Cancel subscription - Site Support and Feedback - FM24/25 Update

Borklund

8 years ago

3 years ago

3

27 Oct 2016 17:00:31

Hello,

I just paid for a subscription. Is it safe to cancel the recurring payment, and keep the year I paid for? I don't know if I want to continue next year and I'd rather resubscribe manually than find myself missing 10 pounds and wondering what's going on a year from now.

Thanks!

Footygamer

18 years ago

3 hours ago

472,532

27 Oct 2016 17:21:14

Yep if you hit cancel you'll still get your full year

Borklund

8 years ago

3 years ago

3

27 Oct 2016 17:22:01

Thanks!

raytegoed

13 years ago

10 months ago

5

05 Nov 2016 13:46:09

like Borklund i want to try a premium member ship for a year. How does that work,
where do i unscribe against recurring payment the 2nd year.

Thanks

Footygamer

18 years ago

3 hours ago

472,532

05 Nov 2016 14:06:10

You can unsubscribe within paypal, if you find the recent transaction to us and view details there should be a "Cancel Subscription" button.

You can also try this link although it doesn't always work: Cancel Subscription Link

Chris7Delaney

10 years ago

6 years ago

1

05 Nov 2016 14:13:22

By raytegoed | On 05 November 2016 - 13:46 PM GMT

like Borklund i want to try a premium member ship for a year. How does that work,
where do i unscribe against recurring payment the 2nd year.

Thanks

I wouldnt mate they don't make it so simple, I tried to cancel mine via the website and their website conveniently wont let me into my paypal account so I had to go the long way around and sign into my paypal account and cancel the subscription that way.

Next year will be interesting to see if they try and fraud me again like they did last January.

raytegoed

13 years ago

10 months ago

5

05 Nov 2016 14:28:57

By Chris7Delaney | On 05 November 2016 - 14:13 PM GMT

I wouldnt mate they don't make it so simple, I tried to cancel mine via the website and their website conveniently wont let me into my paypal account so I had to go the long way around and sign into my paypal account and cancel the subscription that way.

Next year will be interesting to see if they try and fraud me again like they did last January.

Thnx

I am new with this and first time PayPal user, so i would know if thats possible . I hope for you its simple and no charging anymore.
Hmm......interesting if rob from Susie staff will respond to this

Footygamer

18 years ago

3 hours ago

472,532

05 Nov 2016 14:54:33

Going into paypal is the only way to do it. If I want to cancel it I also have to log into Paypal, there's no "fraud". It's literally impossible for us to do anything, you sign up and we can cancel it and that's it, we can't take more money or reactivate. We have no such options. Everything is automatic and managed by paypal.

If you know another way to do it via the paypal API so that we can add an unsubscribe button please do let me know, but as far as i'm aware it doesn't exist. But please don't accuse us of fraud, not only is it totally false it's literally impossible.

brookie14022

9 years ago

1 week ago

461

05 Nov 2016 15:02:39

Hi. I bought the game and a premium membership at the same time via my bank account and not paypal. Is it a recurring payment? If so I want to cancel it for next year but I can'y see it on my direct debits or standing orders on my online banking. Does this mean mine was just a one off payment?

Footygamer

18 years ago

3 hours ago

472,532

05 Nov 2016 15:39:14

When you say not via paypal was it a few weeks ago, we used a different payment provider for a few weeks but then reverted to Paypal?

If it was, then it won't renew don't worry

raytegoed

13 years ago

10 months ago

5

05 Nov 2016 18:05:30

By Rob | On 05 November 2016 - 14:54 PM GMT

Going into paypal is the only way to do it. If I want to cancel it I also have to log into Paypal, there's no "fraud". It's literally impossible for us to do anything, you sign up and we can cancel it and that's it, we can't take more money or reactivate. We have no such options. Everything is automatic and managed by paypal.

If you know another way to do it via the paypal API so that we can add an unsubscribe button please do let me know, but as far as i'm aware it doesn't exist. But please don't accuse us of fraud, not only is it totally false it's literally impossible.

