joaoluisrs
7 years ago
5 days ago
2

I assumed that the email in the paypal account was the same as the sortioutsi account. Turns out I do have another account and the premium subscription is in that other account!
So problem solved! Thanks!

kingrobbo
11 years ago
53 minutes ago
8,526
By joaoluisrs 18 February 2021 - 00:36 AM UTC 

I assumed that the email in the paypal account was the same as the sortioutsi account. Turns out I do have another account and the premium subscription is in that other account!
So problem solved! Thanks!

 

glad its sorted

Footygamer
14 years ago
31 minutes ago
13,386
By joaoluisrs 17 February 2021 - 23:52 PM UTC 

Cheers!

I just started playing FM21 and was about do download the facepacks and databases, but when I went to actually download them, I couldn't do it trough the premium membership option.

The problem is I've been subscribing since july of 2020 and once the membership is yearly I should still be able to download the items through the premium membership, right? Can anyone tell me why this happened?

Thanks in advance.

@Footygamer 

 

Yeah this usually happens because you accidentally have two accounts. If you visit the shop page at the bottom there's an option to search your paypal email address and find any accounts associated with it: https://sortitoutsi.net/shop

 

Martyn H
3 months ago
1 month ago
1

Hi All, @Footygamer  

 

I purchased a premium membership some 2 months ago and have still not showing as a premium member. If  i am not going to be upgraded would like a refund

 

Thanks

Footygamer
14 years ago
31 minutes ago
13,386
By Martyn H 24 February 2021 - 03:13 AM UTC 

Hi All, @Footygamer  

 

I purchased a premium membership some 2 months ago and have still not showing as a premium member. If  i am not going to be upgraded would like a refund

 

Thanks

 

I can't see any orders associated with your account, this normally happens because you accidentally have two accounts, can you use this search to search for your order in another account

 

If you can't find it can you PM me your email address?

Wezz Vlaeminck
4 years ago
1 month ago
4
Premium

Hello,

 

i wanted to purchase it trough Paypal (bank account or prepaid mastercard) but it don't let me.. It is sad

kingrobbo
11 years ago
53 minutes ago
8,526
By Wezz Vlaeminck 10 March 2021 - 22:54 PM UTC 

Hello,

 

i wanted to purchase it trough Paypal (bank account or prepaid mastercard) but it don't let me.. It is sad

 

you can pay through paypal?

Wezz Vlaeminck
4 years ago
1 month ago
4
Premium
By kingrobbo 10 March 2021 - 23:07 PM UTC 

you can pay through paypal?

 

The payment options in Paypal did not work, only could do trough bank or mastercard. But it did not work

kingrobbo
11 years ago
53 minutes ago
8,526
By Wezz Vlaeminck 10 March 2021 - 23:13 PM UTC 

The payment options in Paypal did not work, only could do trough bank or mastercard. But it did not work

 

payment is only paypal as far as I know, @Footygamer  has said before thats the only option

 

and as per the opening post of this thread you need to tag him into your post if getting issues

kingrobbo
11 years ago
53 minutes ago
8,526
By Wezz Vlaeminck 10 March 2021 - 23:13 PM UTC 

The payment options in Paypal did not work, only could do trough bank or mastercard. But it did not work

its worked as you have your prem membership😉

https://gyazo.com/68d0d38c0446b28263f9a2a6d5d7f00b

 

Footygamer
14 years ago
31 minutes ago
13,386

I think sometimes Paypal shows some messages telling you need a backup credit card or bank account on your account and this confuses people. It's a case of Paypal not being very clear on their end and nothing we can do anything about unfortunately.

 

Glad it got sorted 🙂

P R
1 month ago
2 weeks ago
3
Premium

Hey Guys, same here…premium membership but no premium downloadlinks available.

 

@Footygamer 

mons
14 years ago
9 hours ago
48,665
By P R 14 March 2021 - 12:52 PM UTC 

Hey Guys, same here…premium membership but no premium downloadlinks available.

 

@Footygamer 

 

There's a small period between when you pay for your premium membership and when the payment is approved and your premium membership is activated. As your profile was only created 33 minutes ago, I suspect you are in this period right now. Check the site a bit later on today and you should be fine.

kingrobbo
11 years ago
53 minutes ago
8,526
By P R 14 March 2021 - 12:52 PM UTC 

Hey Guys, same here…premium membership but no premium downloadlinks available.

 

@Footygamer 

 

in your profile if you check shop orders it will show the status, I presume that is cancelled from your end?

