RedSam - Comments

Comments
#802058 ALL Issues with premium membership post here[read the opening post before posting]
RedSam
16 years ago
2 days ago
6
Premium

@Footygamer Thanks again for your help and patience. After saying the issue is nothing to do with them and closing my support ticket, I've received a random email this morning saying my automatic payment is no longer active. They say I need to contact you in order to re-activate it, which makes no sense. I've located the payment using your link (they offered no help with this) and it is indeed inactive. There is literally no way to re-activate it on their site.

 

Can I make a manual payment to continue my subscription, or do I need to set up a new account?

 

Thanks again.

#801829 ALL Issues with premium membership post here[read the opening post before posting]
RedSam
16 years ago
2 days ago
6
Premium

@Footygamer thanks for getting back to me, this is doing my head in. There can't be any issues with my default card/bank account as I paid for some software last night via PayPal. Is it because it's a recurring payment? My debit card could have expired in the past year since my last payment. I can't even find this recurring payment instruction in my PayPal account. Can I change to a single payment which I can make each year rather than an automatic recurring payment? I'd like to keep my account as it is, if this is possible.

#801646 ALL Issues with premium membership post here[read the opening post before posting]
RedSam
16 years ago
2 days ago
6
Premium

I've received another email today saying my recurring payment has failed. I don't want to lose my subscription and don't want to create a new one. Again, please advise @Footygamer

#801280 ALL Issues with premium membership post here[read the opening post before posting]
RedSam
16 years ago
2 days ago
6
Premium

I've received an email stating my regular PayPal payment for my premium subscription has failed. This has happened before. I've contacted PayPal and they say there are no issues at their end, and to contact you to initiate payment again? Please advise @Footygamer