kingrobbo
12 years ago
8 hours ago
10,631
Can all users having issues with purchasing/cancelling Premium membership

Or issues with Premium membership eg downloads not treating you as a premium member etc please post your question/issue in this thread only DO NOT start any other new threads or post on threads that have nothing to do with your problem.


Please be aware the site Admin is based in Australia and so be patient until he replies as he is the only person who can assist with this issue.


can users be aware it can take a few hours for your membership to become active so just be patient

Users need to tag him in their posts and do so correctly eg@Footygamer if it isnt showing up in blue like this you haven't tagged correctly๐Ÿ˜‰

Also anyone wanting other payment options rather than Paypal, this is a recent reply from Footygamer-
We accepted credit cards for a bit in 2016 but someone used our site to test stolen credit cards and we got blacklisted by our provider and our money was held for 3 months which was a nightmare as we still had to pay for all our hosting and for all the codes that had been sold without the money from the actual sales.

I definitely want to add other options again one day but there's lots of things I want to add to the site and credit cards just isn't very high on the list.


Many issues are caused by users having more than one account to check this use this link- https://sortitoutsi.net/shop/search

Also you can check your order status by viewing shop orders via your profile

https://i.gyazo.com/7ee6eacc9e02816b24042227e27c3346.png

https://i.gyazo.com/0b668c02794740134e1b5ec98a6a1281.png
kingrobbo
12 years ago
8 hours ago
10,631
apologies to the user who had just posted in the old premium membership thread it got deleted by mistake, so please post in here again tagging the site Admin
Gaz Gallagher
1 year ago
4 months ago
3
Premium
I have purchased my premium membership 45 minutes ago. When will it be activated @Footygamer ?
kingrobbo
12 years ago
8 hours ago
10,631
I have purchased my premium membership 45 minutes ago. When will it be activated @Footygamer ?


cheers Gaz,sorry for having to post again๐Ÿ˜‰
Matthew Ventris
3 years ago
7 months ago
2
Premium
could I get a cancellation on my membership please @kingrobbo
kingrobbo
12 years ago
8 hours ago
10,631
could I get a cancellation on my membership please @kingrobbo


read the opening post again clearly
cheers
Jmavfc
1 year ago
4 months ago
1
Premium
I Have paid through paypal for premium membership but its not updated? @Footygamer
kingrobbo
12 years ago
8 hours ago
10,631
I Have paid through paypal for premium membership but its not updated? @Footygamer


You are showing as being a premium member
Parish Kukadia
4 years ago
6 months ago
4
Premium
Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.
Paz7
8 years ago
1 month ago
16
Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.


Hi there, seems the same for me. Just got the FM21 + Premium Subscription.
@Footygamer @kingrobbo @mons
kingrobbo
12 years ago
8 hours ago
10,631
Hi there, seems the same for me. Just got the FM21 + Premium Subscription.
@Footygamer @kingrobbo @mons


as the opening post states footygamer is the site admin and deals with these issues so PM/tagging myself and Mons will not resolve this please wait for a reply from Footygamer
cheers
Paz7
8 years ago
1 month ago
16
as the opening post states footygamer is the site admin and deals with these issues so PM/tagging myself and Mons will not resolve this please wait for a reply from Footygamer
cheers

Ah got it, apologies! ๐Ÿ™‚
kingrobbo
12 years ago
8 hours ago
10,631
Ah got it, apologies! ๐Ÿ™‚

no problems hope its resolved soon for you.

If you can PM proof of purchasing premium membership I can upgrade your account
Paz7
8 years ago
1 month ago
16
no problems hope its resolved soon for you.

If you can PM proof of purchasing premium membership I can upgrade your account

Sure will do!
Just purchased the FM21 + premium (it’s on my account, but will PM also).
kingrobbo
12 years ago
8 hours ago
10,631
Sure will do!
Just purchased the FM21 + premium (it’s on my account, but will PM also).


Ive upgraded you๐ŸŽ…๐Ÿ˜‰
Paz7
8 years ago
1 month ago
16
Ive upgraded you๐ŸŽ…๐Ÿ˜‰

Hero! Thank you so much!!! ๐Ÿ™‚
kingrobbo
12 years ago
8 hours ago
10,631
Hero! Thank you so much!!! ๐Ÿ™‚


no problems
rakobosanec
9 years ago
1 month ago
9
Premium
Hello

I have Premium Membership for years now. But now I see that I have a really slow download (facepacks, logos). Only 1MB. Previous years it was not so slow.

Is this normal?
@rakobosanec
mons
16 years ago
58 minutes ago
65,739
Hello

I have Premium Membership for years now. But now I see that I have a really slow download (facepacks, logos). Only 1MB. Previous years it was not so slow.

Is this normal?
@rakobosanec

Not sure why you tagged yourself there ๐Ÿ™‚

My internet connection is usually irregular and terribly slow but I've just tried downloading a file and got a 4MB/s download speed which is in the upper limit of what I'd usually get.

Are you downloading or streaming something else at the same time perchance? Download speed may be throttled in that case.
rakobosanec
9 years ago
1 month ago
9
Premium
Not sure why you tagged yourself there ๐Ÿ™‚

My internet connection is usually irregular and terribly slow but I've just tried downloading a file and got a 4MB/s download speed which is in the upper limit of what I'd usually get.

Are you downloading or streaming something else at the same time perchance? Download speed may be throttled in that case.


No, from other sites I usually have 30+MB.
Only one active download.

As I remember download from your web page was faster last years. But ok.
Parish Kukadia
4 years ago
6 months ago
4
Premium
Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer
mons
16 years ago
58 minutes ago
65,739
Hi

Just bought FM21 and premium membership and when I go to download facepacks etc it asks me to sign up and pay again.

@Footygamer

Premium membership activation isn't instant and may take a little while to be activated. Should be given premium status very shortly. If it's still unchanged in a few hours time, get back in touch with us ๐Ÿ‘
JockStein1967
12 years ago
1 year ago
4
Premium
Can I cancel premium membership please. I bought last year as a guest on PayPal and have no way of cancelling recurring charge. @Footygamer
kingrobbo
12 years ago
8 hours ago
10,631
Can I cancel premium membership please. I bought last year as a guest on PayPal and have no way of cancelling recurring charge. @Footygamer

https://sortitoutsi.net/content/57037/canceling-of-premium-membership
JockStein1967
12 years ago
1 year ago
4
Premium
Thanks @kingrobbo
Thought I'd clicked correct link.
Parish Kukadia
4 years ago
6 months ago
4
Premium
Premium membership activation isn't instant and may take a little while to be activated. Should be given premium status very shortly. If it's still unchanged in a few hours time, get back in touch with us ๐Ÿ‘


Hi, it's been over 24 hours now and nothing, any ideas?
mons
16 years ago
58 minutes ago
65,739
Hi, it's been over 24 hours now and nothing, any ideas?

Status for your order is showing as awaiting payment. Could be some delays with the payment transfer. Only Footygamer can tell you for sure, when he's back ๐Ÿ‘
Footygamer
16 years ago
2 hours ago
15,123
Hi, it's been over 24 hours now and nothing, any ideas?

Really sorry, I completely missed this amongst the issues we had with sending emails on the 30th. It should be sorted now
Parish Kukadia
4 years ago
6 months ago
4
Premium
Really sorry, I completely missed this amongst the issues we had with sending emails on the 30th. It should be sorted now


No worries, thanks for sorting it!
tecleary15
1 year ago
1 year ago
2
please can someone help me!!! I have accidentally purchased the premium feature could someone please help me stop this payment

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