ALL Issues with premium membership including cancelling- post here[read the opening post before posting]

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Mastercracker
4 days ago
1 hour ago
6
21 Jul 2026 08:00:09

I have had to create this account as I cant reset the password on my proper one. My proper one has a paid recurring sub attached. I have tried numerous times to reset and the email to reset never arrives. I dont really want to put my email in the thread, can someone help please, over DM? 

M.C
13 years ago
15 minutes ago
5,855
21 Jul 2026 09:26:49
By Mastercracker 21 July 2026 - 08:00 AM UTC 

I have had to create this account as I cant reset the password on my proper one. My proper one has a paid recurring sub attached. I have tried numerous times to reset and the email to reset never arrives. I dont really want to put my email in the thread, can someone help please, over DM? 

 

I'm replying to acknowledge this - and I do note you posted in another thread, too (I didn't get a chance to reply to that until seeing this).

 

I am flagging this with the Site Admin, @Footygamer. For context - he is the only one who is able to support with such issues; the remainder of the staff (such as myself) do not have the level of permission required to assist. I totally agree with you about not sharing details about your account on the public forum; so good instincts on that front.

 

As well as tagging him in my reply, I have also reached out to him on Discord to draw his attention to it. From my perspective, that is about as much as I am able to do, alas. I am not aware of any widespread issues with site-issued emails (e.g. password recovery emails etc). If you wanted to DM me your username (only), I could look up the account and probably work with you to confirm that you are using the right details to trigger the recovery email…but really, the only thing we could get to is proving the email address associated with the account is correct. If it transpires there is an issue with the email being triggered/delivered then I would not be able to assist further and would, again, need to defer to the Site Admin.

Mastercracker
4 days ago
1 hour ago
6
21 Jul 2026 09:54:22
By M.C 21 July 2026 - 09:26 AM UTC 

I'm replying to acknowledge this - and I do note you posted in another thread, too (I didn't get a chance to reply to that until seeing this).

 

I am flagging this with the Site Admin, @Footygamer. For context - he is the only one who is able to support with such issues; the remainder of the staff (such as myself) do not have the level of permission required to assist. I totally agree with you about not sharing details about your account on the public forum; so good instincts on that front.

 

As well as tagging him in my reply, I have also reached out to him on Discord to draw his attention to it. From my perspective, that is about as much as I am able to do, alas. I am not aware of any widespread issues with site-issued emails (e.g. password recovery emails etc). If you wanted to DM me your username (only), I could look up the account and probably work with you to confirm that you are using the right details to trigger the recovery email…but really, the only thing we could get to is proving the email address associated with the account is correct. If it transpires there is an issue with the email being triggered/delivered then I would not be able to assist further and would, again, need to defer to the Site Admin.

 

Thanks. The email address I'm putting in is definitely correct, it my main email address that I've had for about 25 years and I am still getting the occasional ‘summary’ email from sortitoutsi on there. I will DM you though anyway to confirm.

 

Worst case scenario, my paid sub could be transferred to this account if thats easier. Its not like I have any particular attachment to the old one, I just want to be able to download stuff at the speeds I've paid for.

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