dylanpl
9 years ago
1 month ago
3
Premium

@Footygamer Hi I purchased premium membership but I don't think I currently have access to premium content as I am trying to download the cut out facepack but cannot download it as 1 file. I also have not received my confirmation email

focifeco
2 years ago
1 month ago
29
Premium

Hi! I purchased premium membership, and i have received the comfirmation email, should i wait for a few days for the activation? Last year i dont remember that i had to wait for it, i could download the facepacks instantly after the purchase.

David Adefioye
6 years ago
1 year ago
1

Hi I purchased the membership but still cannot download packs help please

kingrobbo
13 years ago
17 minutes ago
10,843

Can users follow the advice in the opening post please tag the site admin into posts with issues

Cheers

Drewino
1 year ago
1 year ago
5
By Drewino 18 March 2021 - 16:51 PM UTC 

@Footygamer  I set up a premium account and am just making sure I have everything ready to link to my account I have my purchase receipt from Paypal and just waiting on the premium tag on my account I believe, I don't know how long it takes to get it verified but I'm eager to reap the benefits. 

 

PM me if you would like more sensitive details on the matter.

@kingrobbo  @Footygamer  I have my email from paypal but my account does not show premium

 

pereiraagb
2 years ago
4 days ago
13
Premium

Still no evolution, I don't have access to premium privileges… I buyed premium account on Thursday morning.

 

@Footygamer @kingrobbo plz helppp 🙂

kingrobbo
13 years ago
17 minutes ago
10,843
By pereiraagb 20 March 2021 - 00:27 AM UTC 

Still no evolution, I don't have access to premium privileges… I buyed premium account on Thursday morning.

 

@Footygamer @kingrobbo plz helppp 🙂

 

Hi the site has been down for approx 12 hours so there are issues on going here

I will upgrade your account to prem @Footygamer  can double check later

kingrobbo
13 years ago
17 minutes ago
10,843
By pereiraagb 20 March 2021 - 00:27 AM UTC 

Still no evolution, I don't have access to premium privileges… I buyed premium account on Thursday morning.

 

@Footygamer @kingrobbo plz helppp 🙂

 

done

 

 NB I didnt get any notification you tagged me so for users to be aware notifications ARE NOT WORKING

Andreas Motland
4 years ago
1 year ago
1
Premium

forget it, it fixed itself

kingrobbo
13 years ago
17 minutes ago
10,843
By Andreas Motland 20 March 2021 - 00:57 AM UTC 

forget it, it fixed itself

 

 

looks all fine now

Jippaa
1 year ago
3 months ago
1

I bought premium like 2 days ago with my paypal. 

But i didnt got a email. 

kingrobbo
13 years ago
17 minutes ago
10,843
By Jippaa 20 March 2021 - 07:28 AM UTC 

I bought premium like 2 days ago with my paypal. 

But i didnt got a email. 

 

Your account is premium

Drewino
1 year ago
1 year ago
5
By Drewino 19 March 2021 - 01:10 AM UTC 

@kingrobbo  @Footygamer  I have my email from paypal but my account does not show premium

@Footygamer @kingrobbo  Sorry for being spamming. I would just like to be able to find a solution to this. Still no luck getting premium on this account even used a PayPal that had the same email address. 

 

kingrobbo
13 years ago
17 minutes ago
10,843
By Drewino 20 March 2021 - 07:56 AM UTC 

@Footygamer @kingrobbo  Sorry for being spamming. I would just like to be able to find a solution to this. Still no luck getting premium on this account even used a PayPal that had the same email address. 

 

Hi tagging hasn't been working for days

It is now can't explain what your issue is pm me proof of payment and I can upgrade you 

@Footygamer just FYI

lboromark
16 years ago
4 months ago
6
Premium

@Footygamer got an email about my premium membership saying the following about my renewal:

 

The recent paypal payments for your premium subscription at sortitoutsi.net have been failing and if this continues then you will no longer have access to the variety of premium only features of the site.

 

Will it still go ahead or do I need to re-purchase?

kingrobbo
13 years ago
17 minutes ago
10,843
By lboromark 28 March 2021 - 11:21 AM UTC 

@Footygamer got an email about my premium membership saying the following about my renewal:

 

The recent paypal payments for your premium subscription at sortitoutsi.net have been failing and if this continues then you will no longer have access to the variety of premium only features of the site.

 

Will it still go ahead or do I need to re-purchase?

 

just checked your shop orders and your account should have expired on the 27/3/21 but it is showing as still active so something isnt right, 

 

Footygamer can update you when he is free

Thanks

Footygamer
16 years ago
1 day ago
26,155

@lboromark @kingrobbo There's a week of 8 days when paypal will try and keep taking the money, that's why it's expired but still active.

 

Lboromark is getting the emails during this period to let him know of the failures.

 

I'm afraid I can't tell you exactly why it's happening, it's usually because a bank account or credit card has expired or your balance on your account is too low.

 

Sometimes what happens is:

1st Jan - Attempts to take money not enough balance = failed

4th Jan - Attempt again, not enough balance = failed

8th Jan - Attempts again, not enough balance, uses backup balance e.g. bank account or credit card

 

So it may still work after the 8th day, but best to check your paypal account and see if there's any issues.


