Data Update Poll!

Hello, there is currently an important debate going on regarding how to manage the FM24 Data Update going forward, particularly in the case of modifying the ages and contract dates by 1 year. Please can you vote in the poll and join in the discussion.


kingrobbo
15 years ago
2 hours ago
11,585
By TyWalls 18 January 2025 - 10:57 AM UTC 

Hello,

I recently bought the premium membership to be able to download full packs. Funds came out and says active on my account, it also let me download the full pack but now when i try do download a different pack with the premium membership perks it says i have to pay again and doesn't start the download automatically. Any ideas on why this is happening?

@Footygamer 

 

Hi 

I will manually update your account

your shop orders look like this

cheers

 

kingrobbo
15 years ago
2 hours ago
11,585

@TyWalls  @Footygamer 

 

I changed Tywalls to having premium but twice it has reverted back to ordinary membership?

 

Footygamer
18 years ago
1 day ago
478,958

Looks like there were notifications of failed payments that were resetting it.

TyWalls
2 years ago
1 week ago
3
By Footygamer 20 January 2025 - 00:29 AM UTC 

Looks like there were notifications of failed payments that were resetting it.

 

Just checking to see if there was any fix yet? Just tried to download a full pack but it wants me to pay again. Thanks! @Footygamer @kingrobbo 

Footygamer
18 years ago
1 day ago
478,958

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

TyWalls
2 years ago
1 week ago
3
By Footygamer 21 January 2025 - 00:25 AM UTC 

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

 

No worries Mate, It didnt seem to work but just went a “Refreshed” it and it says i have a premium membership and let me quick download a pack so all is good. Thanks Mate @Footygamer 

kingrobbo
15 years ago
2 hours ago
11,585
By TyWalls 21 January 2025 - 01:26 AM UTC 

No worries Mate, It didnt seem to work but just went a “Refreshed” it and it says i have a premium membership and let me quick download a pack so all is good. Thanks Mate @Footygamer 

 

It might have reset again as you do not show as premium for me

manuelalmeida
3 years ago
4 days ago
3

@Footygamer @kingrobbo 
On jan 20th I payed 10£ for the premium membership. It worked for a download, but its not working for other downloads. In my orders tab it says: UNKOWNINCOMPLETEEXPIRED when i press refresh it does nothing. Can you check please? Thanks very much!

kingrobbo
15 years ago
2 hours ago
11,585
By manuelalmeida 25 January 2025 - 15:44 PM UTC 

@Footygamer @kingrobbo 
On jan 20th I payed 10£ for the premium membership. It worked for a download, but its not working for other downloads. In my orders tab it says: UNKOWNINCOMPLETEEXPIRED when i press refresh it does nothing. Can you check please? Thanks very much!

 

Hi 

I've manually updated you now

Cheers 

manuelalmeida
3 years ago
4 days ago
3
By kingrobbo 25 January 2025 - 16:29 PM UTC 

Hi 

I've manually updated you now

Cheers 

 

I downloaded another megapack and lost the status again…?

kingrobbo
15 years ago
2 hours ago
11,585
By Footygamer 21 January 2025 - 00:25 AM UTC 

Sorry @TyWalls it looks like you made multiple payments  i've refunded one and the refund keeps resetting it.

 

It should be fixed now, but if it ever happens again you can go here; https://sortitoutsi.net/shop and click “Refresh” next to the Active order and it will refresh your premium status.

 

@manuelalmeida try the above if no joy wait for input from footygamer

cheers

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