Refund?

6,271 22
Login to Comment Search

Klaus Due Pedersen
13 years ago
5 years ago
5
25 Nov 2013 22:25:27
Hi there

I can't find any contact information, besides [email protected]. I wrote twice, but still no reply. Thing is, I had no idea I had a subscription going on at sortitoutsi.com. What am I paying for, and is it possible to get a refund? Those money was supposed to be spend on something else.
Shedender
20 years ago
5 days ago
13,752
26 Nov 2013 10:53:33
Can you not just click "cancel Paypal subscription"?
MarcMCFC1986
14 years ago
1 month ago
19
26 Nov 2013 12:08:21
Same!

At no point do I remember agreeing to pay £10 be a member of a website which I never go on.

Please refund my £10.
Crane
16 years ago
2 months ago
2,436
Premium
26 Nov 2013 12:55:28
If you sign up for a Premium Membership, it quite clearly states on the first billing page on Paypal that it's £10 yearly.
Poe
20 years ago
1 week ago
3,676
26 Nov 2013 17:18:05
Aye, if you can't remember signing up then thats very strange.

But if you do remember then I doubt we'll be able to help you.
Klaus Due Pedersen
13 years ago
5 years ago
5
26 Nov 2013 18:37:19
Cancelling the subscription wont return my money.

I paid to get access to the mega-packs, that year, nothing else. No automatic yearly subscription renewal. I guess it's my own fault for not reading everything, but still I ask for an act of kindness and return my money I don't even own FM14, so I wont be using your services this year.
Footygamer
20 years ago
4 months ago
981,621
26 Nov 2013 20:13:45
When did you email? I haven't received any. Either way I will sort this out for you tomorrow if that's okay
Klaus Due Pedersen
13 years ago
5 years ago
5
28 Nov 2013 20:53:04
November 1. and 12.

That is great customer service. Thank you!
nick1408
14 years ago
4 days ago
1
18 Dec 2013 06:58:28
I just found the transaction as well. I don't want a yearly subscription. Cancel my payments please
Footygamer
20 years ago
4 months ago
981,621
18 Dec 2013 15:35:02
Done
gavinmackenzie
15 years ago
10 years ago
4
03 Jan 2014 16:43:02
I was likewise very surprised to see money taken off my account for something I didn't realize was an automatically renewing subscription.
I do not use FM 14, and signed up to get packs for FM 13.
I think I should have to click on something to confirm I want to auto renew my account, instead of automatic renewals being default.
The only reason for this is pure trickery and the hope to make extra money off people that otherwise would never have signed up again for the service.
Pretty shameful.
I would like a refund as well.
Crane
16 years ago
2 months ago
2,436
Premium
03 Jan 2014 17:00:01
By Crane | On 26 November 2013 - 12:55 PM
If you sign up for a Premium Membership, it quite clearly states on the first billing page on Paypal that it's £10 yearly.

By gavinmackenzie | On 03 January 2014 - 16:43 PM
I was likewise very surprised to see money taken off my account for something I didn't realize was an automatically renewing subscription.
I do not use FM 14, and signed up to get packs for FM 13.
I think I should have to click on something to confirm I want to auto renew my account, instead of automatic renewals being default.
The only reason for this is pure trickery and the hope to make extra money off people that otherwise would never have signed up again for the service.
Pretty shameful.
I would like a refund as well.


Not really. It's quite clearly explained that it's yearly. I'd call it pure stupidity on your part.
gavinmackenzie
15 years ago
10 years ago
4
03 Jan 2014 17:11:41
Thanks Crane. Perhaps you could explain to me where I go to in my settings to remove this automatic renewal? I can't find it.
Footygamer
20 years ago
4 months ago
981,621
04 Jan 2014 23:37:46
Hi gavin sorry about Crane's response. I'm sorry that you've had the money taken unexpectedly and I will look into refunding you now
Footygamer
20 years ago
4 months ago
981,621
04 Jan 2014 23:44:52
Gavin you do not seem to have a paypal subscription with this account. It is likely that you have two accounts with the site and the paypal subscription is associated with that account but I cannot refund you unless I can find the correct subscription.

Can you please PM me your paypal email address so that I can try and find it
Telegram Sam
18 years ago
8 months ago
5,083
05 Jan 2014 01:31:31
I might be off the mark, but could these people not be paying for the membership to get the premium downloads, downloading what they want, and then just claiming they had no idea what they are signing up for?

Seems odd that there's a sudden string of people who didn't know what they were paying for.
gavinmackenzie
15 years ago
10 years ago
4
06 Jan 2014 18:20:44
I would think that a quick check of the person's history and record of downloading would answer that question?
Crane
16 years ago
2 months ago
2,436
Premium
06 Jan 2014 18:28:44
An email before the renewal date along the lines of "your yearly membership is going to be renewed in the next few days" might avoid people forgetting/not reading what they have paid for.
Footygamer
20 years ago
4 months ago
981,621
07 Jan 2014 16:31:34
By Crane | On 06 January 2014 - 18:28 PM
An email before the renewal date along the lines of "your yearly membership is going to be renewed in the next few days" might avoid people forgetting/not reading what they have paid for.

Ay I should implement that.
VP.
15 years ago
4 weeks ago
25,280
07 Jan 2014 16:35:25
Why don't you bring back the monthly membership as £10 in one go puts a lot of people off. Used to be around £1.50 a month and i'm sure you'll get more people sign up that way.
Footygamer
20 years ago
4 months ago
981,621
08 Jan 2014 00:48:30
By VP. | On 07 January 2014 - 16:35 PM
Why don't you bring back the monthly membership as £10 in one go puts a lot of people off. Used to be around £1.50 a month and i'm sure you'll get more people sign up that way.

We used to do £1 (£1.50 was under Smithjurd I think). It was actually considerably worse with that model since most people would sign up for the £1 and then cancel immediately. Using the £10 model encourages those who actually want to help the site over a long period to do so (which is what it's really about) and not those who just want to grab and run.
Deleted Account #322497
23 Jan 2014 22:54:18
Rob, i'm in same situation
can i get a refund! i don't use sortitoutsi more, and i didn't now that you just renewed my membership, so i was billed the 10 pounds 2 days ago.. can i please get a refund and get my membership cancelled

I have tried yo contact you both via private message and paypal email, but no answer!

This post has been locked, preventing new comments.