Hello Rob,

Thanks for your support, i just wanted to know if i want to stop because i couldnt find that. For now its not the case and i want to enjoy the possibilities of the premium membership.

brookie14022

9 years ago

1 week ago

461

07 Nov 2016 19:07:44

By Rob | On 05 November 2016 - 15:39 PM GMT

When you say not via paypal was it a few weeks ago, we used a different payment provider for a few weeks but then reverted to Paypal?

If it was, then it won't renew don't worry

No it wasn't via paypal and it was on 19 October. It's not that I don't want it to renew, it's just that I didn't want to auto-renew. Will I get reminder to renew?

Footygamer

18 years ago

3 hours ago

472,532

08 Nov 2016 08:53:10

By brookie14022 | On 07 November 2016 - 19:07 PM GMT

No it wasn't via paypal and it was on 19 October. It's not that I don't want it to renew, it's just that I didn't want to auto-renew. Will I get reminder to renew?

It won't auto-renew, so you'll have to sign up again next year

HSILIAS

7 years ago

3 months ago

1

01 Nov 2018 02:22:29

Hey, I was wondering whether if I pay for a subscription with my card and not a paypal account will it still be recurring?

FirePumpkin5762

8 years ago

5 months ago

5

24 Jan 2019 21:23:33

I’ve just been on my bank account and seen I have had £10 taken out for this. I have the same problem as guy on a forum I saw a minute ago. I have looked around my paypal and can not find any subscription payments. It must be another PayPal I have used in the past and cannot remember the email for the life of me. Rashly I cancelled my main PayPal before really thinking about what it could’ve been. Any help cancelling would be much appreciated.
Still live FM just haven’t got the time for that big of an addiction haha

Footygamer

18 years ago

3 hours ago

472,532

29 Jan 2019 01:14:50

Hey @FirePumpkin5762 I found yours and refunded it

FirePumpkin5762

8 years ago

5 months ago

5

29 Jan 2019 15:54:55

Thank you mate! Top man!

ctidcarl

14 years ago

5 years ago

5

01 Feb 2019 00:33:00

Hi all

This may be a daft question and I think I already know the answer, but I guess I'm just after reassurance!!

I want to gain a premium subscription.

I've used Paypal many times before, but when I go to sign up for this subscription, I get a notice stating that money can be taken out of my account without me signing in etc.

I'm guessing that would be because of the renewal of the subscription next year, but because I hadn't ever seen the message before, I just want to double check that no money other than my initial £10 subscription will be taken from my account??

Footygamer

18 years ago

3 hours ago

472,532

09 Feb 2019 22:21:10

It's a subscription so yeah it will come out automatically each year, but you can cancel straight away and it won't

CJDL123

4 years ago

1 year ago

1

29 Apr 2020 16:39:44

If i pay as a guest on paypal will I still be charged yearly, or will it just be for one year?

Footygamer

18 years ago

3 hours ago

472,532

01 May 2020 00:39:38

By CJDL123 | On 29 April 2020 - 16:39 PM UTC

If i pay as a guest on paypal will I still be charged yearly, or will it just be for one year?

It's a subscription so yearly, but you can cancel anytime

Daniel Utama

6 years ago

1 week ago

5

27 Nov 2020 03:04:59

By Footygamer On 29 January 2019 - 01:14 AM UTC

Hey @FirePumpkin5762 I found yours and refunded it 🙂

I no longer visit this site and have only visited today after noticing a £10 pound payment to FROM site with no warning at 25 november 2020.Can you help me for refund. here is the transaction ID 94A60722YF1293451

Thanks!

kingrobbo

15 years ago

1 hour ago

11,552

27 Nov 2020 03:31:49

By Daniel Utama On 27 November 2020 - 03:04 AM UTC

I no longer visit this site and have only visited today after noticing a £10 pound payment to FROM site with no warning at 25 november 2020.Can you help me for refund. here is the transaction ID 94A60722YF1293451

Thanks!

https://sortitoutsi.net/content/57037/canceling-of-premium-membership

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