Slow download speeds - Site Support and Feedback - FM24/25 Update

NewBloodster

12 years ago

2 weeks ago

47

19 Nov 2019 17:23:50

Is anyone else having slow download speeds?

I have fast download speed and usually things take a matter of minutes to download.

Today i'm trying to download the Cutout megapack (Usually takes about 30minutes), but for some reason today it's saying 8hours. Not really decent paying for premium if speeds are this slow?

krissmed

10 years ago

18 hours ago

35,564

19 Nov 2019 17:32:24

That is not the site's fault, as far as I can tell. Have you tried to restart the browser/pc/wifi?

NewBloodster

12 years ago

2 weeks ago

47

19 Nov 2019 17:59:53

By krissmed | On 19 November 2019 - 17:32 PM UTC

That is not the site's fault, as far as I can tell. Have you tried to restart the browser/pc/wifi?

Yep. Done the usual to check it's not the wifi, and I've done a test and my download speed is as normal.

That's why i was just wondering if it is something on the Website's side?

krissmed

10 years ago

18 hours ago

35,564

19 Nov 2019 18:25:18

I'm getting 5 MB/sek+ in download speed, so im fairly confident it's not the site's fault.

I honestly don't know how to help you with the download speed. When I had that problem, I just started the download and waited the hours (or days) I had to.

One tip I can give though, is that google chrome have a "continue" button. So when your download stops, just press it and the download will continue from where it stopped

PM me if you can't download at all and I can set up a temporary solution

SIR_BRainFReeZe

7 years ago

2 months ago

3

Premium

19 Nov 2019 20:14:45

Having the same issue, also in London. Was at 3mbps at one point, but mostly at 0.2mbps. Have unfortunately lost progress twice switching from ethernet to Wifi to see if that's the issue. Frustrating as everything else is downloading really fast.

EDIT: Torrenting has fixed it. 13 MB/s now vs 280KB/s downloading from the website

Grant MacDonald

12 years ago

2 weeks ago

45

Premium

19 Nov 2019 23:20:33

Hey guys,

Having the same issue, unfortunately. Trying to download the full megapack at a speed of 300 K/bs. This is the first time I've ever encountered this. Tried to restart my system, browser etc, even cleared my cache, but to no avail.

Grant.

plus155

5 years ago

3 years ago

1

19 Nov 2019 23:33:58

It's running pretty slow for me too in America. I have a pretty good internet connection

Miniplod

10 years ago

3 years ago

1

20 Nov 2019 00:10:56

I'm getting the same problem, I bought premium to get faster downloads and so I could download it at once, and it's taking over 12 hours for me, and it's crashed about 4 times. There's nothing wrong with my internet either as I restarted the router and computer.

I've checked and it only seems to be a problem for the larger megapacks, as I tried to download something that was just 1 GB and I was getting over 5mb/s and for the cutout megapack, I'm getting 300kb/s

Footygamer

18 years ago

10 hours ago

472,551

20 Nov 2019 06:49:01

I've doubled the number of servers we have hosting downloads for this month (we spread across different servers and you're assigned one randomly each time you download).

Hopefully this resolves it

NewBloodster

12 years ago

2 weeks ago

47

20 Nov 2019 12:23:26

By Footygamer | On 20 November 2019 - 06:49 AM UTC

I've doubled the number of servers we have hosting downloads for this month (we spread across different servers and you're assigned one randomly each time you download).

Hopefully this resolves it

Thank you mate, I've started it today and it's downloading at 4+MB a second, so now it's showing as only 40 Minutes to download. Thank you for the speedy resolution!

Exscalibur

5 years ago

1 week ago

3

Premium

20 Nov 2019 22:34:37

At 1.5 mbps here in Norway, just downloaded the game from Steam and there I had 10 mbps. Any tips? Bought premium so I would get good speeds :/

adam owens

7 years ago

5 years ago

4

24 Nov 2019 12:48:14

Hello,

I don’t want the premium subscription (Please refund).

