ALL Issues with premium membership post here[read the opening post before posting]

I've received an email stating my regular PayPal payment for my premium subscription has failed. This has happened before. I've contacted PayPal and they say there are no issues at their end, and to contact you to initiate payment again? Please advise @Footygamer

This happens occasionally and usually works randomly the second time (it automatically attempts again a few days later). I've no explanation for it, pretty sure it's an issue paypal's end. 

@Footygamer please cancel my recurring subscription. 

Hey @Dan Powell you don't seem to have a subscription. This is probably because you have multiple accounts under multiple email addresses. You can visit the shop page and scroll to the bottom to search for your email address and find the related account.

I've received another email today saying my recurring payment has failed. I don't want to lose my subscription and don't want to create a new one. Again, please advise @Footygamer

Sorry this is paypal telling us its failing, we have no access to your paypal account to know why it will be something to do with your default card or default bank account being invalid. I'm sorry I can't help more.

@Footygamer thanks for getting back to me, this is doing my head in. There can't be any issues with my default card/bank account as I paid for some software last night via PayPal. Is it because it's a recurring payment? My debit card could have expired in the past year since my last payment. I can't even find this recurring payment instruction in my PayPal account. Can I change to a single payment which I can make each year rather than an automatic recurring payment? I'd like to keep my account as it is, if this is possible.

Sent a PM 🙂

@Footygamer Thanks again for your help and patience. After saying the issue is nothing to do with them and closing my support ticket, I've received a random email this morning saying my automatic payment is no longer active. They say I need to contact you in order to re-activate it, which makes no sense. I've located the payment using your link (they offered no help with this) and it is indeed inactive. There is literally no way to re-activate it on their site.

Can I make a manual payment to continue my subscription, or do I need to set up a new account?

Thanks again.

@JAKE DWYER  read the opening post here why are you PM me?

Hey @RedSam now that its ended you can just sign up again here: https://sortitoutsi.net/shop/product/6/premium-membership 

There is an option to just do credit/debit instead of paypal that wasn't available last time you signed up, so maybe that helps 🙂

Sorry that you've had this inconvenience 

Hey @Footygamer , signed up for the membership yesterday but going to download a face pack it says I am not a member? Any help? Thanks. 

hey @Footygamer ive not really played fm much lately and just got charged for the premium again and i’d like a refund since i don’t use it anymore even though ive downloaded all the new stuff ive played it for around a day then instantly got bored so please let me know if a refund would work, thank you for your time.

Hey @VC DF you don't have any orders associated with your account, you probably have more than one account by accident. You can type any of your emails in to this search page to try and find the account and username if you PM me the right now I can sort it: https://sortitoutsi.net/shop/search 

Looks okay now

 i think that’s the one 

Hi

I removed the link as you had your email visible so anyone viewing site could see it

PM it to footygamer as he suggested earlier

cheers

Hi All,

i have had a transaction of £10 come out today.

i believe its from signing up over a year ago to the kits, badges, pic packs etc.

can i get this back?

if not, how do i cancel immediately?

regards

james l

Cancelled and refunded you can always do this yourself via the shop orders page

Hello guys my automatic subscription also renewed on the 30th of November but I wasn't planning on continuing this season. Is it possible to get it refunded please 

Done 🙂

Thanks much appreciated. Hopefully I'll be back. Raising a little one at the moment getting 0 time 😩

Hi, sorry but my automatic subscription got renewed today which I didn't want, could I somehow get a refund?

Done 🙂

Thank you so much!And sorry for doing this.

Hello,

I did what is written in page one, i see this : 

Is it normal ?

Thanks so much !

Hello,

I already paid but cant use it.

Can you help me ? 

I wrote my problem below.

Thanks

@Antoine Russail it depends what you mean by normal! That looks fine, if you would like to prevent further payments then click “Suspend Payments”

Hello,

I mean i didnt receive the update yet.

I paid 2 days ago.

Antoine

Just visit the Data Update page and click download, there should be an obvious message confirming you have the updated version.