ALL Issues with premium membership post here[read the opening post before posting] - Site Support and Feedback - FM24/25 Update

Is it to possible to have a refund on a mistake purchase? I did not mean to purchase it as PayPal automatically took the money after I pressed to view the purchase ?
thanks

thesoloyolo123

5 years ago

3 months ago

9

Premium

20 Jan 2021 19:19:03

having trouble with the subscription it says awaiting payment but yet money was taking out of the account please help @Footygamer

kingrobbo

15 years ago

17 seconds ago

11,516

20 Jan 2021 19:31:12

By thesoloyolo123 On 20 January 2021 - 19:19 PM UTC

having trouble with the subscription it says awaiting payment but yet money was taking out of the account please help @Footygamer

this is what your order shows-

https://i.gyazo.com/d3200fa932d4c910a85f92db7a897f1f.png

thesoloyolo123

5 years ago

3 months ago

9

Premium

20 Jan 2021 19:34:14

yes i know but i think money was taken from account

kingrobbo

15 years ago

17 seconds ago

11,516

20 Jan 2021 19:40:16

By thesoloyolo123 On 20 January 2021 - 19:34 PM UTC

yes i know but i think money was taken from account

yes it probably has mate ....I just paid for something via online banking it has gone instantly from my account it might not clear the other side for 24 hours+ no idea how long it takes with us it is usually very quick but only footy could answer that, sit tight I hope this clears quickly for you, you have tagged him so he will look at it
cheers

thesoloyolo123

5 years ago

3 months ago

9

Premium

20 Jan 2021 19:41:58

alrigh thanks for texting me its all good was just scared i wasnt gonna recive the membeship thanks for getting back to me probs brexit and all that

kingrobbo

15 years ago

17 seconds ago

11,516

20 Jan 2021 19:45:13

By thesoloyolo123 On 20 January 2021 - 19:41 PM UTC

alrigh thanks for texting me its all good was just scared i wasnt gonna recive the membeship thanks for getting back to me probs brexit and all that

no worries PM me proof you did pay I can update your account now

kingrobbo

15 years ago

17 seconds ago

11,516

20 Jan 2021 23:51:08

See you are showing as a premium member so all sorted

gavhop123

4 years ago

1 week ago

5

Premium

26 Jan 2021 11:32:38

i have had £10 taken out of my paypal account with notice - how do i claim this back?

I have contacted paypal and open a case

Noz

14 years ago

3 years ago

1

26 Jan 2021 12:05:28

hello, i sent an email to the paypal email address requesting a refund of the auto-renewal, having cancelled the option in my account - would someone (@Footygamer?) look into it please, thanks

MR JAKE A B ROWLANDS

3 years ago

1

07 Feb 2021 21:11:58

Hi, i am a premium member and i am struggling to download the facepack. I have downloaded the complete pack with winrar and created a graphics folder and put the pack in it. I then ticked reload skin when confirming changes, and then reloaded the skins. Im not the best with technology and would appreciate help.

kingrobbo

15 years ago

17 seconds ago

11,516

07 Feb 2021 21:49:06

By MR JAKE A B ROWLANDS 07 February 2021 - 21:11 PM UTC

Hi, i am a premium member and i am struggling to download the facepack. I have downloaded the complete pack with winrar and created a graphics folder and put the pack in it. I then ticked reload skin when confirming changes, and then reloaded the skins. Im not the best with technology and would appreciate help.

just to be sure your issue isnt with your membership per se as you can download with no issues?

so your issue is getting the facepacks to work in game in that case this thread is the one to post in- https://sortitoutsi.net/content/359/megapack-technical-support-thread

also there is a specific forum for facepacks

cheers

Liam Hopkins

3 years ago

1 year ago

1

11 Feb 2021 11:04:42

@Footygamer Hi I have paid through Paypal for premium subscription but it's still asking me to subscribe

Thunderpantzz

5 years ago

9 months ago

1

11 Feb 2021 12:56:46

Hi, I have trouble getting premium membership with Paypal, cause I'm living in Turkey and Paypal is banned here. What can I do about this issue? Do you have alternative payment methods?

phillstanyo

7 years ago

11 months ago

5

11 Feb 2021 19:13:41

@Footygamer Hi, I just purchased premium & money went out but orders on my profile don't show the purchase + neither when I try searching using my email. Any help?

