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I have manually set you as a premium member as I can see your shop order but you weren't showing as premium
Try it now
Working now 🙂
Just paid for the premium, and have confirmation from PayPal. However it does not appear shop orders.
Hello, I paid for premium less than a month ago with confirmation from Paypal, but there is no appearance in shop orders and it is not working here.
only footygamer can resolve your issue
@SamMcSam123 this normally happenings because you have two accounts under two different email addresses. If you go to the shop orders page you can type in your paypal email and find your orders.
If that doesn't work you can PM me your paypal email address and i'll look into it.
@Neil Murphy1 Try the steps mentioned by @Footygamer in the above post to see if that works
I am trying to download the latest facepack but I'm being asked to sign up as a premium member despite already having a yearly paid subscription. Could you advise as to why this is?
According to your shop orders your premium membership expired years ago, are you using more than one account here?
I don’t think I am no. According to my PayPal account though I’ve been paying a fee every January. If I private message you my paypal details is there a way you can find out which account oh here they are linked to?
Problem solved, it seems like I have some how managed to create two accounts with a very similar name! Not entirely sure why.
It usually is the case
@Footygamer Hello mate, same issue as above. Bought Premium via PayPal but not active. Can you look into please?
Hello @Footygamer ! I have annual subscription for premium membership. Last donation was in May 2022 via paypal. But my profile just does not have premium membership right now (last season it worked fine for me). Can you check/fix that manually? Thanks in advance!
I forgot to cancel my subscription and payment has been made on out of date debit card via PayPal
not sure what to do now
i have cancelled subscription now via PayPal but not sure who I contact to let them know what’s happened
Iam cancelling as not got any time to play FM
any help would be great
There is no record on your profile of ever having had premium membership. Did you have premium membership on another account perchance?
I have a premium membership (10 punds has been drawn today, for third year straight), but not according to my profile on here…Please, help me with this. This is the second time I pay 10 punds without being able to download premium @Footygamer
Your account is 2 months old, so I can't see how you can have had the premium membership for 2 years before now. Are you sure this is the same account on which you have premium membership? Could you have been using another name perchance?
Then I should be logged into your website with a wrong account. But you must be able to see what account that is (I have no idea) if you check my PayPal payment or search for my name in your system?
I found the old account, never mind! Sorry for the hassle. I'll delete this account.
Edit: Solved 👍
I have found the correct account, sorry for my message and thank you :/ 🙂
been trying to download a facepack and it says that i need a premium membership even tho i bought it earlier and it shows in the orders that i have a membership, can you check whats wrong?
As I can see the premium membership has been purchased (but is still being processed), I have manually changed your status over 😉
There was an issue with my premium renewing as my new card on Paypal hadn't linked to the renewal, I have now sorted it out so need you to claim again, I couldn't find anywhere to let you know by direct message?
@Footygamer I wasn't aware that it was an automatic renewal for the premium membership. I have just received an email saying that you have taken another payment for £10.00 from my PayPal account.
I will not be playing FM 2023, so can I please receive a refund back to my PayPal account.
All sorted now, its been taken