Purchased FM2021, not received e-mail or steam code?(All users with same issue post HERE) - Site Support and Feedback - FM24/25 Update

Never mind there's an issue with our supplier that means the codes are "backordered". Not sure on the exact timescale but they should be delivered soon and you'll definitely have them before beta release.

deek123

15 years ago

6 days ago

7

Premium

02 Nov 2020 02:12:15

i see, well thanks for the response, appreciated.

Footygamer

18 years ago

10 hours ago

98,223

03 Nov 2020 05:35:42

These backlogged codes should have been resolved during the night

deek123

15 years ago

6 days ago

7

Premium

03 Nov 2020 14:51:11

yes, all sorted, got the code, thank you for your help.

kingrobbo

15 years ago

44 minutes ago

11,513

03 Nov 2020 17:29:50

Glad it's all sorted now will close the thread

JimboMo

8 years ago

5 days ago

1

Premium

06 Nov 2020 13:14:56

Hi Chaps,

Piggybacking onto this thread instead of making a new one - I'm having the same issues detailed in this thread, I made the purchase of FM yesterday via you guys and the Steam code is in a state of pending.

Please can you let me know when I will receive the code?

Thanks :-)

Steve Brant

10 years ago

1 year ago

4

08 Nov 2020 10:23:41

Hello,

My steam code has not come.
How do I get help?

Thanks

faldarn

8 years ago

1 month ago

4

Premium

08 Nov 2020 12:25:17

Hi, i have the exact same issue as described above. nothing in my mail nor my spam folder.

Thanks

mons

18 years ago

5 hours ago

90,977

08 Nov 2020 12:49:10

By Steve Brant On 08 November 2020 - 10:23 AM UTC

Hello,

My steam code has not come.
How do I get help?

Thanks

By faldarn On 08 November 2020 - 12:25 PM UTC

Hi, i have the exact same issue as described above. nothing in my mail nor my spam folder.

Thanks

We'll bring your issues to the attention of the site owner Footygamer. Would appreciate if both of you could indicate if the email hasn't been received by this evening at the latest. It appears the mail with the Steam code occasionally takes a wee while to be sent out.

Marc Esteve

9 years ago

11 months ago

1

08 Nov 2020 16:44:56

Hi,

I purchased both FM21 and a Premium Membership earlier today. I have not received the steam code and when i log back into the Sortitout site it does not recognise my membership as being Premium so i can not download any of the packs or updates.

Thanks

Chetan K Paul

12 years ago

3 days ago

11

Premium

08 Nov 2020 17:19:38

Hi , I ordered my FM21 25.09.20. Got the mail with code , but whenever I try to find it on the site, I can’t find it. Help?

Chetan K Paul

12 years ago

3 days ago

11

Premium

08 Nov 2020 17:25:49

By Chetan K Paul On 08 November 2020 - 17:19 PM UTC

Hi , I ordered my FM21 25.09.20. Got the mail with code , but whenever I try to find it on the site, I can’t find it. Help?

Never mind. Found it

Jack Hodder

11 years ago

4 weeks ago

298

Premium

08 Nov 2020 17:30:21

Hi,

Can anyone inform of timeframe to receive Steam Code after payment? Paid by PayPal and then just went to a screen saying payment received but no other instructions...

Thanks

jonmbarlow

16 years ago

3 weeks ago

5

08 Nov 2020 18:24:48

I have the same issue....no acknowledgement of order, no steam code, doesn’t appear in my order history in my account

mons

18 years ago

5 hours ago

90,977

08 Nov 2020 18:43:02

I believe it needs to be manually activated. Since the site owner is Down Under, you may have to wait till he wakes up 😉

If the issue is still present by tomorrow morning, please get back in touch, but I imagine it won't be necessary 🙂

mons

18 years ago

5 hours ago

90,977

08 Nov 2020 18:43:08

I believe it needs to be manually activated. Since the site owner is Down Under, you may have to wait till he wakes up 😉

If the issue is still present by tomorrow morning, please get back in touch, but I imagine it won't be necessary 🙂

faldarn

8 years ago

1 month ago

4

Premium

08 Nov 2020 18:48:45

By mons On 08 November 2020 - 12:49 PM UTC

We'll bring your issues to the attention of the site owner Footygamer. Would appreciate if both of you could indicate if the email hasn't been received by this evening at the latest. It appears the mail with the Steam code occasionally takes a wee while to be sent out.

Thanks, evening here but still no mail. Only the mail from from paypal confirming my payment.

kingrobbo

15 years ago

44 minutes ago

11,513

08 Nov 2020 19:54:40

Tried to merge other posts from a user with the same issue, @mons post from the thread merged but the users didn't🤔 (must be another bug ) so please can user/s with issues regarding this post here so @footygamer can see them all when he is on site rather than the chance of them getting lost if there are several threads😉
cheers

kingrobbo

15 years ago

44 minutes ago

11,513

08 Nov 2020 19:59:31

NB- All users with the same issue please post in this thread. DO NOT start another thread keep posts here. I will also pin this to the forum at this stage

Cheers

Jonny Warburton

6 years ago

6 months ago

1

Premium

08 Nov 2020 21:26:30

Hi All, I purchased FM21 earlier today but it doesn't show under my orders and I haven't received an email confirmation yet either.

Appreciate that you are currently looking into this.

Thanks

kingrobbo

15 years ago

44 minutes ago

11,513

08 Nov 2020 21:39:13

By Jonny Warburton On 08 November 2020 - 21:26 PM UTC

Hi All, I purchased FM21 earlier today but it doesn't show under my orders and I haven't received an email confirmation yet either.

Appreciate that you are currently looking into this.

Thanks

Thanks Jonny
Footygamer will update the thread/you in due course, thanks for you patience mate👍

Footygamer

18 years ago

10 hours ago

98,223

09 Nov 2020 07:37:16

Everyone should have their codes now 🙂 If you can't find an email you can see your code on the front page of the shop: https://sortitoutsi.net/shop

Sooyaaa

6 years ago

3 years ago

8

09 Nov 2020 08:54:23

Hi! Same issue applies to me, purchased the pre-order and nothings come through besides the confirmation email. No code in email or on the Shop front page. Not sure if its because my paypal email is different to my account email?

JohnR1390

9 years ago

5 months ago

1

Premium

09 Nov 2020 11:51:20

By patrickmanziel On 09 November 2020 - 08:54 AM UTC

Hi! Same issue applies to me, purchased the pre-order and nothings come through besides the confirmation email. No code in email or on the Shop front page. Not sure if its because my paypal email is different to my account email?

Yeah I have the same problem m8

daaza11

6 years ago

4 years ago

3

09 Nov 2020 11:58:28

I also have the same issue.

mk280483

10 years ago

1 month ago

3

09 Nov 2020 12:00:02

Hi , also bought i 1,5 hours ago, i got only the paypal confirmation but no mail with the steam code.

Please assist. Paypal and Account email are the same.

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