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"Our sales administration staff requires additional information to validate your order.
Please provide us a scan or photo via email, of one of the documents below, belonging to the person who made the purchase :
- ID card (both sides)
OR
- Driver licence (both sides)
OR
- The passport
Our email address is [email protected]
We will process your information within 12 business hours (maximum) following receipt.
As soon as the transaction has been approved by our services, you will receive your order confirmation email, which contains a download link and the activation code of your software.
Important: Please make sure that each document sent by email is legible and to specify your current order number.
Should we not hear back from you within five days from today, your order will be cancelled.
Feel free to contact us if you need further information."
My paypal account has ALREADY been charged why do I need to give them an ID ??
Footygamer
I imagine it is something to do with validating that you are not attempting to purchase the game from a country in which the game is banned. But without specific details I cannot say (I do not have access to the details of your order).
I will contact Nexway to enquire as to the nature of this request.
EDIT: after a bit of Googling it seems that this is Nexway's standard practice when the payment details do not match the recipient details (e.g. if buying for a friend). Although I will still post here when I get an official response from Nexway
Well that shoudn't be the case, the game is not banned in Jamaica and my paypal details should match up with what I entered. unless, wait I think my postal codes didn't match up. The one I entered is different from the one stored on my paypal account, I didn't think it would matter :/
I Got the receipt, never mind