RedSam
15 years ago
53 minutes ago
5
Premium

I've received an email stating my regular PayPal payment for my premium subscription has failed. This has happened before. I've contacted PayPal and they say there are no issues at their end, and to contact you to initiate payment again? Please advise @Footygamer

Footygamer
18 years ago
3 hours ago
98,079

This happens occasionally and usually works randomly the second time (it automatically attempts again a few days later). I've no explanation for it, pretty sure it's an issue paypal's end. 

Dan Powell
9 years ago
2 days ago
1

@Footygamer please cancel my recurring subscription. 

Footygamer
18 years ago
3 hours ago
98,079

Hey @Dan Powell you don't seem to have a subscription. This is probably because you have multiple accounts under multiple email addresses. You can visit the shop page and scroll to the bottom to search for your email address and find the related account.

RedSam
15 years ago
53 minutes ago
5
Premium

I've received another email today saying my recurring payment has failed. I don't want to lose my subscription and don't want to create a new one. Again, please advise @Footygamer

Footygamer
18 years ago
3 hours ago
98,079

Sorry this is paypal telling us its failing, we have no access to your paypal account to know why it will be something to do with your default card or default bank account being invalid. I'm sorry I can't help more.

RedSam
15 years ago
53 minutes ago
5
Premium

@Footygamer thanks for getting back to me, this is doing my head in. There can't be any issues with my default card/bank account as I paid for some software last night via PayPal. Is it because it's a recurring payment? My debit card could have expired in the past year since my last payment. I can't even find this recurring payment instruction in my PayPal account. Can I change to a single payment which I can make each year rather than an automatic recurring payment? I'd like to keep my account as it is, if this is possible.

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