that so you can reorder FM21?

EDIT: Also can you give me the URL for the link where it says "not found"?

CyCl0pSgr

12 years ago

2 years ago

5

10 Nov 2020 08:06:08

By Footygamer On 10 November 2020 - 07:45 AM UTC

Have you activated it? There won't be an install button until it's been released.

Once installed it should appear in your list of games: https://sortitoutsi.net/uploads/mirrored_images/Rf5jCQcgO7L1leCdJWONrYRW2Uqdypb5ND7Rnkj2.png

I have activated the code, as you can check on the attached screenshot the game is in my Steam Library. However, I don't have the option to install it. I've also deactivated Family View in case it was causing issues.

Attachments

fm21-steam-no-installation.png (1.71 MiB)

Bill10

14 years ago

1 month ago

6

Premium

10 Nov 2020 08:11:15

Well dang me ! Did I really order FM20 by mistake ? How stupid.....must have hit the wrong button.

And yes I would like to re-order 2021.

And here is the link to "not found " : https://sortitoutsi.net/notifications/read/190635

Many thanks for your prompt assistance.

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