Premium Not Working - Site Support and Feedback - FM24/25 Update

Yo, I paid for Premium Membership yesterday. But when I checked the "Premium Membership" status, it says "Awaiting Payment" even though the money had already left my account yesterday.

mons

18 years ago

28 minutes ago

90,956

26 Mar 2020 09:51:51

By Marvell_Moe | On 26 March 2020 - 07:46 AM UTC

Yo, I paid for Premium Membership yesterday. But when I checked the "Premium Membership" status, it says "Awaiting Payment" even though the money had already left my account yesterday.

@Footygamer

Footygamer

18 years ago

2 days ago

98,198

27 Mar 2020 05:25:12

By Marvell_Moe | On 26 March 2020 - 07:46 AM UTC

Yo, I paid for Premium Membership yesterday. But when I checked the "Premium Membership" status, it says "Awaiting Payment" even though the money had already left my account yesterday.

Hey it looks like you paid through something called an echeck which means it takes 6 business days for your bank to release the money. I've activated you now and assume the payment will come through eventually.

AlexLoder

13 years ago

4 years ago

2

29 Jun 2020 16:32:57

Hi @Footygamer same has happened to me:

See attachment

Do you mind sorting?

Thanks

Attachments

sortitoutsi membership.PNG (4.64 KiB)

Conde de Tilly

5 years ago

4 years ago

3

02 Jul 2020 17:52:36

Hello and gongratulations for you great page.

I've just suscribed a premium account but didn't received my confirmation email. Because of that (I suppose), now I can't download anything from your page.

kingrobbo

15 years ago

6 hours ago

11,512

02 Jul 2020 19:05:26

By Conde de Tilly | On 02 July 2020 - 17:52 PM UTC

Hello and gongratulations for you great page.

I've just suscribed a premium account but didn't received my confirmation email. Because of that (I suppose), now I can't download anything from your page.

@Footygamer please can you check this when free as user is showing as a premium user
Cheers

joshuaflannigan9

4 years ago

3 months ago

4

Premium

13 Sep 2020 22:09:43

my premium hasn’t been activated! please help!

@footygamer

yanfc21

4 years ago

1

19 Oct 2020 17:39:38

Hi, I have paid for a premium membership but it's not showing on the website. My account has been charged. How can I activate premium?

JWD

12 years ago

2 days ago

31

Premium

19 Oct 2020 20:51:35

I have the ame Problem.

Paid with Paypal but nothing happened

kingrobbo

15 years ago

6 hours ago

11,512

19 Oct 2020 22:14:26

@Footygamer can you take a look when free
cheers

to users with issues did you see this- https://sortitoutsi.net/content/unread/56283
and/or do you have another account/user name/email address different to the account now using

Footygamer

18 years ago

2 days ago

98,198

19 Oct 2020 22:33:59

Hey, sorry we had some issues trying to launch a new version of your site yesterday and there was a bit of a backlog. It should all be sorted now. Really sorry for any inconvenience caused!

kingrobbo

15 years ago

6 hours ago

11,512

19 Oct 2020 23:19:08

will close this as everyone with issues previously are now showing as premium users

cheers @Footygamer

georgestjustin

6 years ago

6 months ago

4

15 Mar 2021 05:44:18

Hello. I paid for a premium membership around 2 hours ago. My credit card has been charged, but it's not showing any signs that my account has been activated. I have taken look at https://sortitoutsi.net/content/unread/56283 but the article is no longer extant. I have also looked at https://sortitoutsi.net/content/57415/all-issues-with-premium-membership-post-here as well as this thread and it seems that many have encountered the same problem. Does that mean I have to wait for several more hours? If needed, I can provide the payment receipt Paypal sent me. Thanks for the great work and cheers! @Footygamer

kingrobbo

15 years ago

6 hours ago

11,512

15 Mar 2021 06:07:41

By georgestjustin 15 March 2021 - 05:44 AM UTC

Hello. I paid for a premium membership around 2 hours ago. My credit card has been charged, but it's not showing any signs that my account has been activated. I have taken look at https://sortitoutsi.net/content/unread/56283 but the article is no longer extant. I have also looked at https://sortitoutsi.net/content/57415/all-issues-with-premium-membership-post-here as well as this thread and it seems that many have encountered the same problem. Does that mean I have to wait for several more hours? If needed, I can provide the payment receipt Paypal sent me. Thanks for the great work and cheers! @Footygamer

you are showing as premium mate