Sorry I can't help with more info about what the issue may be, for obvious reasons Paypal doesn't share info about your account with us 🙂

 

GZographos
11 years ago
2 months ago
4
Premium

I am a premium member which means I am paying money to this website but I have been prevented from sending private messages because I do not have a strong enough posting history?????

 

“This is to prevent against spam attacks.”???

 

How on earth could I be a spam, when I am paying you guys with my money???

 

This is ridiculous and I will not be renewing my subscription again.

 

Sorry.

mons
16 years ago
4 minutes ago
72,057
By GZographos 30 March 2021 - 16:29 PM UTC 

I am a premium member which means I am paying money to this website but I have been prevented from sending private messages because I do not have a strong enough posting history?????

 

“This is to prevent against spam attacks.”???

 

How on earth could I be a spam, when I am paying you guys with my money???

 

This is ridiculous and I will not be renewing my subscription again.

 

Sorry.

 

This restriction was added when a few months ago when a user whose profile had been dormant for a while and had only a handful of posts spammed the whole community with private messages of a very dubious nature. As a failsafe, this measure was added to prevent users who haven't been overly active from being able to do so again; I believe it's a 10 post minimum limit. This is your second post on these forums so you were caught up in this measure, inadvertently of course. Perhaps @Footygamer, the site owner and administrator, can design it so that premium members can be exempted from this restriction.

 

There will inevitably be a reason why things work in the way they do and you would do well to be a bit more patient. If you want to get in touch with someone, until Footygamer in a position to sort it out, perhaps you can tag them somewhere on the forum and ask them to PM you.

kingrobbo
13 years ago
17 minutes ago
10,843

@GZographos   

as Mons says the restrictions are there for that reason, if you have questions ask on the forums

GZographos
11 years ago
2 months ago
4
Premium
By kingrobbo 30 March 2021 - 19:04 PM UTC 

@GZographos   

as Mons says the restrictions are there for that reason, if you have questions ask on the forums

As I can understand, the user who spammed the whole community was not a premium member.

 

That was my whole point from the beginning.

 

I totally agree with Mons when he said that perhaps, the site owner and administrator, can design it so that premium members can be exempted from this restriction.

 

Footygamer
16 years ago
1 day ago
26,155

Yes that's a fair point and was just an oversight on my part and one i'll change now.

 

I think your original post could have been phrased a little better as a helpful suggestion for how it could be improved, rather than assuming that we've done it intentionally for some nevarious reason.

 

The limit is only 2 comments, if a spammer posts publicly they get caught by mods very quickly, but if they're sending private messages they can get missed for hours or even days and cause alot of problems. It also has the side benefit of stopping newbies direct messaging individuals for help rather than asking for help publicly on the forums. Messaging individuals directly for help puts undue demands on individuals who have already put alot of time and effort into something.

kingrobbo
13 years ago
17 minutes ago
10,843

added more info to the opening post can users check and follow the information there before posting

cheers

MartinW83
2 years ago
1 month ago
7

Hi,

 

First of all, love your work. Thanks for doing it. Small problem though - my PayPal account was charged in May 2021, even though I'm sure I turned off auto-renew. Either way, I don't have premium membership access and my shop orders page has no record of an order. Can you please issue me a refund and make sure this doesn't happen in May 2022? Cheers.

Footygamer
16 years ago
1 day ago
26,155
By MartinW83 10 August 2021 - 10:57 AM UTC 

Hi,

 

First of all, love your work. Thanks for doing it. Small problem though - my PayPal account was charged in May 2021, even though I'm sure I turned off auto-renew. Either way, I don't have premium membership access and my shop orders page has no record of an order. Can you please issue me a refund and make sure this doesn't happen in May 2022? Cheers.

 

Hey i've PM'd you for your paypal email address 🙂

David Silvieus
2 years ago
2 months ago
1
Premium

@Footygamer 

 

Hi there! I purchased membership last August during quarantine, but honestly forgot I had been subscribed. I was just recently charged two days ago for the yearly renewal and was wondering if it is possible to refund the payment and remove the membership? I appreciate the work you guys do here on the site but I really don't play FM enough anymore to justify the membership. I had sent an email to the address listed by paypal but never got a message back so just thought I'd post here as well.

 

Thank you!

FM2010OP
2 years ago
1 month ago
3
Premium

@Footygamer I would like to cancel the renewing of my annual Premium Membership.I paid as a guest so can't stop it.Please renew any recent payments please as I forgot I had the account.

Could you please reply by email to confirm this has occurred.

Thanks in advance

jb12780
11 years ago
1 week ago
0
Premium

@Footygamer recently changed cards so my previous payment method was declined. Would like to renew for another year. 

Footygamer
16 years ago
1 day ago
26,155
By jb12780 07 October 2021 - 14:30 PM UTC 

@Footygamer recently changed cards so my previous payment method was declined. Would like to renew for another year. 

 

You should be able to do this within Paypal.

 

I think the Paypal emails can be confusing sometimes and what happens is that you get the failed emails and then after a couple of attempts Paypal will automatically use one of your alternative payment methods on your account.

 

But I don't have control over exactly what Paypal does in this regards unfortunately. If it expires you can always sign up again 🙂

Harry Redman
1 year ago
2 weeks ago
1
Premium

@Footygamer been billed twice for my premium subscription, can i be refunded??

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