ALL Issues with premium membership including cancelling- post here[read the opening post before posting]

@chipslul done 🙂

Hi @Footygamer I'd like to request a refund on a subscription, I forgot to cancel and it auto-renewed, thank you in advance !

I bought enhanced data update few months ago, it says I need to pay again to download. How to fix that?

Will someone answer and help me regarding last comment or are you just scammers?

Please rest assured, the site and the paid offerings are genuine. The staff team here consist of a small group of volunteers and we do our best to keep track of all comments.

In terms of the matter at hand, the account you're posting from (trikpa19) does not show any history of purchases. Is it possible you purchased through another account? That is the first thing to verify. From your end, if you visit https://sortitoutsi.net/shop you should be able to see a list of recognised, historical purchases. It would be good to know if you see any entries on that page.

If you do not, then either the order didn't go through, or it is somehow linked to another account. In either of those cases, it would require the attention of the Site Admin, who has access to more detailed information when it comes to payment matters. I am tagging him in this thread to draw his attention to it. @Footygamer.

Thank you for response, this is the only account I have so it is not possible I purchased with another account. On this link I cant see any historical purchases, but they did happen I assure you. When I first bought it 4 months ago I downloaded enhanced data update and used it normally. Also, I downloaded free data update multiple times before, download history on this link says I never downloaded anything. I can send you details of transaction if you need them.

Noted - and thanks for checking. It's not that I'm unwilling to help further - however, I just don't have access to review/inspect the transaction data to be able to be helpful. Therefore, with that - and your privacy - in mind you shouldn't send me, as an individual, anything further.

Unfortunately, all I can do is assess based on my level of visibility - which just offers me a view of your account as I've described it. There must be something that has happened that has separated that historical activity from your account.

I can see, attached to your account, a history of Files Downloaded and I can see evidence of your downloads of the Data Update (the free version, specifically). Rather than speculate, it is going to be a case for the Site Admin, @Footygamer, to address. For your awareness, he is on holiday/just returned from holiday, so if you can just bear with us we'll ensure he picks this up as soon as he is available to do so. I am sure he'll have a way to straighten things out with you.

Thank you for response, I am waiting then for @Footygamer for help.

@trikpa19 there are definitely no orders associated with your email. Please try searching for any email you might ever have used: https://sortitoutsi.net/shop/search 

I have this problem how did you solve it? 

latest premium payment was today- my premium status is showing as ACTIVE on my profile in the website - but when I go to download files it isn't reflecting the active premium status

It looks like you've signed up for the Data Update not Premium Membership, we have two separate products here: https://sortitoutsi.net/shop 

Hello, 
I am getting back into Football Manager and am getting my downloads for FM24. I pay for a Premium subscription but when I go to download the Enhanced FM 24 Data Update, the enhanced football manager data update only has buttons for Pay With Credit Card and Pay with Paypal. Lower down in the Basic Free Footbal manager Update has a button to download free fm26 version and Download free fm24 version. There is no Download button for the Enhanced Football Manager Data Update.

What am I missing? Any help is appreciated.

@jpamayo  On the data update page do you see some text and a link saying "Faster Downloads and the Data Update are separate, please check the Shop Page for more info"?

Not sure what links you are referring to. This is what I see:
 

It's right in the middle of your screenshot inbetween the green box and grey box.

Hello.
I'd like to get a refund on the purchase cost of the premium membership.
I didn't know that the usage fee would be paid in a lump sum.
I paid with my card.

Thank you.

I bought a data update for Football Manager 24, canceled my subscription so that no money would be debited, but they debited it anyway.

I want to request a refund and have my card unlinked.

Just wanted to provide a reply and acknowledge your post. Unfortunately, only the Site Admin is able to assist with anything related to financial transactions - as such, I am tagging him here to draw his attention to the post. @Footygamer - can you help here, please?

can you help???

Refunded 🙂

@RichDClark1238129 the data update and faster downloads are two separated products: https://sortitoutsi.net/shop 

thank you for that didnt realise as couldnt find any thing on it just thought paid once and get everything, but thank you for clearing that up 🙂 

Just got charged twice for premium subscription, I want to cancel both as I dont play FM anymore

Hi @Footygamer I'd like to request a refund on a subscription, I forgot to cancel and it auto-renewed.
Please can you also cancel any products that I currently have so I do not got charged in the future
Thank you in advance!

Hello, I purchased data update pack instead of premium subscription. Is it possible to convert my data update pack to premium sub?

I've been on recurring premium subscription since 2020 via paypal, but it looks like my account here got deleted so I just created this new profile. I stopped playing FM a few years back but wanted to continue supporting the site so I left the subscription on. I'd like to try playing again but when I search for my old paypal address here, it shows the order in 2020 associated with my deleted account but when I search on my current paypal address it doesn't show any orders. @Footygamer , I can send you the paypal confirmation emails and also the transaction details from the website. Please let me know what you need to tie that order to this new account. Thanks.

Refunds sent
 

Done

Unfortunately not, i've sent a refund you can sign up again for the right one.

Are you seeing something like “Deleted Account #XXX” if so what is the ID in the name?

It is possible to recover deleted accounts if you know the email address, just try logging in with that email address.

Correct. For the purchase back in 2020 it shows the “Deleted Account #1443838” but it's not showing any more recent purchases made through my current paypal address though it's been on recurring each year since then. I've tried every address I can think of and even searched my own email archives but can't remember what I used. It's likely an address I no longer have. Either way, the purchase from this year doesn't appear to have been associated to any account on this site.