ALL Issues with premium membership post here[read the opening post before posting]

@Footygamer Hi I purchased premium membership but I don't think I currently have access to premium content as I am trying to download the cut out facepack but cannot download it as 1 file. I also have not received my confirmation email

Hi! I purchased premium membership, and i have received the comfirmation email, should i wait for a few days for the activation? Last year i dont remember that i had to wait for it, i could download the facepacks instantly after the purchase.

Hi I purchased the membership but still cannot download packs help please

Can users follow the advice in the opening post please tag the site admin into posts with issues

Cheers

@kingrobbo  @Footygamer  I have my email from paypal but my account does not show premium

Still no evolution, I don't have access to premium privileges… I buyed premium account on Thursday morning.

@Footygamer @kingrobbo plz helppp 🙂

Hi the site has been down for approx 12 hours so there are issues on going here

I will upgrade your account to prem @Footygamer  can double check later

done

 NB I didnt get any notification you tagged me so for users to be aware notifications ARE NOT WORKING

forget it, it fixed itself

looks all fine now

I bought premium like 2 days ago with my paypal. 

But i didnt got a email. 

Your account is premium

@Footygamer @kingrobbo  Sorry for being spamming. I would just like to be able to find a solution to this. Still no luck getting premium on this account even used a PayPal that had the same email address. 

Hi tagging hasn't been working for days

It is now can't explain what your issue is pm me proof of payment and I can upgrade you 

@Footygamer just FYI

@Footygamer got an email about my premium membership saying the following about my renewal:

The recent paypal payments for your premium subscription at sortitoutsi.net have been failing and if this continues then you will no longer have access to the variety of premium only features of the site.

Will it still go ahead or do I need to re-purchase?

just checked your shop orders and your account should have expired on the 27/3/21 but it is showing as still active so something isnt right, 

Footygamer can update you when he is free

Thanks

@lboromark @kingrobbo There's a week of 8 days when paypal will try and keep taking the money, that's why it's expired but still active.

Lboromark is getting the emails during this period to let him know of the failures.

I'm afraid I can't tell you exactly why it's happening, it's usually because a bank account or credit card has expired or your balance on your account is too low.

Sometimes what happens is:

1st Jan - Attempts to take money not enough balance = failed

4th Jan - Attempt again, not enough balance = failed

8th Jan - Attempts again, not enough balance, uses backup balance e.g. bank account or credit card

So it may still work after the 8th day, but best to check your paypal account and see if there's any issues.

Sorry I can't help with more info about what the issue may be, for obvious reasons Paypal doesn't share info about your account with us 🙂

I am a premium member which means I am paying money to this website but I have been prevented from sending private messages because I do not have a strong enough posting history?????

“This is to prevent against spam attacks.”???

How on earth could I be a spam, when I am paying you guys with my money???

This is ridiculous and I will not be renewing my subscription again.

Sorry.

This restriction was added when a few months ago when a user whose profile had been dormant for a while and had only a handful of posts spammed the whole community with private messages of a very dubious nature. As a failsafe, this measure was added to prevent users who haven't been overly active from being able to do so again; I believe it's a 10 post minimum limit. This is your second post on these forums so you were caught up in this measure, inadvertently of course. Perhaps @Footygamer, the site owner and administrator, can design it so that premium members can be exempted from this restriction.

There will inevitably be a reason why things work in the way they do and you would do well to be a bit more patient. If you want to get in touch with someone, until Footygamer in a position to sort it out, perhaps you can tag them somewhere on the forum and ask them to PM you.

@GZographos   

as Mons says the restrictions are there for that reason, if you have questions ask on the forums

As I can understand, the user who spammed the whole community was not a premium member.

That was my whole point from the beginning.

I totally agree with Mons when he said that perhaps, the site owner and administrator, can design it so that premium members can be exempted from this restriction.

Yes that's a fair point and was just an oversight on my part and one i'll change now.

I think your original post could have been phrased a little better as a helpful suggestion for how it could be improved, rather than assuming that we've done it intentionally for some nevarious reason.

The limit is only 2 comments, if a spammer posts publicly they get caught by mods very quickly, but if they're sending private messages they can get missed for hours or even days and cause alot of problems. It also has the side benefit of stopping newbies direct messaging individuals for help rather than asking for help publicly on the forums. Messaging individuals directly for help puts undue demands on individuals who have already put alot of time and effort into something.

added more info to the opening post can users check and follow the information there before posting

cheers

Hi,

First of all, love your work. Thanks for doing it. Small problem though - my PayPal account was charged in May 2021, even though I'm sure I turned off auto-renew. Either way, I don't have premium membership access and my shop orders page has no record of an order. Can you please issue me a refund and make sure this doesn't happen in May 2022? Cheers.

Hey i've PM'd you for your paypal email address 🙂

@Footygamer 

Hi there! I purchased membership last August during quarantine, but honestly forgot I had been subscribed. I was just recently charged two days ago for the yearly renewal and was wondering if it is possible to refund the payment and remove the membership? I appreciate the work you guys do here on the site but I really don't play FM enough anymore to justify the membership. I had sent an email to the address listed by paypal but never got a message back so just thought I'd post here as well.

Thank you!

@Footygamer I would like to cancel the renewing of my annual Premium Membership.I paid as a guest so can't stop it.Please renew any recent payments please as I forgot I had the account.

Could you please reply by email to confirm this has occurred.

Thanks in advance

@Footygamer recently changed cards so my previous payment method was declined. Would like to renew for another year. 

You should be able to do this within Paypal.

I think the Paypal emails can be confusing sometimes and what happens is that you get the failed emails and then after a couple of attempts Paypal will automatically use one of your alternative payment methods on your account.

But I don't have control over exactly what Paypal does in this regards unfortunately. If it expires you can always sign up again 🙂

@Footygamer been billed twice for my premium subscription, can i be refunded??