Paul Tew
11 years ago
3 months ago
2
Premium
Hi. I bought FM21 2 hours ago. I got the confirmation e-mails from paypal. But no Steam code by e-mail or on Shop Front page.
Thank you.
DevilGamingTube
8 years ago
2 months ago
5
Premium
Have bought FM21 today and received confirmation emails from paypal but no Steam code yet. Not sure how long this usually takes but just letting you know in case there's an issue. Same email for both. Cheers

Edit: I bought the package with the year's premium membership but this doesn't seem to have been activated either as I can't download the Cut Out Facepack as one file.
Jordan Schultz
3 years ago
1 year ago
5
Hi,

I have bought a copy of FM21 along with the premium membership, but i haven't received any codes or any confirmation receipt form yourselves but see the money has left my account.

Please assist, PayPal and email should be the same.

Thanks

Jordan
Craig Brunton
6 years ago
8 months ago
4
Hey, same as everyone else - purchased from yourself and received the confirmation paypal email, nothing else. Have checked the front page of the store and nothing there.

Thanks
Craig
Pim Looijmans
5 years ago
1 month ago
1
Same here, purchased today and got the paypal confirmation but no code yet.
decharme
11 years ago
7 months ago
1
Premium
Hey, I have the same problems. My transaction was confirmed by paypal but I did not receive steam code. There is nothing at all on https://sortitoutsi.net/shop

Help...
Sooyaaa
6 years ago
2 years ago
8
Just came through for me. Guessing it may just take sometime for the code to come through eventually. Give it some time if you're waiting guys. Mine came through after 5 or so hours.
mk280483
9 years ago
5 months ago
3
Mine has now arrived. Thx
faldarn
8 years ago
4 months ago
4
Yep came through for me aswell, thanks for the fast support and clarification! 🙂
TommyBell123
7 years ago
2 months ago
1
Premium
Hi I’ve had the same problem
Craig Brunton
6 years ago
8 months ago
4
Anyone who purchased since 1pm today received key yet?
Jon Giordano
8 years ago
2 days ago
1
Premium
Anyone who purchased since 1pm today received key yet?


Hi Craig,

I ordered at around 10.30am this morning and haven’t received a code yet. It is showing though in my account as complete but with the Steam code as pending.
Jeffrey Wilkinson
9 years ago
3 weeks ago
2
Premium
Hi

Like many others here I ordered Premium and FM21 but no Steam code or email. Just notification from PayPal.

Thanks.
Craig Brunton
6 years ago
8 months ago
4
Hi Craig,

I ordered at around 10.30am this morning and haven’t received a code yet. It is showing though in my account as complete but with the Steam code as pending.


Thanks. I’m same, frustrating as there is a chance that Beta is released this evening.
Jordan Schultz
3 years ago
1 year ago
5
Mine has now arrived. Thx


Hey,

Did it come through via email when you got it? ITs been down as pending on the page for hours now, just wondering if the code will be emailed afterwards
mk280483
9 years ago
5 months ago
3
Yes, came by mail.
Jordan Schultz
3 years ago
1 year ago
5
8 hours since i bought and ordered the game and still no code - currently pending. Will be so angry if the beta drops this evening and i cant play, especially when i could have go the game cheaper elsewhere from a site i have always usually used which issues codes within 5 min
Paul Tew
11 years ago
3 months ago
2
Premium
Ordered 9 hours ago. Still no code. Shop orders shows as pending.
Craig Brunton
6 years ago
8 months ago
4
Same. Hopefully have it tomorrow 🤞🏻
goodsoul
15 years ago
1 week ago
0
Premium
I also ordered this morning and it is also still on pending
kingrobbo
14 years ago
33 minutes ago
11,292
footygamer is aware and he will update users/thread in due course

NB he is based in Australia so please be patient

cheers
Jeffrey Wilkinson
9 years ago
3 weeks ago
2
Premium
I have my code now. 👍🏾👍🏾👍🏾



Hi

Like many others here I ordered Premium and FM21 but no Steam code or email. Just notification from PayPal.

Thanks.
kingrobbo
14 years ago
33 minutes ago
11,292
I have my code now. 👍🏾👍🏾👍🏾


good to know and thanks for updating the thread
cheers
Footygamer
17 years ago
2 days ago
75,258
Pretty sure this was all resolved before the end fo the day Monday?
Bill10
13 years ago
4 months ago
6
Premium
I purchased FM21 from Sortitousi in September and received an email which stated " your FM2020 steam code is available" and included a button for "more information". When I clicked on this button it came back with "not found"

So no steam code and no access to the game. It was odd that the email referred to FM20 which of course I already have but I assumed that was a typo.

I do have the receipt for payment to Sortitoutsi if that would assist.

Can you please help ?
CyCl0pSgr
11 years ago
1 year ago
5
Premium
Hello,

I have a similar issue, I have purchased FM21 through soritoutsi.net, and received the code. I then went to activate the code in Steam, but for some reason I don't have the option to install the game. Have you seen something like that? Is there any solution?

Edit:
I have Family View enabled in Steam. Don't know if this causes the issue.

Best,
Dimos
Footygamer
17 years ago
2 days ago
75,258
Hello,

I have a similar issue, I have purchased FM21 through soritoutsi.net, and received the code. I then went to activate the code in Steam, but for some reason I don't have the option to install the game. Have you seen something like that? Is there any solution?

Edit:
I have Family View enabled in Steam. Don't know if this causes the issue.

Best,
Dimos

Have you activated it? There won't be an install button until it's been released.

Once installed it should appear in your list of games: https://sortitoutsi.net/uploads/mirrored_images/Rf5jCQcgO7L1leCdJWONrYRW2Uqdypb5ND7Rnkj2.png
Footygamer
17 years ago
2 days ago
75,258
I purchased FM21 from Sortitousi in September and received an email which stated " your FM2020 steam code is available" and included a button for "more information". When I clicked on this button it came back with "not found"

So no steam code and no access to the game. It was odd that the email referred to FM20 which of course I already have but I assumed that was a typo.

I do have the receipt for payment to Sortitoutsi if that would assist.

Can you please help ?

It does look like you ordered FM20 on September 29th you can view your orders here: https://sortitoutsi.net/shop

I assume you'd like to refund that so you can reorder FM21?

EDIT: Also can you give me the URL for the link where it says "not found"?
CyCl0pSgr
11 years ago
1 year ago
5
Premium
Have you activated it? There won't be an install button until it's been released.

Once installed it should appear in your list of games: https://sortitoutsi.net/uploads/mirrored_images/Rf5jCQcgO7L1leCdJWONrYRW2Uqdypb5ND7Rnkj2.png


I have activated the code, as you can check on the attached screenshot the game is in my Steam Library. However, I don't have the option to install it. I've also deactivated Family View in case it was causing issues.
Bill10
13 years ago
4 months ago
6
Premium
Well dang me ! Did I really order FM20 by mistake ? How stupid.....must have hit the wrong button.

And yes I would like to re-order 2021.

And here is the link to "not found " : https://sortitoutsi.net/notifications/read/190635

Many thanks for your prompt assistance.

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