kingrobbo
14 years ago
2 hours ago
11,292
By Sweve_O 04 September 2022 - 19:49 PM UTC 

Hey @Footygamer ,

 

Ordered the premium membership and it appears as active within ‘shop orders’ but I'm still getting prompted to sign up to premium when trying to download anything.

 

Also not appearing on my profile banner.

 

Any help appreciated 🙂

 

I have manually set you as a premium member as I can see your shop order but you weren't showing as premium

 

Try it now 

Cheers 

Sweve_O
13 years ago
3 weeks ago
2
Premium
By kingrobbo 04 September 2022 - 22:06 PM UTC 

I have manually set you as a premium member as I can see your shop order but you weren't showing as premium

 

Try it now 

Cheers 

 

Legend!

 

Working now 🙂

kingrobbo
14 years ago
2 hours ago
11,292
Neil Murphy1
1 year ago
1 year ago
1

Hi,

 

Just paid for the premium, and have confirmation from PayPal. However it does not appear shop orders.

 


Thanks

 

N

 

SamMcSam123
1 year ago
1 year ago
1

Hello, I paid for premium less than a month ago with confirmation from Paypal, but there is no appearance in shop orders and it is not working here.

@kingrobbo 

@Footygamer 

kingrobbo
14 years ago
2 hours ago
11,292
By SamMcSam123 18 October 2022 - 00:54 AM UTC 

Hello, I paid for premium less than a month ago with confirmation from Paypal, but there is no appearance in shop orders and it is not working here.

@kingrobbo 

@Footygamer 

 

only footygamer can resolve your issue

cheers

Footygamer
17 years ago
2 days ago
75,258

@SamMcSam123 this normally happenings because you have two accounts under two different email addresses. If you go to the shop orders page you can type in your paypal email and find your orders.

 

If that doesn't work you can PM me your paypal email address and i'll look into it.

weeniehutjr
6 years ago
1 week ago
5,204

@Neil Murphy1 Try the steps mentioned by @Footygamer in the above post to see if that works

MisterStubbs_
11 years ago
6 months ago
51

Hi @Footygamer,

 

I am trying to download the latest facepack but I'm being asked to sign up as a premium member despite already having a yearly paid subscription. Could you advise as to why this is?

 

Thanks.

kingrobbo
14 years ago
2 hours ago
11,292
By MisterStubbs_ 21 October 2022 - 20:13 PM UTC 

Hi @Footygamer,

 

I am trying to download the latest facepack but I'm being asked to sign up as a premium member despite already having a yearly paid subscription. Could you advise as to why this is?

 

Thanks.

 

According to your shop orders your premium membership expired  years ago, are you using more than one account here?

MisterStubbs
13 years ago
4 days ago
66
Premium
By kingrobbo 21 October 2022 - 23:28 PM UTC 

According to your shop orders your premium membership expired  years ago, are you using more than one account here?

 

I don’t think I am no. According to my PayPal account though I’ve been paying a fee every January. If I private message you my paypal details is there a way you can find out which account oh here they are linked to?

MisterStubbs_
11 years ago
6 months ago
51

Problem solved, it seems like I have some how managed to create two accounts with a very similar name! Not entirely sure why.

kingrobbo
14 years ago
2 hours ago
11,292
By MisterStubbs_ 22 October 2022 - 12:50 PM UTC 

Problem solved, it seems like I have some how managed to create two accounts with a very similar name! Not entirely sure why.

It usually is the case 

Cheers 

 

dean mcdonnell
6 years ago
1 month ago
1
Premium

@Footygamer Hello mate, same issue as above. Bought Premium via PayPal but not active. Can you look into please?

 

Cheers.

 

Dean

Aehnn
2 years ago
1 year ago
1

Hello @Footygamer ! I have annual subscription for premium membership. Last donation was in May 2022 via paypal. But my profile just does not have premium membership right now (last season it worked fine for me). Can you check/fix that manually? Thanks in advance!

