ALL Issues with premium membership including cancelling- post here[read the opening post before posting]

I wanted to cancel my membership, It didn't meet my expectations.Can I get a refund please. 

I see you reported an issue 1 minute and 15 seconds before the above post, can you please have a little more patience in waiting for a reply?

It looks like you signed up for the data update not premium, can you please check this page where you can see both products: https://sortitoutsi.net/shop 

I didn't know they were separate. Could you please cancel the data update and make me a premium member? @Footygamer 

I didn't know they were separate. Could you please cancel the data update and make me a premium member? @Footygamer 

Sorry it's not possible to swap them, if you want to sign up for the premium I can cancel and refund the other.

Yes, please cancel the data update and I'll request a refund. After that, I'll subscribe to premium. @Footygamer  

I purchased the data update package a year ago, but I now want to cancel it and I can't. Can you help me? Plss @Footygamer 

I purchased the data update package a year ago, but I now want to cancel it and I can't. Can you help me? Plss @Footygamer 

Hi Guys, how do I cancel my subscription so I don't get charged again after 1 year?

Hello @Footygamer I would like to cancel and suspend all payments on data update package since I am no longer have time to play FM. Thank you.

Please make sure to read the first post where it makes it clear you can manage this yourself by going to ⚙️ > Shop Orders and don't have to ask me to do it.

If you're saying “I can't” without providing information about what is going wrong e.g. error messages then it's difficult to help you.

@Footygamer Hi, my Premium renewed automatically. I haven’t been playing FM for quite some time and kept forgetting to cancel. I’ve cancelled it now. Could you please assist with a refund?

Is there any chance i can get a refund on the data update i did want the all the membership stuff with it but didnt know they were separate 

Unfortunately, none of the responses provided a solution, and I noticed you didn't deliver on your promise regarding the "attributes upgrade." I request a refund and cancellation of my membership.

When I click on "Cancel Payment," it shows the payment has been cancelled, but when I renew, it shows "Payment pending" again. 

Hello, i  want to quit my membership by the end of  12 months, how can i do that next year.

@Hazar Emin Buluttekin that's just a UI bug sorry, it has been cancelled.

@DusanSavic please read the first post fully, you can pause at any time via ⚙️ > Shop Orders

@Footygamer Good morning, i am still being charged £10 even after suspending my payment with yourselves please can somone advise why that is? Many thanks Gary

@Footygamer  I have recently signed up to a premium account, but have been using this website for years! anyway now being a premium subscriber the only way for me to download any files for fm26 is via the slow option and not getting it quicker even though I'm a premium and even though I've paid for it, it still asks me to pay every time I want to download 

Please sort this or I'm looking to cancelling that was once a decent website for the mods to fm, 

It looks like you signed up for the Enhanced Data Update not the Premium Membership, you can see both in our shop here: https://sortitoutsi.net/shop 

Hey all. I have been billed by sortitoutsi, probably a purchase I made at some point last year that auto renewed, but I have no indication whatsoever in my emails for this purchase. I don't mind you guys keeping the money this year, but I need help finding which email this transaction is linked to so that I can cancel the plan. I have blocked sortitoutsi from taking further money but I'd like to get this sorted if possible.

Thanks

Nevermind, I learned how to read the first post and found the email.

Hey, I request refund and cancellation of my membership, please. 

I haven't played the game in over a year and was charged a renewal on Paypal today. Now cancelled in my account and my fault for not cancelling in advance of payment but if a refund is possible that would be much appreciated

@Footygamer You said there was a UI error, but it still tried to process the payment (luckily there was no money on the card). Is there no solution to this problem?

@Footygamer Hey, just realized that my "Data Update" renewed automatically. I wasn't even aware that this was a renewing subscription and don't even have FM26. Even after auto-renewal, I didn't download anything. I cancelled the subscription from “Shop Orders” but it would be great to have a refund.

Sorry I may have misunderstood what you were referring to.

What do you mean by “When I renew”.

Are you trying to cancel or resume your subscription?

It sounds like you are trying to cancel so why would pause and then try again to “renew” ?

Hi @Footygamer, can I get a refund I didnt know it renewed automaticaly, I didnt download any packs after payment or done anything for a while since I dont play the game this year. Sorry for inconvenience, and thanks in advance 🙂. Have a great day mate!

Hi, I’ve just sent your support an email. however I’ve heard this is the best place to get a response. I’ve had a yearly renewal fee of £10 charge me, however I don’t remember signing up for a yearly subscription. I really need this refunded asap. 

Thanks