I was unaware I was still subscribed and loved the game when I played it but I no longer play it, I have tried to cancel through PayPal but it won’t let me, my email address is [email protected]

Many thanks,

Adam

(Didn’t mean to post in slow downloads speed forum, sorry)

darthkir

13 years ago

1 year ago

2

24 Nov 2020 05:22:10

i have the same problem...

kingrobbo

15 years ago

7 hours ago

11,553

24 Nov 2020 05:28:03

By darthkir On 24 November 2020 - 05:22 AM UTC

i have the same problem...

what file are you downloading?

syakir zainol

4 years ago

1 year ago

1

24 Nov 2020 05:32:31

By kingrobbo On 24 November 2020 - 05:28 AM UTC

what file are you downloading?

cut-out megapacks, backgrounds & metallic logos... separate time... averaging 800-900 kbps and after like a couple of hours the download failed (cant resume even using download manager)... started last night and this afternoon repeated the download and it persisted...
never happened before

kingrobbo

15 years ago

7 hours ago

11,553

24 Nov 2020 05:35:17

quick check, running normal for me

https://i.gyazo.com/879cb7372a6bbe68f008ce870d7b2357.png

_maxclough

7 years ago

1 year ago

5

11 Mar 2021 21:07:52

I have 220 mbps download speed. New gaming laptop over a grand and i could download 3 20gb packs and it took 20/30mins now i am trying to download a logo pack again and its downloading at about 5-50 kbps per second although i still have 220 mbps elsewhere is this me or this website im stuck?

Thanks

Max

Attachments

Capture.PNG (56.55 KiB)

_maxclough

7 years ago

1 year ago

5

11 Mar 2021 21:08:05

I have 220 mbps download speed. New gaming lap although i still have 220 mbps elsewhere is this me or this website im stuck?

Thanks

Max

Attachments

Capture.PNG (56.55 KiB)

_maxclough

7 years ago

1 year ago

5

11 Mar 2021 21:09:04

I have 220 mbps download speed. New gaming lap although i still have 220 mbps elsewhere is this me or this website im stuck?

Thanks

Max

Attachments

Capture.PNG (56.55 KiB)

kingrobbo

15 years ago

7 hours ago

11,553

11 Mar 2021 21:41:28

By _maxclough 11 March 2021 - 21:09 PM UTC

I have 220 mbps download speed. New gaming lap although i still have 220 mbps elsewhere is this me or this website im stuck?

Thanks

Max

Hi Max

not getting any issues downloaded in about 40 seconds , and please in future 1 post is enough😉, clear cache of browser you are using and retry download

_maxclough

7 years ago

1 year ago

5

11 Mar 2021 22:11:43

By kingrobbo 11 March 2021 - 21:41 PM UTC

Hi Max
not getting any issues downloaded in about 40 seconds , and please in future 1 post is enough😉, clear cache of browser you are using and retry download

Yes no sure what happened there. Thanks for the quick response. I have done that somehow it’s at 4.8 mb/s but before It downloaded extremely quick so not sure then

_maxclough

7 years ago

1 year ago

5

11 Mar 2021 22:15:05

By _maxclough 11 March 2021 - 22:11 PM UTC

Yes no sure what happened there. Thanks for the quick response. I have done that somehow it’s at 4.8 mb/s but before It downloaded extremely quick so not sure then

Just for proof this was last night. no idea what’s going on

Attachments

393EE92C-6EDF-465F-8A95-DE59E0BB6D04.png (7.55 MiB)

Footygamer

18 years ago

10 hours ago

472,551

12 Mar 2021 02:38:56

I think the fact that you posted 3 times in a row suggests some sort of issue is happening somewhere 😀

From your screenshots the TCM Logos were coming from a different server to Cut Outs, i've just made sure they're coming a specific server, can you tell me if you see improvement?

Elias Chraibi

3 years ago

1 year ago

1

26 Dec 2021 03:19:20

I also paid the £10 so I could download it (cutout mega pack) quick and directly but am getting download speeds of up to 300kb/s tops. My internet is fine, so I think it’s the servers from this website that’s restricting low download speeds so they don’t overload them. Am I the only one experiencing it at this time?

update: a few hours further and the download simply failed at around 35% and can’t be resumed so I have to start all over

mons

18 years ago

13 minutes ago

91,656

26 Dec 2021 07:29:54

By Elias Chraibi 26 December 2021 - 03:19 AM UTC

I also paid the £10 so I could download it (cutout mega pack) quick and directly but am getting download speeds of up to 300kb/s tops. My internet is fine, so I think it’s the servers from this website that’s restricting low download speeds so they don’t overload them. Am I the only one experiencing it at this time?

update: a few hours further and the download simply failed at around 35% and can’t be resumed so I have to start all over

Try downloading the files using incognito mode (or equivalent) since there have been instances where some browser extensions are throttling download speed.