Best regards

panicbuy
13 years ago
3 months ago
74

Hi everyone 

I forgot to cancel my subscription and payment has been made on out of date debit card via PayPal 

not sure what to do now

i have cancelled subscription now via PayPal but not sure who I contact to let them know what’s happened 

 

Iam cancelling as not got any time to play FM 

 

any help would be great 

thanks 

mons
17 years ago
31 minutes ago
85,500
By Aehnn 01 November 2022 - 12:36 PM UTC 

Hello @Footygamer ! I have annual subscription for premium membership. Last donation was in May 2022 via paypal. But my profile just does not have premium membership right now (last season it worked fine for me). Can you check/fix that manually? Thanks in advance!

Best regards

 

There is no record on your profile of ever having had premium membership. Did you have premium membership on another account perchance?

SimonSoltan
1 year ago
5 months ago
7

I have a premium membership (10 punds has been drawn today, for third year straight), but not according to my profile on here…Please, help me with this. This is the second time I pay 10 punds without being able to download premium @Footygamer 

SimonSoltan
1 year ago
5 months ago
7
SimonSoltan
1 year ago
5 months ago
7
mons
17 years ago
31 minutes ago
85,500
By SimonSoltan 02 November 2022 - 13:35 PM UTC 

I have a premium membership (10 punds has been drawn today, for third year straight), but not according to my profile on here…Please, help me with this. This is the second time I pay 10 punds without being able to download premium @Footygamer 

 

Your account is 2 months old, so I can't see how you can have had the premium membership for 2 years before now. Are you sure this is the same account on which you have premium membership? Could you have been using another name perchance?

SimonSoltan
1 year ago
5 months ago
7
By mons 02 November 2022 - 14:03 PM UTC 

Your account is 2 months old, so I can't see how you can have had the premium membership for 2 years before now. Are you sure this is the same account on which you have premium membership? Could you have been using another name perchance?

 

Then I should be logged into your website with a wrong account. But you must be able to see what account that is (I have no idea) if you check my PayPal payment or search for my name in your system?

SimonSoltan
1 year ago
5 months ago
7

I found the old account, never mind! Sorry for the hassle. I'll delete this account.

mons
17 years ago
31 minutes ago
85,500

Edit: Solved 👍

Tobias Kolf
3 years ago
1 day ago
1
Premium
By mons 02 November 2022 - 13:16 PM UTC 

There is no record on your profile of ever having had premium membership. Did you have premium membership on another account perchance?

 

I have found the correct account, sorry for my message and thank you :/ 🙂

erik johansson
4 years ago
4 months ago
1
Premium

hello @Footygamer 

been trying to download a facepack and it says that i need a premium membership even tho i bought it earlier and it shows in the orders that i have a membership, can you check whats wrong? 

mons
17 years ago
31 minutes ago
85,500
By erik johansson 07 November 2022 - 19:15 PM UTC 

hello @Footygamer 

been trying to download a facepack and it says that i need a premium membership even tho i bought it earlier and it shows in the orders that i have a membership, can you check whats wrong? 

 

As I can see the premium membership has been purchased (but is still being processed), I have manually changed your status over 😉

Andrew Barnett
10 years ago
2 months ago
8
Premium

Hello

There was an issue with my premium renewing as my new card on Paypal hadn't linked to the renewal, I have now sorted it out so need you to claim again, I couldn't find anywhere to let you know by direct message?

Daniel Conroy
3 years ago
1 year ago
1

@Footygamer I wasn't aware that it was an automatic renewal for the premium membership. I have just received an email saying that you have taken another payment for £10.00 from my PayPal account. 

I will not be playing FM 2023, so can I please receive a refund back to my PayPal account. 

 

Thanks

Andrew Barnett
10 years ago
2 months ago
8
Premium
By Andrew Barnett 08 November 2022 - 11:16 AM UTC 

Hello

There was an issue with my premium renewing as my new card on Paypal hadn't linked to the renewal, I have now sorted it out so need you to claim again, I couldn't find anywhere to let you know by direct message?

All sorted now, its been taken

 

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