ALL Issues with premium membership including cancelling- post here[read the opening post before posting]

Hi @Footygamer . 

I purchased the premium yesterday but I can't download. Can you please check it.

I want to pay for the Enhanced Football Manager Data Update with my credit card, but the page won't open. Can you please help?

(PayPal is not available in the country I live in.)

Hi there,

I have been charged twice on my bank account for the premium membership on the same account i am currently using. I would appreciate if someone could help me with this

I Just bought the Premium and in my Profile it Says that its active, but i cant Download Player faces or anything 

I got Double charged for the premium. Can i get a Refund of one of the payments please?

@Footygamer Hello, I have bought the data update but at really I wanted the premium membership. Can I have the refund or the change please?  

Hey I completely forgot about my active subscription and was just charged for premium, since I don't have time for FM right now I'd also like a refund, when I have time again I'll rejoin. @Footygamer Thank you

Sorry I can't see a double charge.

To be clear we have two products and it seems like you bought both independently: https://sortitoutsi.net/shop 

Can you provide more information other than won't open? It's very difficult to debug what might be happening without more info.

@Jdjdjs Jdjdjsdjdks it looks like you used it today after asking for a refund yesterday?

Oh, okay, I didn't know that. I thought I had purchased the premium membership and it hadn't been displayed due to an error. I didn't know there were different products. I'm sorry for the inconvenience.

I want to pay for the Enhanced Football Manager Data Update with my credit card, but the page won't open. Can you please help?

(PayPal is not available in the country I live in.)

@soullessss000 can you provide more info other than just “page won't open”. There are a few steps so I can't tell which page you're referring to.

You can also provide information such as desktop vs mobile or browser you're using.

Hey i'm not sure how that happened, looks like there was a bug 2 years ago when you've signed up twice 3 minutes apart.

I've refunded one.

Unfortunately I can't do anything about payments that are >1 year old

Hi, I signed up for the Enhanced FM24 Data Update a year ago, it's renewed and taken the money but on the my orders page it lists the payment as ‘Premium Membership’ instead of ‘Data Update’ and I no longer have access to Enhanced FM24 data updates. 

@zelvyr it looks like you cancelled the data update on 15th July 2025 so it just never renewed and was cancelled.

I assume its hard to remember exactly what you were doing last July but unfortunately it's not possible for me to reactive it now.

If you you think you meant to cancel the premium instead I can cancel and refund that one.

@Footygamer Hello, I accidentally purchased the Premium Membership and would like to request a refund. I have already cancelled the recurring payment. Thank you.

Did you also accidentally download all these too?

@Footygamer Hello,
my premium membership was renewed today but I did not intend to continue it.

I have already cancelled the subscription immediately after the payment.

The payment is still processing via Klarna/credit card.

Could you please cancel the latest payment and issue a refund?

Thank you very much.

Refunded 🙂

@Footygamer Hello.

l have just subscribed in order to gain data update access. Did not expect -10 pounds (a lot of money in my currency), as l was blinded by “0.93 pounds”, thought it was monthly subscription. After l downloaded the file l checked the bank message. 

I do not have any intention of using it for 1 year. I just wanted one-time usage for a single save (it is FM24 database).

Understanding that this has happened because of my “negligence” (not an English speaker, lack a word), Is refund possible? Maybe refund for 11 months ? 

Thank you.

Hi @Footygamer 

I hope you're doing well. I'm reaching out because I made a mistake when subscribing — I accidentally purchased the Premium subscription instead of the Data Update plan, which was what I intended to get.

I did download and install a kit file that came with the Premium subscription, however I was not aware that my subscription was still active as I believed I had suspended it beforehand. I want to be fully transparent about this.

Would it be possible to process a refund for the Premium subscription so I can subscribe to the correct plan? If the kit file is an issue, I completely understand and you are welcome to deduct one month from the refund.

Thank you very much for your help, I really appreciate it!!!

EDIT: I also want to be honest and mention that I was still waiting for a reply and I ended up continuing to download a few more files in the meantime. I completely understand if you want to deduct more from the refund to account for that. I also tried to suspend the payment but it still kept me the premium subscription.

Refund sent 🙂

Thanks !!

REPOST
@Footygamer Hello.

l have just subscribed in order to gain data update access. Did not expect -10 pounds (a lot of money in my currency), as l was blinded by “0.93 pounds”, thought it was monthly subscription. After l downloaded the file l checked the bank message. 

I do not have any intention of using it for 1 year. I just wanted one-time usage for a single save (it is FM24 database).

Understanding that this has happened because of my “negligence” (not an English speaker, lack a word), Is refund possible? Maybe refund for 11 months ? 

Thank you.

Hello, 

I was just charged 10 GBP on the 17th of May. I had forgotten to cancel my membership. I haven't played for a long time and I do not intend to, so I'd like to ask for a refund if possible. I may be back in the future.

Thanks in advance.

Hello @Footygamer , 

I was charged a yearly subscription on 26th April. I don’t remember having subscribed to anything. But I see in the “Shop Orders” menu that I have 2 sebscriptions activated. The Premium Membership and the Data Update (see uploaded file). Please can you cancel both subscriptions and proceed with a refund, as I’m not using the service?

Second REPOST 
@Footygamer Hello.

l have just subscribed in order to gain data update access. Did not expect -10 pounds (a lot of money in my currency), as l was blinded by “0.93 pounds”, thought it was monthly subscription. After l downloaded the file l checked the bank message. 

I do not have any intention of using it for 1 year. I just wanted one-time usage for a single save (it is FM24 database).

Understanding that this has happened because of my “negligence” (not an English speaker, lack a word), Is refund possible? Maybe refund for 11 months ? 

Thank you.

You do not have two subscriptions on this account, you probably have multiple accounts. You can search your other emails to try and find them here: https://sortitoutsi.net/shop/search 

@Patrick Bom @Sir Football done