Home
FM Discord
YouTube Channel
FM24 Data Update
FM26 Data Update
FM26 OOP Player Roles
Downloads
Graphics
Challenges
Blog
Forums
Videos
Tactics
FM26
FM26 Real Name Fix
FM26 Shortlists
FM26 DB
FM26 Men's Wonderkids
FM26 Women's Wonderkids
FM26 Men's Club Finances
FM26 Women's Club Finances
FM24 Update
FM24
FM23
FM Saves
FM Database
FM Guides
Installation Guides
Records
Search
Anton Sahharovas
Hello,
I would like to request a refund.
I accidentally purchased the Premium Membership, but I already had an active subscription. After the purchase, I noticed the message saying "You already have this! No need to buy it."
Could you please refund the payment if possible?
Thank you very much for your time and assistance.
Jeppe Petersen
Hello @Footygamer i thought it was canceled, but to my surprise it took all of my money I had left so I would like a refund pls?
Samhcfc648
Hello @Footygamer ,
I purchased the enhanced data update yesterday, the order is showing as complete in my shop orders but I can't seem to download the enhanced version. The only version I can see to download is the basic free version. Can you please advise?
Mastercracker
I have had to create this account as I cant reset the password on my proper one. My proper one has a paid recurring sub attached. I have tried numerous times to reset and the email to reset never arrives. I dont really want to put my email in the thread, can someone help please, over DM?
M.C
I'm replying to acknowledge this - and I do note you posted in another thread, too (I didn't get a chance to reply to that until seeing this).
I am flagging this with the Site Admin, @Footygamer. For context - he is the only one who is able to support with such issues; the remainder of the staff (such as myself) do not have the level of permission required to assist. I totally agree with you about not sharing details about your account on the public forum; so good instincts on that front.
As well as tagging him in my reply, I have also reached out to him on Discord to draw his attention to it. From my perspective, that is about as much as I am able to do, alas. I am not aware of any widespread issues with site-issued emails (e.g. password recovery emails etc). If you wanted to DM me your username (only), I could look up the account and probably work with you to confirm that you are using the right details to trigger the recovery email…but really, the only thing we could get to is proving the email address associated with the account is correct. If it transpires there is an issue with the email being triggered/delivered then I would not be able to assist further and would, again, need to defer to the Site Admin.
Mastercracker
Thanks. The email address I'm putting in is definitely correct, it my main email address that I've had for about 25 years and I am still getting the occasional ‘summary’ email from sortitoutsi on there. I will DM you though anyway to confirm.
Worst case scenario, my paid sub could be transferred to this account if thats easier. Its not like I have any particular attachment to the old one, I just want to be able to download stuff at the speeds I've paid for.
Footygamer
@Mastercracker if you login through one of the accounts like gmail, facebook, twitter, steam etc and it has the same email address you'll be able to login and change the password.
You can also add [email protected] to your address book to try and ensure it gets through spam filters (also check your spam box)
Footygamer
I can't see any issue with your account @Samhcfc648 can you please screenshot what your'e seeing.
Samhcfc648
@Footygamer
Please find screenshots attached. I can see the download link for the free version but not the enhanced version. There's also a ‘Download’ button just to the left of ‘Forum’ but this just takes me back to the previous page so I can't find anywhere to download the enhanced data version.