ALL Issues with premium membership including cancelling- post here[read the opening post before posting]

I haven't played the game in over a year and was charged a renewal on Paypal today. Now cancelled in my account and my fault for not cancelling in advance of payment but if a refund is possible that would be much appreciated

@Footygamer You said there was a UI error, but it still tried to process the payment (luckily there was no money on the card). Is there no solution to this problem?

@Footygamer Hey, just realized that my "Data Update" renewed automatically. I wasn't even aware that this was a renewing subscription and don't even have FM26. Even after auto-renewal, I didn't download anything. I cancelled the subscription from “Shop Orders” but it would be great to have a refund.

Sorry I may have misunderstood what you were referring to.

What do you mean by “When I renew”.

Are you trying to cancel or resume your subscription?

It sounds like you are trying to cancel so why would pause and then try again to “renew” ?

Hi @Footygamer, can I get a refund I didnt know it renewed automaticaly, I didnt download any packs after payment or done anything for a while since I dont play the game this year. Sorry for inconvenience, and thanks in advance 🙂. Have a great day mate!

Hi, I’ve just sent your support an email. however I’ve heard this is the best place to get a response. I’ve had a yearly renewal fee of £10 charge me, however I don’t remember signing up for a yearly subscription. I really need this refunded asap. 

Thanks 

@Footygamer I forgot about my premium membership and haven’t used it since it renewed automatically on 09/03/2026, I have since cancelled but was wondering if there was any chance of a refund? Thanks.

@Footygamer Im writing to request a refund for a recent purchase made. I forgot to cancel and it was made today on 19th. I have cancelled since but would love a refund. Thanks

Hi @Footygamer ,

I got billed for the subscription that I totally forgot about and haven’t used it at all in the past 2 years. Any chance I could get a refund? And possibly for last years too? I haven’t played FM at all in the last 2 years. Understandable if not.

Thankyou

Hi, I didn't realise the premium membership was a payment of £10 at once, I thought it was a monthly payment of 83p. Please, could I get a refund? I would really appreciate it @Footygamer 

You continued using it after requesting a refund?

Hi @Footygamer  I’d like to request a refund for a charge made a week ago. I haven’t used the service for a while and forgot to cancel the renewal in time. I’ve since cancelled the account and would appreciate your help with a refund. Thanks!

Hi, my Premium Membership is active in Shop Orders and expires on 26 Mar 2027, but whenever I try to download the MrTini23 skin, I am redirected back to the Premium Membership page instead of getting the file.

I already logged out/in again and checked my Shop Orders page. Could you please verify that my premium access is correctly attached to this account for downloads?

Thank you.

@Footygamer

Hi there,

I’m reaching out because I’ve been trying to renew my Data Update subscription since March 26th, but the payment hasn't gone through yet.

I want to keep my subscription active, but I’ve been unable to complete the renewal process on the site. Could you please check if there is a block on my account or an issue with the renewal gateway?

Thanks in advance.

Hi @Footygamer!
I'd like to request a refund for a charge made this week. I haven't used the service for a while and forgot to cancel the renewal in time. I would appreciate your help with the refund. Something similar happened to a user above, thank you in advance!

Done for all 🙂

Mr Tini removed his skin, where exactly are you clicking when you say you are downloading it?

So where i can download it ?

@Footygamer i got a new computer. in my paypal history i saw that i got charged the annual fee on the 21st of March 26.

I also got an email on the 21st that annual fee gets charged. im totally fine with this, however when i logged into this account, premium membership isnt activated.

i also logged into another account (of an email i used frequently, however there it isnt also activated).

i could send u proof of paypal history and/or the email.

I already checked out all my email-adresses, but couldnt find another login. Hopefully u can help me out.

edit:

I dont know if this helps but  i might have found the account that has got the premium membership:

Rexo

But if this is really mine i dont know the corresponding email. Now idea if this helps

Kind regards

edit on 3rd of April:

Still looking for help.

'So shall i just purchase 2nd premium on this account with same paypal and u refund me one purchase @footygamer ?

Thank you, appreciate it!

I was charged for the premium membership but since i dont really have time for fm right now i would like a refund however i will be sure to be back when i do have the time @Staff 

@Footygamer Hi, I've just bought the premium membership, but I am not able to download any packs (I get redirected to buy the premium membership)
I can send proof of PayPal payment if needed (also to note that my paypal account email is different from the account i used to sign up for sortitoutsi)

Hello there. I got notified that 13 hours ago i paid for annual subscription. I didn't want any of it and i haven't been on the site since long  ago. I would kike to request a refund. And stop of my subscription 

Cancelled and refunded 🙂

Hey there!
I bought annual subscription for Data update instead of Premium membership, i would like to either switch memberships or cancel data update. I just need faster downloads which data update doesnt provide 🙂

Thank you so much and i apologize for the trouble

Hello, I have paid for premium, and I found the database for fm 24 updates, treats me like I am not a premium member. Logo's , face packs etc are treating me as a premium member. Not sure why part of the site sees me as a premium member and other parts of the site don't, please, I need some help, thanks

please ignore this post, i didn't see that the data update is a separate fee, thanks!

Hello i would like to cancel my membership please 

Hi @Footygamer! I purchased the premium membership but it's still showing as a non-premium member.
Didn't receive an email or anything but I have the transaction confirmed on my card.

Your assistance is much appreciated.

Thank you in advance,