 

P R
1 month ago
2 weeks ago
3
Premium
By kingrobbo 14 March 2021 - 20:43 PM UTC 

in your profile if you check shop orders it will show the status, I presume that is cancelled from your end?

 

 

Yes its cancelled from my end but it should still be valid for a whole year, right?

kingrobbo
11 years ago
53 minutes ago
8,526
By P R 14 March 2021 - 22:16 PM UTC 

Yes its cancelled from my end but it should still be valid for a whole year, right?

 

according to that yes ,but only footygamer deals with membership so he can better clarify,  as you are not showing up as a premium member here 

P R
1 month ago
2 weeks ago
3
Premium
By kingrobbo 14 March 2021 - 22:24 PM UTC 

according to that yes ,but only footygamer deals with membership so he can better clarify,  as you are not showing up as a premium member here 

 

According to your screenshot I should show up as a premium member cause I paid for it 😅

kingrobbo
11 years ago
53 minutes ago
8,526
By P R 15 March 2021 - 06:37 AM UTC 

According to your screenshot I should show up as a premium member cause I paid for it 😅

 

You show as a premium member on site under your username as all premium members do

Cookie1899
5 years ago
2 weeks ago
3
Premium

I've also an issue with my premium account.
It always says “No orders found. Make sure to use the email address you use with paypal.”

I checked the e-mail adress, but its the same that i've payed and registered.
Paypal also says the transaction is done.

Thanks for ur help in advance and ur great work at all!

kingrobbo
11 years ago
53 minutes ago
8,526
By Cookie1899 17 March 2021 - 22:59 PM UTC 

I've also an issue with my premium account.
It always says “No orders found. Make sure to use the email address you use with paypal.”

I checked the e-mail adress, but its the same that i've payed and registered.
Paypal also says the transaction is done.

Thanks for ur help in advance and ur great work at all!

you need to tag @Footygamer  into your posts as the opening post states mate otherwise it can get missed by him

 

FYI its done now but there is a bug on the forums with tagging not working currently so just bear with us he will be in touch in due course

cheers

 

Cookie1899
5 years ago
2 weeks ago
3
Premium

Thanks for ur help!

I'll stay in touch.

kingrobbo
11 years ago
53 minutes ago
8,526
Cookie1899
5 years ago
2 weeks ago
3
Premium

Thanks for your help it's working now 🙂

 

pereiraagb
7 months ago
1 week ago
4
Premium

Hello, sorry if you answered to this question before but i did'nt understood, my subscribtion doesn't work what can I do plz ? @Footygamer 

 

 

kingrobbo
11 years ago
53 minutes ago
8,526
By Cookie1899 18 March 2021 - 07:03 AM UTC 

Thanks for your help it's working now 🙂

 

Great news 👍

mons
14 years ago
9 hours ago
48,665
By pereiraagb 18 March 2021 - 08:49 AM UTC 

Hello, sorry if you answered to this question before but i did'nt understood, my subscribtion doesn't work what can I do plz ? @Footygamer 

 

There's a small period between when you pay for your premium membership and when the payment is approved and your premium membership is activated. I suspect you are in this period right now. Check the site a bit later on today and you should be fine.

Drewino
1 month ago
4 weeks ago
5

@Footygamer  I set up a premium account and am just making sure I have everything ready to link to my account I have my purchase receipt from Paypal and just waiting on the premium tag on my account I believe, I don't know how long it takes to get it verified but I'm eager to reap the benefits. 

 

PM me if you would like more sensitive details on the matter.

Joe_G96
1 month ago
1 week ago
2
Premium

@kingrobbo @Footygamer  Hi, have paid for subscription through PayPal only ten minutes ago and still can't download full graphics/facepacks could this be rectified please? I have paypal/sortitoutsi proof of purchase if needed

 Thanks in advance

Joe_G96
1 month ago
1 week ago
2
Premium

@Footygamer @kingrobboSorry have just re-read your original post re the site admin being in Australia, seeing as it's only dawn there I'll wait it out for a few hours aha

pereiraagb
7 months ago
1 week ago
4
Premium
By mons 18 March 2021 - 09:45 AM UTC 

There's a small period between when you pay for your premium membership and when the payment is approved and your premium membership is activated. I suspect you are in this period right now. Check the site a bit later on today and you should be fine.

 

Thanks for the answer, I still don't have access to premium privileges but I'll wait until tomorrow no pb

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