@Ary Reyes, we're looking for our images to have the background removed smoothly and to be cropped within 2-3 pixels of the chin, nudging the collar up if need be. This thread contains guidelines for what we're looking for in our cuts in terms of dimensions, snow, collars, face orientation etc. and video tutorials for each element.

Can you provide us with the original source images without the background removed for the two rejected photos  so that we can cut it accordingly?

If you want to give it another go yourself, I would recommend using remove.bg, which is a free online tool which removes the background to an excellent standard, for free and almost instantly.

Here's a couple of videos on how to use it, one when combined with Photoshop and another using photopea.com, which is a free online app so close to Photoshop that it has the same shortcuts, layout and icons.

If you don't have Photoshop, photopea.com is the tool I would recommend to use to tweak the draft cut produced by remove.bg. It's more powerful and versatile than GIMP and other similar tools.