Edit: Sorted now thanks!

kingrobbo

15 years ago

17 seconds ago

11,516

11 Feb 2021 19:24:36

By phillstanyo 11 February 2021 - 19:13 PM UTC

@Footygamer Hi, I just purchased premium & money went out but orders on my profile don't show the purchase + neither when I try searching using my email. Any help?

in your profile check your shop orders it will show order status

edit see you have checked yes mate nothing showing perhaps footy can assist

cheers

phillstanyo

7 years ago

11 months ago

5

11 Feb 2021 19:26:23

By kingrobbo 11 February 2021 - 19:24 PM UTC

in your profile check your shop orders it will show order status

Shows 5th April 2020 as the latest, I can't see status for the purchase I made today.

kingrobbo

15 years ago

17 seconds ago

11,516

11 Feb 2021 19:27:07

By phillstanyo 11 February 2021 - 19:26 PM UTC

Shows 5th April 2020 as the latest, I can't see status for the purchase I made today.

yes nothing showing

george_sdl

13 years ago

5 months ago

1

Premium

11 Feb 2021 19:31:26

Hello, I payed for premium account 2 hours ago. but i dont see the action only on my paypal profil. I dont see this in my account on the shopping history.

Please can you activa the premium membership?

thanks @Footygamer

2021-02-12 Update: problem solved :-)

many thanks!

avematthew

4 years ago

2 years ago

2

11 Feb 2021 20:59:51

I am having a similar issue. I purchased the premium membership and it doesn't show up in the “shop orders” section, even when I search my paypal email address on that page. @Footygamer

kingrobbo

15 years ago

17 seconds ago

11,516

11 Feb 2021 21:56:09

@Footygamer seems to be an issue with the orders above

users also need to read the opening post as you need to tag footygamer into your post

hanschristiante

18 years ago

7 months ago

1

11 Feb 2021 22:13:32

I am having a similar issue as well. I just purchased the premium membership but nothing happened.

No orders found when I search my paypal email address. Help please @Footygamer

kingrobbo

15 years ago

17 seconds ago

11,516

12 Feb 2021 02:50:37

By Thunderpantzz 11 February 2021 - 12:56 PM UTC

Hi, I have trouble getting premium membership with Paypal, cause I'm living in Turkey and Paypal is banned here. What can I do about this issue? Do you have alternative payment methods?

https://sortitoutsi.net/content/56877/only-able-to-subscribe-via-paypal

answered there

joaoluisrs

11 years ago

1 year ago

2

17 Feb 2021 23:52:26

Cheers!

I just started playing FM21 and was about do download the facepacks and databases, but when I went to actually download them, I couldn't do it trough the premium membership option.

The problem is I've been subscribing since july of 2020 and once the membership is yearly I should still be able to download the items through the premium membership, right? Can anyone tell me why this happened?

Thanks in advance.

@Footygamer

kingrobbo

15 years ago

17 seconds ago

11,516

18 Feb 2021 00:32:28

By joaoluisrs 17 February 2021 - 23:52 PM UTC

Cheers!
I just started playing FM21 and was about do download the facepacks and databases, but when I went to actually download them, I couldn't do it trough the premium membership option.
The problem is I've been subscribing since july of 2020 and once the membership is yearly I should still be able to download the items through the premium membership, right? Can anyone tell me why this happened?
Thanks in advance.
@Footygamer

Hi

there is nothing showing in your account that you have ever had premium membership, have you perhaps got another account?

footygamer can update you when he is free, but as shown nothing showing up in your account

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